As part of its strategy to drive leadership through innovations across its Wireless business, Reliance Communications (RCOM), India’s single largest Dual Technology (GSM and CDMA) telecom giant has announced the launch of First-of-its-kind ‘Braille Bill service’ for postpaid subscribers.
The Braille Bill service is part of multiple innovative & reliable convenience options that Reliance Mobile is introducing in the Indian market for its over 110 million mobile subscribers.
Reliance Mobile’s Braille Bills will be available for Postpaid customers across all products lines of RCOM’s Wireless Business. This will be a summarized bill providing key details of current usage, bill amount, last dues, last payment and adjustments made. The Braille Bill will also provide a breakup of the current charges payable by the customer. The normal detailed and itemized bills will also be available through regular channels in the form of hard copy as well as eBills. The Braille Bill will be dispatched to the visually impaired customers through post every month without any extra charges.
Existing and new Reliance Mobile customers can request for the Braille Bill by registering their request with the company through its call center or customer touch-points including over 2500 Reliance World and Reliance Mobile Stores across 700 cities in India.
The Braille Bill service is first-of-its kind initiative introduced by an Indian telecom operator aiming to create an enabling and convenient customer service environment for the visually impaired. The service is in line with Reliance ADA Group’s Corporate Social responsibility objectives.
Commenting on the launch of its Braille Bill Service, Mr Anurag Prashar, President Corporate, Customer Service, Reliance Communications (RCOM) said, “After being the first in the industry to launch Live Chat service, we have brought yet another innovation to Indian Telecom customers by the launch of Braille Bill for those who are visually impaired. There are currently 45 million people suffering from complete visual impairment across the globe. Out of these, nearly 12 million reside in India. Our new Braille Bill service is in line with our Customer Service objective to delight our customers through innovations that touch their lives. And the best thing is that this service is free of cost.”