Customers Will Not Face Any Disruption in Services During the Transition to New KYC: DoT

Telecom subscribers will not face any service disruption due to the change in the KYC regime following the Supreme Court order on Aadhaar use. A senior of DoT told PTI that the government would ensure that customers will not face any service related issues during the period. It’s said that around 25-30 crore telecom subscribers across the country will likely be affected due to the transition from Aadhaar-based authentication to a court-compliant system, but they will not face any service related issues due to documentation, the DoT official stressed.

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DoT Stresses There Won’t Be Any Service Related Issues

There are speculations that subscribers enrolled through Aadhaar-based authentication process may have to provide fresh documents to complete their KYC process again as a Supreme Court judgement has restricted use of Aadhaar-based verification by private entities. The Unique Identification Authority of India (UIDAI) had given time till October 15 to telecom operators for complying with the apex court order and asked them to close Aadhaar-based verification for their services.

Reliance Jio has its entire customer base enrolled through Aadhaar-based authentication and other telecom operators too started following the process in 2017.

“We will ensure that customers services are not affected. Whatever arrangements are put in place it will facilitate a smooth transition from the current regime to the Supreme Court-compliant regime,” the DoT official said.

DoT Held a Meeting With Telcos to Check the Status on New KYC

The DoT Wednesday held meeting with telecom operators to check the status of compliance and way forward. Telecom operators have approached the DoT with a new e-KYC process as an alternative to Aadhaar-based verification. They have suggested an app-based customer enrolment method in which a photograph of the customer will be clicked by the SIM seller and embedded in the form along with a self-attested copy of any identity and address proof.