Aircel shows a friendly gesture to it’s Chennai users for its Network outage on Dec 26, Offers Free SMS

Not only the bad, even the mi-nute of the good things should be highlighted and with that responsibility and response to the feedback received from our Readers we just wanted to highlight a nice gesture from Aircel Chennai.

It happened that on 26th December Aircel’s Chennai network was affected for more than 2 hours due to a technical glitch from Operator’s end. All Voice & Data services were affected and users faced many problems.

Aircel’s statement said:

“Aircel network was interrupted for two hours. We deeply regret the inconvenience caused to our customers. This was due to a technical snag which has been addressed promptly and all services have been restored completely.”

Though, the issue what Aircel Chennai customers faced on 26th December was bad which not only degrades the faith and reliability on them from customer’s perspective,  Aircel could have simply apologized and sent an sms for the same and left the issue.But it has not done so, in-spite showed a friendly gesture and offered 100 free local sms on 1st Jan 2014 for it’s customers in Chennai.This shows Aircel wanted to show their customers that they care for them.Though users are using sms or Whatsapp on Blackout days is a different scenario but the act which Aircel has showed really is appreciated by many users.

Dear Customer,

We deeply regret the inconvenience caused due to our service disruption on the 26th December 2013. As a token of our appreciation for your patronage and support, we would like to offer 100 free local SMS on the 1st of January 2014.

Dear readers, how did you feel about this friendly gesture from an operator and offerings to customers as a token of appreciation for bearing with them? Let us know via comments.

With inputs from – Jagannath K

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22 Comments on "Aircel shows a friendly gesture to it’s Chennai users for its Network outage on Dec 26, Offers Free SMS"

 

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Sathish Kumar, Gobichettipalayam (TN).
December 31, 2013 12:14 am 12:14 AM

For Chennai concen, Airtel is most recommended and preferred 900Mhz operator among youngsters only. Then Aircel. Because, Aircel and Airtel is always having voice clarity, full signal point/constant/strong coverage in all time. The same is flowed by idea. Before DoCoMo operations in Chennai. most of the chennai college girls and office going ladies’s first choice is vodafone because of Colourful ad. Now DoCoMo penetration is much higher than the Vodafone due to cheap tariff.

Sathish Kumar, Gobichettipalayam (TN).
December 30, 2013 11:50 pm 11:50 PM
Here in Chennai, Even today the Bloody Vodafone 2G network, The only network is having very worst coverage (more and constant signal fluctuations is there) especially in Indoor across chennai along with its flagship irritating beep sounds before call connecting, worst voice clarity. One of the reason is it using old 1800Mhz network. Even other 1800Mhz operators (Idea, Tata DoCoMo and Reliance GSM)’s overall indoor coverage and Voice clarity is much better. Especially the bloody beeps sounds, you cant hear the same in other 1800Mhz operator in Chennai. Eventhough VF 4th operator of Chennai, This is the only reason vodafone… Read more »
Arjun Chandrashekar
May 30, 2014 9:56 pm 9:56 PM

Even Vodafone is Not Par with Aircel, AirTel, Idea and BSNL Coverage in Karnataka. You’ll not get Vodafone in Most of The Areas where Other Operators Exists. For Example : G K V K Campus Nearby Chintamani of Chikkaballapura District, You’ll Get Aircel, AirTel, Idea and BSNL Where Vodafone will Have Zero Signals

Rama
May 13, 2014 4:43 pm 4:43 PM
*Even I am from Chennai and even though I am not a telecom analyst I can very well claim that vodafone’s network is far better than idea.If u go to basin bridge you won’t find idea’s network present whereas vodafone is present and basin bridge is not exactly a rural area infact its very much a urban area and comes within the 4 km radius of Chennai Central.So this essentially means that if you board a train from central and happen to pass from basin bridge you wont get idea’s network. *Vodafone is far better than docomo in TN look… Read more »
DUANE
January 1, 2014 1:27 pm 1:27 PM
@ SKG (Sathish Kumar, Gobichettipalayam) You seem to have a “bloody” thing against the Voda guys … why? If you dont like it, PORT OUT! >> across chennai … its flagship irritating beep sounds before call connecting .. it using old 1800Mhz network. the FREQUENCY (1800Mhz) has NOTHING to do with the “beep” sound. This sound is part of an option in the MSC (Switch) called CALL PROGRESS TONE or CPT. It simply indicates that the call is in the process of being setup. Same has been enabled by Voda to ensure that the caller (A Party) knows that the… Read more »
SD
May 13, 2014 4:15 pm 4:15 PM

Thanks for the info! FYI Tata Indicom uses CPT all over India, & yes Vodafone & Idea in some circles. IMHO they sound pretty cool 🙂

Akhil Mohan
December 30, 2013 8:06 pm 8:06 PM

Few days ago BSNL had a similar breakdown in Kerala but nobody cared to send even an apology SMS…

Kaushik Roy
December 31, 2013 2:17 pm 2:17 PM

BSNL has breakdown for 2 to 3 times in a month and if some one is lucky then its once in a month
So how many times they will apologies to customers by offering free onnet or sms ?
BSNL already in loss and it will increase the amount of loss

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