Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.
New aspirations, new achievements,new Resolutions and what not the feeling of New just arrived with New Year 2014 parting a warm sendoff to 2013 which has packed in itself a lot of Telecom. Like any other New Year Resolutions, We at Telecom Talk also have many resolutions to achieve in … Read More
Not only the bad, even the mi-nute of the good things should be highlighted and with that responsibility and response to the feedback received from our Readers we just wanted to highlight a nice gesture from Aircel Chennai. It happened that on 26th December Aircel’s Chennai network was affected for … Read More
As the New Year count down begins generally our Operators send their customers reminder sms about Blackout days as defined in TRAI regulations and inform users that they will be charged as per their Base Tariff on special days. But this time seems like Idea Cellular users have a reason … Read More
After Airtel’s myPlan, a customized Postpay Plan offerings for it’s users, it’s idea cellular now who has introduced similar kind of plans.These plans come in the price ranges of 199/299/399/599/999 for it’s users to choose from various !-plan packs. Idea !-plan’s available: Customers who opted for !-plan can choose from … Read More
TATA DOCOMO has started offering new kind of services to add comfort to it’s customers in the form of Online Shop where customers can Shop online for Prepay/Post pay/Photon connections all at a place. TATA Docomo has also included some of it’s existing services like Recharge/Buy a Pack/Bill pay/Support to … Read More
India’s telecom regulator TRAI issued an guideline, making it mandatory for every Broadband service provider ( Wireline – ISPs) to offer minimum download speed 512 Kbps as “broadband’ and reports the number of broadband subscribers in accordance with the revised definition i.e. greater than 512 Kbps. Earlier The Department of … Read More
After analyzing IVR services of some leading operators(Airtel, Vodafone), we decided to decode the entire Prepaid self-care services of 3 leading operators Airtel(*121#),Vodafone(*111#) and Idea(*147#). After 52 pain taking hours we came up with this info graphic showing and comparing the entire prepaid self-care services via USSD of these 3 … Read More
Nowadays with the growing strength and potential of Social Media every brand be it product or service is choosing this medium as their preferred communication, service help desk and feedback channels. In case of Telecom operators too almost all major brands have their presence made in social media but are … Read More
Last time i covered detailed analysis on Airtel Customer Care IVR and now it’s time for Vodafone.As already discussed the primary objective of an IVR is to provide information about products and services while navigating across various legs and to comfort users with updated and required information via a toll free … Read More
The very first interest of a customer in visiting an operator’s website is to have an overview of the plans/packs/any information available with that operator or to make an Online recharge. So, keeping that point of interest any operator should be very precise more on Plans/Packs information updated on their … Read More
Vodafone IN has launched 5 postpaid plans for Karnataka Circle starting this December 2013 for new and existing customers. These 5 postpaid plans are in price segments of 199(/sec & /min), 299 and 399(/sec & /min) respectively and also come with good monthly benefits. My opinion immediately after analyzing these … Read More
The very first step that any Operator can take care of their customers is by providing a good Customer Care IVR as that is the first point of contact with the operator for any clarifications,Information,issues or requests.The primary objective of an IVR is to provide detailed information while navigating across various … Read More
Support Telecomtalk
1 Comments
