BSNL to recover full market price for damaged ONT device at the time of FTTH surrender

BSNL has issued a circular stating that in the case of surrendering of FTTH connection, it is the subscriber’s responsibility to ensure that the Optical Network Termination (ONT) device or the fiber modem is returned to the exchange in fully working condition.


In case of return of damaged equipment or non return of equipment altogether, BSNL reserves the right to charge full market price for the ONT from the subscriber.

BSNL supplies the ONT devices to the subscribers at the time of new connection on a rental basis against a security deposit. In case of any technical fault in the ONT during active subscription, BSNL repairs the equipment free of cost since it is still owned by BSNL and only rented to the subscriber. In case of ADSL/VDSL modems the subscribers have a choice to either rent it from BSNL or to buy them outright.

Also read: BSNL Intros Fibre To Home (FTTH) Services In Hyderabad

In case of ADSL/VDSL modems rented from BSNL the same rule will apply at the time of surrendering connection. Subscribers who have bought the devices outright can keep them post disconnection.

Reported By

Leave a Reply

5 Comments on "BSNL to recover full market price for damaged ONT device at the time of FTTH surrender"


Sort by:   newest | oldest
August 14, 2015 3:00 pm 3:00 PM

This is an absolutely fair policy most other companies also use. The device is only taken by the user for the duration of service usage and has to be returned once service is terminated. By Indian law no person can own transmitters/receivers without government permission. If your device has malfunctioned, just get it fixed first and then terminate the connection so you won’t have to pay any penalty charges.

Sajal Basu
August 14, 2015 11:41 am 11:41 AM
Wow, those modems must be damn costly.. And since BSNL probably didn’t keep security deposits this time around. They are trying not to suffer more losses. Also.. this means 1. lots of people are disconnecting FTTH 2. There are other better options already available at similar pricing (cable maybe) Lastly, if BSNL owns the device and does maintenance of it, isn’t it there’s responsibility to fix the modems if they are not working . So if you want to get rid of your FTTH connection, first get your modem fixed by BSNL and then give them the kick. Also I… Read more »
Abishek Naagendra
August 13, 2015 7:44 pm 7:44 PM

Good idea to stop users from porting into other operators… 😛

August 13, 2015 10:43 pm 10:43 PM

@Abishek Naagendra – dont be silly – how can you port a FTTH (Fiber To The Home) when MNP is only available on MOBILE Numbers ???

Kapil Kaushik
August 13, 2015 11:33 pm 11:33 PM

hahahaha thats right…anyways, where were u duane ? we were waiting for ur response on other posts as well..