Mobile VAS Complaints Declined After Strict Norms & Measures Undertaken By TRAI

India’s telecom regulator TRAI today said that complaints of false activation of Value Added Services (VAS) have declined after tightens norms and following measures undertaken by it in last few months.

A decline in activation of Value Added Services is noticed after measures taken

The Telecom Regulatory Authority of India (Trai) today issues VAS complaints data shows that in July 2013, the total number of VAS complaints were down to 1,85,468 as compared to 2,59,476 in June,2013.

Total Complaints of VAS from April 2013 to Aug 2013

Earlier TRAI stringent guidelines for activation of VAS in July where as the regulator had mandated that mobile service operators have to take double confirmation from consumers (consent of customers) before activating any VAS on their service connection and must complete deactivation requests with in four hours if any.

The mobile service users can register complaints about wrongful activation of VAS on a toll-free common number for all operators, 155223.

As per TRAI norms, in case of wrong activation of VAS, the amount shall be refunded within 24 hours of the customer’s request. Such customer requests should be within 24 hours for VAS with validity of more than one day and within 6 hours for VAS with validity of one day.

The TRAI VAS guidelines also said 24 hours before auto renewals of any VAS, customers should be provided the information through SMS and OBD before 24 hours.

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19 Comments on "Mobile VAS Complaints Declined After Strict Norms & Measures Undertaken By TRAI"

 

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Rohit kumar Mishra
May 9, 2016 11:40 am 11:40 AM
I have been using Aircel service since 4-5 months. I must say that this company is a big fraud.I have been deducted Rs.3.00 & Rs.99.00 in 07.05.16 (Games club & juiceup weekly service renewal, If i did it in 07.05.16 how could it renew in after two days instead of 30 days)& 09.05.16 respective date though I have never ever sent any request to activate these shits stuffs. Customer care staffs will always says that you are activate this service by clicking online paid service site but let me very clear you I never did this and not know or… Read more »
VAS VICTIM
December 27, 2013 4:12 pm 4:12 PM
What about the FORCED Activations on VAS on the account of Pre-embedded services in the new Mobile Handsets???? This is still happening in the market & that too in bulk I suppose!! I bought a new handset from Market, it was made in China. As soon as I inserted my SIM Card in to my new Mobile, Rs 3 was deducted was from my Mobile & One VAS Service was activated on my No. after few hours.. I tried to identify the details from the Customer Service of my Mobile Company. They told me that I have sent one SMS… Read more »
Telecom
December 27, 2013 4:04 pm 4:04 PM
What about the FORCED Activations on VAS on the account of Pre-embedded services in the new Mobile Handsets???? This is still happening in the market & that too in bulk I suppose!! I bought a new handset from Market, it was made in China. As soon as I inserted my SIM Card in to my new Mobile, Rs 3 was deducted was from my Mobile & One VAS Service was activated on my No. after few hours.. I tried to identify the details from the Customer Service of my Mobile Company. They told me that I have sent one SMS… Read more »
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