Victim between operator and customerDear TT users, now let me for some time think in a common man perspective – No offence. I’m a normal user who uses a Mobile for making calls, sms and Data whatever service it might be. 

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On one unlucky day like any other normal day I activated DATA pack and it seems strange that sometimes my phone though connected to the Network don’t respond to the WebPages and act dumb as if it is not connected to Internet and sometimes it don’t get connected to the Network at all.

Now what will any common man think of “Is there any problem with my phone? May be Virus Or any Black Sheep Application running behind?” Some experienced users might also consider restarting their devices thinking of any Network issue.

After repeated attempts they keep quite or complain the CCR. Frankly speaking why will that person from CC sitting at a far off place know that there is an issue with Data connectivity at some particular place, so CCR will keep on suggesting Switch off, Get settings, may be phone fault and all blah blah and in a rare case CCR may file a complaint and give Docket No.

A friend of mine who is living at a place 5Km away from mine kept on sending messages from the past 2 days that “his stupid phone is not able to get connected to EDGE Network on TATA Docomo and please can you help me with it on my Samsung Galaxy S3” . I thought maybe there is some fault with settings and the way he is trying to get connected and suggested him please check with Airtel Number you are having and let me know.