Loop Mobile Launches ‘Online Chat’ Customer Care Initiative

With over 3 million GSM subscribers in Mumbai circle, City’s oldest GSM Mobile Service Operator Loop Mobile (formerly BPL Mobile) today announced the launch of Web Based ‘Online Chat – Customer Care Service’ for its postpaid and prepaid subscribers.

Loop Mobile’s Online Chat Service can be used to get queries, Requests or Complaints addressed at your convenience with anywhere-anytime access. Activate or Deactivate Value Added Services like Missed Call Alerts, CLIP, Activate or Deactivate Roaming facility etc or even share feedback on the level of service offered.

This web based Online Chat feature from Loop Mobile enables existing subscribers to submit their Mobile Number and query for Tariff, Service request, by giving their details. After this, Users get a chat window and a customer service executive becomes available on line to resolve the query or issue in real time.

Loop Mobile Live Chat service provides a refreshingly different telecom experience to its GSM customers. The new service designed to help customers wherein its customer care executive will chat with website visitors in real time and have their questions answered instantly. The Online Chat service will be available 9 AM to 11 PM.

To use the Online Chat Service, Loop Mobile subscriber can visit http://loopmobile.in/ or http://www.loopmobile.in/subs/SSMA_chatLogin.html

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56 Comments on "Loop Mobile Launches ‘Online Chat’ Customer Care Initiative"


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Roshani TIwari
November 18, 2014 3:25 pm 3:25 PM

GM Sir I M Roshani Tiwari I Using Of Loop Sim Card Before 10 Days 10th Nov I Send My Port No But No Any Response to UR Dept. Plz Port My No to Aircel Simcard my -FM397639. I m going to out of Mumbai in 22/11/14 plz before solve my Problem .ASAP – 9773292818 . Thank u

Nisha Momin
October 26, 2014 11:49 am 11:49 AM

I went to abroad for like 5 months and when I came back to India my loop mobile SIM wasn’t working. I think it’s been deactivated as it was kept idle for months. I want y’all to activate my # 9773717128 as soon as possible. Thank you!

Mital Ghadage
October 7, 2014 4:09 pm 4:09 PM

Your executive preety tambe has given me very bad service as i asked for solution of my problem but she could not solve and then i ask her to transfer my call to senior but she refused she told me i can help you but i cant transfer line to senior but she could not solve my problem. If you think u want to provide good service so pls give me call in urgent.