Mobile VAS Complaints Declined After Strict Norms & Measures Undertaken By TRAI

By October 12th, 2013 AT 11:20 AM

India’s telecom regulator TRAI today said that complaints of false activation of Value Added Services (VAS) have declined after tightens norms and following measures undertaken by it in last few months.

A decline in activation of Value Added Services is noticed after measures taken

The Telecom Regulatory Authority of India (Trai) today issues VAS complaints data shows that in July 2013, the total number of VAS complaints were down to 1,85,468 as compared to 2,59,476 in June,2013.

Total Complaints of VAS from April 2013 to Aug 2013

Earlier TRAI stringent guidelines for activation of VAS in July where as the regulator had mandated that mobile service operators have to take double confirmation from consumers (consent of customers) before activating any VAS on their service connection and must complete deactivation requests with in four hours if any.

The mobile service users can register complaints about wrongful activation of VAS on a toll-free common number for all operators, 155223.

As per TRAI norms, in case of wrong activation of VAS, the amount shall be refunded within 24 hours of the customer’s request. Such customer requests should be within 24 hours for VAS with validity of more than one day and within 6 hours for VAS with validity of one day.

The TRAI VAS guidelines also said 24 hours before auto renewals of any VAS, customers should be provided the information through SMS and OBD before 24 hours.

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