Call drops: Trai asks telcos to focus more on 2G networks

Telecom Regulatory Authority of India (Trai), in a technical paper analysing the call drops phenomenon, urged the Indian telcos to add towers on a war footing and bolster existing 2G networks and not merely focus on 3G to improve overall mobile coverage.


The regulator said there is also an urgent need to address challenges posed by the arbitrary sealing of mobile towers by municipal authorities in urban areas. It asked telcos to deploy signal boosters at user premises to check the call drop menace.

Further, Trai suggested a number of measures at the operator-end to reduce call drops, including dynamic channel allocation, multiple call routing and optimised resource management. The regulator said that there’s a need to increase the number of towers to cater to demands of a growing subscriber base since mobile towers do not have unlimited capacity to handle current network load.

A call drop has been defined as “a voice call, which after being successfully established, is interrupted prior to its normal completion (and) the cause of early termination is within the network of the service provider.” “This problem (call drops) is particularly evident in urban areas. Moreover, with the increase in the usage of 3G networks, the growth rate of mobile towers supporting 2G networks has reduced. This must be addressed,” the paper said.

Last month, the sectoral regulator mandated that telecom companies from January 1 should compensate users at the rate of Re 1 per dropped call, with a ceiling of three dropped calls per day (or, Rs 3 per day).

India telcos however cried foul saying the new rules can cost them nearly Rs 150 crore a day. They also blamed the limited availability of spectrum for call drops in the country.

Telecom minister Ravi Shankar Prasad recently reiterated that penalty for call drops announced by the country’s telecom regulator, Trai, will be implemented as per schedule. He said that customer interest is more important for the government. “There is no question of going back on the proposal to penalise telecom companies for call drops,” he said.

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29 Comments on "Call drops: Trai asks telcos to focus more on 2G networks"


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November 13, 2015 12:20 am 12:20 AM

What about Idea and reliance own 3G network in Tamilnadu?.

Rishi Roy
November 12, 2015 5:26 pm 5:26 PM

Getting unbelievable speed upto 14 mbps on Aircel 3G here. My 21.6 mbps dongle of Reliance seems to be in full swing since purchase in 2011 !!

Sanjit Roy
November 12, 2015 7:10 pm 7:10 PM

Wait for few months, once the 3g subscriber base get rises in our locality then the actual picture will come up.

Kiran Fernandes
November 12, 2015 2:32 pm 2:32 PM

this is not really a solution. There are too many operators competing in India. That needs to reduce. Jio, Vodafone, Idea, Reliance, Telenor should be all over India. the rest can get lost :v

November 12, 2015 4:05 pm 4:05 PM

Airtel also is all over India already … Provides 2G, 3G and India’s first 4G service.

You seem to have (un) intentionally forgotten this leading operator.

Sanjit Roy
November 12, 2015 7:06 pm 7:06 PM

Also leader in giving false statements regarding network related concern.

November 12, 2015 4:54 pm 4:54 PM

All the best for fraudtel to shutdown in India.