Mobile Phone Brands in India Extend Warranty Support Due to Coronavirus Lockdown

OnePlus, Huawei, Realme and Oppo have announced extended warranty period due to Covid-19 lockdown

Highlights
  • OnePlus, Realme and Oppo have extended warranty period to May 31, 2020
  • Huawei has extended the warranty period of its products to June 30, 2020
  • OnePlus and Realme have extended the returns and replacement period to 30 days

With Indian government announcing a 21-day lockdown that is in place till April 14 due to Covid-19, several brands including OnePlus, Huawei, Realme and Oppo have extended warranty services for their devices. The lockdown move from the Indian government meant to contain the spread of the Coronavirus has resulted in the shutdown of non essential services along with the movement of citizens. Several other countries have also imposed lockdowns and that has led to the brands to do their bit to support its customers. Extended warranty period and extended replacement period are some of the common steps taken by the brands while OnePlus is also offering back-up devices in certain regions.

OnePlus Support: Extended Warranty, Updated Returns and More

OnePlus announced on Wednesday that the company has extended the warranty and updated its returns policy as it seeks to support the needs of its customers amidst the coronavirus pandemic.

The company in a note explained that the warranty period of its devices that expires between March 1 and May 30, 2020 has been extended to May 31, 2020. Further, the company is also extending its returns period to 30 days from the existing 15 days.

OnePlus would also be providing two-way free shipping for all returns, replacements and repairs.

Additionally, OnePlus would also be providing back-up devices to its customers whose phones are out for service. The company said that the back-up device program is currently in pilot stage with limited devices.

“Initially, the back-up device program will be in the pilot stage available for Europe and North America with limited stock, however, we will do our best to support you,” OnePlus said in the note. “We are aiming to make the process simple and fast so that users who don’t have a spare phone at hand during repair can easily apply for a back-up unit through OnePlus support channels.”

OnePlus has also set-up a dedicated FAQ page where it has provided further information on its support during the coronavirus lockdown where it revealed that it has suspended its service centre operations.

The company said that the services at its fulfilment center have also been suspended and that its customers can experience delays to their orders.

“Preventive measures have been implemented at all locations, including enhanced cleaning procedures, strict hygiene, sanitation requirements, and requiring work from home in accordance with guidance from local government and public health authorities across the globe,” OnePlus said.

Huawei, Realme and Oppo: Extended Warranty and More

Similar to OnePlus, Huawei announced on Wednesday that the company has extended the warranty on its devices to June 30. The company said that the extended warranty is applicable to all its smartphones, smartwatches and accessories and is applicable to devices whose warranty expires between March 21 to June 21, 2020.

Realme on Thursday announced that the company “during this tough period” would be extending its warranty period to May 31, 2020 and updating its replacement period to 30 days. The company said that the extended warranty would be applicable to those devices whose warranty expires between March 20 to April 30, 2020. Similarly, the extended replacement period is applicable to those who purchased the devices between March 15 to April 30, 2020.

Another BBK Electronics company, Oppo also announced on Thursday that it would be extending the warranty of its products to May 31, 2020. The company explained in a note that the extended warranty period is applicable to those products whose warranty expires between March 23 to May 30, 2020.

Oppo said that it would also be extending its customer service offers including its one time screen replacement and complete damage protection offer to May 31, 2020. However, the company said that the customers are required to provide a valid warranty card and valid purchase invoice to claim warranty. For those without the valid documents, Oppo said that it would calculate the warranty from date of activation or post 90th day from date of manufacturing.

“Let’s show our gratitude to the health workers & community workers by strictly following social distancing,” Oppo said in the note.

Born in India, Yogesh loves to travel and has lived in multiple countries including New Zealand and Canada. His bylines can be found on various newspapers and blogs throughout the world, including Vancouver Sun, Surrey Now-Leader, Daily Hive , Investing News Network and Rach F1.

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RajTelecomnerdRanajittri_visBiswadeep Mondal Recent comment authors
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Raj
Raj

I take an oath of “From now on i don’t buy any chinese product.” When some one asked how this possible – my answer is we lived happily without those junk in the past years.

Balachandhar Pandiyan
Balachandhar Pandiyan

Please friends don’t buy China country mobile products. Buy only india mobile products …..

City
Karur
Girish Gowda | BengaLuru
Girish Gowda | BengaLuru

There no Indian phone companies who manufacture in India. But the next best thing would be to buy Korean products.

Ranajit
Ranajit

Girish Gowda:
Are there any other Korean brands other than Samsung that you can recomend..

Telecomnerd
Telecomnerd

It’s not so much about where the products are made but the brands. Brands are the real money spinners. USA earns trillions through the brands it has developed over the years. China started with manufacturing but recently is establishing its brands, following USA’s trail. We’re funding our own deaths by making Chinese brands stronger. People have this black and white thinking that “everything’s made in China and so we cannot boycott them” which is not true. There’s a lot of Chinese stuff we can stop buying. Government will also have to do its part. This is why being self sufficient… Read more »

SACHIN
SACHIN

yes…..buy nokia sony apple samsung lg asus…but dont buy vivo oppo mi onepls huawei

Biswadeep Mondal
Biswadeep Mondal

Irony is china is the only supplier of logic boards and other parts, in fact Apple has postponed wwdc first time in 31 yrs and also not launching new iPhones as supply chains are disrupted badly

Telecomnerd
Telecomnerd

Yes, China has built a huge leverage in their favor over the years and it’s a shame that democratic countries have been funding a totalitarian state just to save bucks. Now USA has been hit by a bioweapon and is at China’s mercy because they supply most of USA’s drug raw material. It will be Rest of the world v China after the world comes out of the pandemic.

tri_vis
tri_vis

Very good.
Please fell us all, any good product from Indian mobile manufacturers.

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