BSNL has issued a circular stating that in the case of surrendering of FTTH connection, it is the subscriber’s responsibility to ensure that the Optical Network Termination (ONT) device or the fiber modem is returned to the exchange in fully working condition.
In case of return of damaged equipment or non return of equipment altogether, BSNL reserves the right to charge full market price for the ONT from the subscriber.
BSNL supplies the ONT devices to the subscribers at the time of new connection on a rental basis against a security deposit. In case of any technical fault in the ONT during active subscription, BSNL repairs the equipment free of cost since it is still owned by BSNL and only rented to the subscriber. In case of ADSL/VDSL modems the subscribers have a choice to either rent it from BSNL or to buy them outright.
In case of ADSL/VDSL modems rented from BSNL the same rule will apply at the time of surrendering connection. Subscribers who have bought the devices outright can keep them post disconnection.