Subscribers need to submit a form of undertaking for MNP, says TRAI

In a move to strengthen the process of verification and to settle the existing disputes of ownership of the mobile numbers after MNPs, TRAI has directed the telecom operators to obtain an undertaking of ownership of the mobile numbers from subscribers, at the time of porting.


The direction, which is published on the regulator’s website also says that the number has to be discontinued, in case the obtained information is false. For the discontinued numbers, the operator has to furnish a compliance report within 21 days from the date of issue of this direction.

Earlier the regulator invited comments from the stakeholders on the issue, and the current regulation is based on their feedback.

Rolling out full MNP has always been a topic of heated debate for TRAI and the operators. TRAI had issued a notice to service operators, asking them to implement full MNP by May 3, 2015. If executed, the subscribers can retain their mobile numbers when they move to different circles.

However, Cellular Operators Association of India (COAI) had announced technical glitches and coordination issues in rolling out full MNP. Government rejected this extension request and warned operators of action, if they miss May 3 deadline.

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14 Comments on "Subscribers need to submit a form of undertaking for MNP, says TRAI"


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September 7, 2016 11:12 am 11:12 AM

i got my airtel number with my dad’s proof years back, now i wanted to port out of airtel… when asked for change of ownership in airtel service centre, they are saying it is possible to change if i get converted from prepaid to post paid…

can i directly port out to BSNL by giving my proof(as my dad’s address and my address are same)… will this cause any issue at the time of address verification?

April 18, 2015 10:26 am 10:26 AM

At the time of Port-out to receiver operator, rendition of ‘Undertaking” on prescribed proforma is essential. Now to strengthening the process of verification and to avoid possibility of dispute at later stage about the ownership of mobile number, I agreed and appreciate with the move of TRAI to obtain an “undertaking” from subscriber.

This new “Operating Procedure” incorporating ‘UNDERTAKING” adopted by TRAI upon complains received by TRAI in their email and letters is now free from all encumbrances and ambiguity.

April 17, 2015 11:09 pm 11:09 PM

I heard people stolen others numbers using MNP’s loop hole.

April 18, 2015 9:32 am 9:32 AM

Yes my number 9xx3333333 was fraudulently portedvfrom Reliance to Idea. Culprit was a distributor who had been terminated by Reliance . Took me over ten months and dozens of calls to DAKC mumbaib to finally get my number back.

April 18, 2015 12:50 pm 12:50 PM

how did he get the porting code of your mobile no. ??

April 19, 2015 12:29 pm 12:29 PM

@Harman – as a distributor he did a sim replacement (through his own system) and generated a UPL late in the night. Then, he ported to IDEA the next day.

April 20, 2015 1:17 am 1:17 AM

ok, thanks for telling, Such people should be sent to jail