Infosys has recently made headlines with strategic partnerships aimed at enhancing operational efficiencies and customer experiences across diverse sectors. From collaborating with beauty retailer Sally Beauty Holdings to streamline IT services through hyper-automation, to extending its alliance with Finnish logistics leader Posti to boost digital capabilities, Infosys is harnessing Artificial Intelligence (AI) to drive significant change.
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This article explores Infosys's recent collaborations with companies, highlighting how these partnerships are set to redefine the future of various industries through AI-driven innovations.
1. Infosys Partners with Sally Beauty for AI-Driven IT Transformation
Infosys announced on September 26 a collaboration with Sally Beauty Holdings (SBH) to modernise the beauty retailer's IT systems through AI-driven hyper-automation. The transformation will streamline IT services, enhance operational efficiency, and provide 24/7 predictive and proactive monitoring.
Scott Lindblom, CIO, Sally Beauty, said, "We are excited to be collaborating with Infosys as we take SBH into the future by modernising our IT service delivery and meeting the goals set by our 'Fuel for Growth' initiative. Embracing AI-amplified IT is a significant step forward for us in enabling us to, in turn, deliver exceptional experiences for our customers."
Karmesh Vaswani, EVP and Global Head of Consumer, Retail and Logistics, Infosys, said, "We are delighted to partner with Sally Beauty Holdings in their journey to embrace industry leadership and excellence in customer experience. Our assembly of Infosys Topaz applied AI assets, shaped from years of our global experience in the retail and consumer goods world, will help SBH to leapfrog ahead with an AI-first enterprise stack. Our collaboration exemplifies the commitment Infosys has to empowering businesses to accelerate their AI-led transformation while amplifying customer delight and operational efficiency."
2. Infosys Extends Partnership with Posti for AI-Driven Transformation
Infosys has extended its collaboration with Posti, a logistics provider in Finland, Sweden, and the Baltics, for another seven years. The partnership will focus on enhancing Posti's customer experience and operational efficiency using Infosys' AI-first offering, Topaz, and its cloud platform, Infosys Cobalt.
This renewal builds on a five-year relationship where Infosys helped Posti modernise its IT systems, improve resilience, and reduce outages. The new phase will drive further digital transformation, positioning Posti as a leader in logistics and e-commerce in the Nordics, Infosys said in a joint statement on September 19.
Karmesh Vaswani, EVP and Global Head Retail, Consumer Goods and Logistics of Infosys, said, "Building on our growing presence in the Nordics and proven expertise in AI-powered transformation, Infosys is thrilled to announce the renewal of our strategic collaboration with Posti. This extension demonstrates our unwavering commitment to delivering next-generation services and solutions specifically tailored to address the unique challenges faced by our clients in the Nordics. By leveraging cutting-edge Gen AI alongside our comprehensive digital suite, we aim to propel Posti's competitiveness even further within Finland, Sweden, and the Baltics. This next phase of our work will empower Posti to not only become a leader in the logistics and e-commerce sector, but a true digital frontrunner in the Nordics."
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3. Metro Bank Partners with Infosys for Digital Transformation
The UK's community bank, Metro Bank, announced on September 17 a long-term partnership with Infosys to enhance some its IT systems and support functions. The collaboration will leverage Infosys’ AI-first platform, Topaz, to streamline operations, improve automation, and deliver a better customer experience.
Metro Bank aims to achieve GBP 80 million in annualised cost savings this year and enhance its digital capabilities, targeting significant growth and profitability by 2027.
"Collaborating with a global leader like Infosys will allow Metro Bank to enhance its digital capabilities, improve automation, refine data, and embed further AI capabilities, leveraging Infosys Topaz, an AI-first offering using generative AI technologies, to deliver a simpler more consistent customer experience for its FANS," the official release said.
Dennis Gada, EVP and Global Head of Banking and Financial Services, Infosys, said, "Metro Bank's strategic vision and unique business model, combined with Infosys' global expertise in driving growth and enhancing efficiencies for mid-sized banks, will significantly contribute to creating value and establishing a top-tier, customer-centric bank. We are excited to collaborate with Metro Bank in driving this transformation by leveraging advanced digital and AI capabilities, banking domain experience, as well as modernisation and automation focus through Infosys Topaz. Our shared goal is to continually enhance customer engagement, community focus, and the integration of physical and digital experiences, thereby accelerating growth and value creation for Metro Bank."
4. Infosys and Proximus Group Announce Strategic Collaboration
Infosys and Belgium's Proximus Group announced on September 10 a strategic partnership aimed at driving innovation in digital services and help Proximus unlock new business opportunities. The collaboration will leverage Proximus affiliates’ products, including Route Mobile's Communications Platform as a Service (CPaaS) and Telesign's Digital Identity (DI) solutions, alongside Infosys' digital expertise. The partnership will focus on enhancing omnichannel customer engagement and AI-driven digital assistants for Proximus' customers, the official release said.
Upendra Kohli, Executive Vice President, Communication, Media and Technology (Americas and Europe) at Infosys, said, "We are excited to build upon our long-standing relationship with Proximus through this expanded collaboration. Infosys' strong capabilities in digital services combined with Proximus Group's expertise in CPaaS and DI solutions will redefine omnichannel customer engagement and AI-driven digital assistants for the industry."
5. Infosys Expands Collaboration with Nvidia for AI-Driven Telco Solutions
Infosys announced on August 29 an expansion of its partnership with Nvidia to enhance AI-powered solutions for telecommunications companies. By leveraging Infosys Topaz, a suite of AI-first services utilising generative AI technologies, the collaboration aims to improve customer experiences, streamline network operations, and accelerate service delivery for telcos.
The partnership features three generative AI solutions developed by Infosys and powered by its Topaz, using Nvidia NIM inference microservices, Nvidia NeMo Retriever embedding models, and NeMo Guardrails to customise and deploy generative AI telco domain-specific LLM models. Key solutions include:
- TOSCA Network Service Design: Leveraging Nvidia Gen AI, this solution streamlines network service design, achieving a 28 percent reduction in latency and a 15 percent improvement in accuracy.
- Nvidia Gen AI powered Smart Networking Operating Center: Aiding network engineers in troubleshooting, this center reduces latency by 61 percent and improves accuracy by 22 percent.
- Infosys Cortex: This generative AI-driven platform simulates realistic customer interactions for contact center agent training, enhancing operational efficiency.
Anand Swaminathan, EVP and Global Industry Leader - Communications, Media and Technology, Infosys, said, "Through our collaboration with Nvidia, we are poised to unlock cutting-edge enterprise AI capabilities, helping global organisations improve business efficiency. By integrating Nvidia's advanced AI technologies with Infosys Topaz, we aim to transform network service design, NOC operations, and contact center functionalities. It will also help ensure the safe and responsible deployment of AI. This collaboration exemplifies our commitment to drive innovation and operational excellence for our customers."
Ronnie Vasishta, Senior Vice President of Telecom at Nvidia, said, "Telcos are increasingly adopting generative AI solutions to improve the productivity of their businesses with smarter networks, more efficient operations, and enhanced customer service. Leveraging Nvidia's full-stack accelerated computing and AI platform, Infosys Topaz is delivering a suite of domain-specific solutions that will help telcos accelerate and streamline their adoption of generative AI."
6. Infosys Joins Stanford HAI Program to Advance Enterprise AI Research
Infosys announced on August 28 its membership in the Stanford University Institute for Human-Centered Artificial Intelligence (Stanford HAI) Corporate Affiliate Program, aiming to accelerate AI research initiatives. Through this collaboration, Infosys will work alongside Stanford HAI faculty and researchers on key areas including:
- Responsible AI: Addressing the technical, policy, and governance challenges for enterprises.
- Business Process Optimisation: Enhancing efficiency through AI and machine learning.
- AI Model Efficiency: Utilising a narrow transformer-based approach for cost-effective AI models with minimal data.
James Landay, Stanford HAI Co-Director, said, "We are excited to welcome Infosys to the Stanford HAI Corporate Affiliate Program. At HAI, we focus on building and deploying human-centered artificial intelligence that benefits humanity. Together, we hope to push the boundaries of AI research and develop solutions that are ethical, trustworthy, and impactful."
Mohammed Rafee Tarafdar, CTO, Infosys, said, "We are thrilled to collaborate with Stanford HAI, marking a significant milestone in our AI-first journey. Through this collaboration, Infosys will support the development of cutting edge thought leadership and research that will help enterprises accelerate their AI journey in a responsible manner. By incorporating the latest AI research and proven practices into Infosys Topaz, we aim to drive innovation and deliver transformative AI solutions for our clients and industry."
7. Infosys and ServiceNow Expand AI Collaboration for Service Delivery
Infosys announced on August 1 an expanded collaboration with ServiceNow to enhance end-to-end managed services for enterprise business transformation. By leveraging the AI capabilities of the Now Platform and Infosys's Enterprise Service Management Cafe (ESM Cafe), the partnership aims to accelerate ServiceNow implementation for clients, including First Abu Dhabi Bank (FAB), by 30 to 40 percent, ensuring faster time-to-value.
These include licenses, services, and implementation of the Infosys ESM Cafe, an AI-powered plug-and-play solution, part of Infosys Cobalt, a set of services, solutions and platforms for enterprises to accelerate their cloud journey.
Infosys says its ESM Cafe offers more than 70 applications covering various modules and ServiceNow capabilities, including AI and sustainable digital solutions.
Cathy Mauzaize, President, Europe, Middle East and Africa, ServiceNow, said, "We are delighted to see Infosys leveraging our AI platform for business transformation of globally reputed financial institutions like FAB. This collaboration showcases the power of our platform to revolutionize service delivery and improve operational efficiency. This is another milestone in our successful collaboration with Infosys as they continue to drive refined digital transformation and deliver exceptional value to their clients through our platform."
Umashankar Lakshmipathy, EVP and Head of Cloud, Infrastructure and Security Service, EMEA, Infosys, said, "We are excited to collaborate with ServiceNow to support enterprises with comprehensive managed services by leveraging the ServiceNow platform. Our long-standing relationship with ServiceNow and deep expertise in their platform, combined with the Infosys ESM Cafe, will enable companies like FAB to drive efficiency, productivity, and continuous service improvement across their enterprise. The outcome of this collaboration shows how cutting-edge AI capabilities can create transformative solutions and tangible business value for our clients."
