Chethan S

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July 10th, 2016 5:19 PM 17 COMMENTS

Improving Airtel’s Open Network and What’s next for Network Infrastructure Openness in India?

In June, we saw the launch of Airtel's Open Network where Airtel opened up their network information for public consumption. Undoubtedly, this was a bold move given the flak telcos receive for poor internet speeds, call drops etc. What followed was a full-blown media campaign encouraging user feedback. In addition to appreciating Airtel's openness, users all over the country also started reporting issues which received responses from Airtel. This particular... Read More

July 3rd, 2016 7:31 PM 4 COMMENTS

How Bots can change the customer experience and improve productivity in the Telecom Industry

Since the advent of Siri, personal digital assistants have been an exciting thing. We later saw Google Now and then came Microsoft's Cortana. While digital assistants can do a lot more there is another category, the bots. Many of us would have observed that replies to customers from telcos in social networks appear to be robotic in nature. According to our sources in the telecom industry, they aren't handled by bots... Read More

June 26th, 2016 5:47 PM 14 COMMENTS

US City allows users to switch Broadband Providers in Seconds. Can it happen here?

Imagine turning on your broadband router or just plugging in the cable to the ethernet port, browsing to a login page and selecting a service provider there. Yes, this is exactly what is available for residents of City of Ammon, Idaho, United States. The city uses what is known as Open Access Virtual Infrastructure (OAVI) model that makes the actual infrastructure available to the end user through the use of virtualization, rather... Read More

June 19th, 2016 4:52 PM 17 COMMENTS

How BSNL and MVNOs can play a Win-Win Game?

Lately, BSNL is back in green, thanks to the determination of the current telecom minister R.S. Prasad, efforts of the BSNL leadership and staff. At the same time, with TRAI's nod for MVNOs in India, we may see a spurt in MVNOs across the country. We believe the best partner for any MVNO in the country would be BSNL. BSNL's PAN India network infrastructure is largely underutilized, thanks to The lack... Read More

June 12th, 2016 5:39 PM 20 COMMENTS

TRAI’s Independent Drive Test Results in Delhi and Hyderabad. Crowdsourcing could make things even Simpler

Earlier last week, Indian telecom regulator TRAI published the results of Independent Drive Tests conducted in Delhi and Hyderabad. TRAI had appointed M/s Phistream Consulting to conduct these tests. The Methodology The tests were conducted in 2G + 3G Mode (Auto) The test results obtained from these drive tests were conducted to assess the network condition more specifically in terms of Radio Frequency (RF) Coverage; Rx Quality; Call Setup Success Rate;... Read More

May 29th, 2016 4:19 PM 22 COMMENTS

Taking a quick look at Myntra’s Relaunched Desktop Website

After a little over a year of shutting down the desktop website to make way for an app-only strategy, e-commerce player Myntra has relaunched the desktop website. It may be remembered that the majority of experts and buyers had criticized Myntra's move back in 2015. In the website relaunch post, Myntra CEO wrote We believe that customers should have maximum choice, be it in selection of clothes or the device... Read More

May 28th, 2016 7:33 PM 6 COMMENTS

Tata CliQ: Small Catalog and Hardly any Premium Features. More Needs be Done

The Tata Group made a foray into lucrative e-commerce segment with Tata CliQ yesterday. Tata Group's other arms like Croma, Landmark etc. have had online stores earlier. The expectations are certainly high since CliQ comes from the Tata Group and the e-commerce market is dominated incumbents like Amazon, Flipkart, Snapdeal etc.  Forbes India hailed CliQ as a marketplace with a difference. The article quoted who's who in the Tata Group... Read More

May 11th, 2016 8:44 PM 14 COMMENTS

Supreme Court’s Ruling on Call Drops: Telcos elated, Consumers Disappointed. What could be next?

Earlier today, the apex court ruled in favour of telcos where it struck down TRAI's directive which might have lead telcos pay Rs. 1 for every call drop, subject to a maximum of Rs. 3 per day. As expected, telcos are elated with this court decision especially since a negative judgement would have put a strain on their finances.  This judgement even helped telco stocks recover their initial losses. Industry... Read More

May 8th, 2016 5:15 PM 0 COMMENTS

Cell Towers, Mobile Phones don’t cause Brain Cancer but Kids are turning myopic

We have often heard elders advising youngsters not to spend too much time talking on smartphones citing the risk of brain cancer. Most such advice is generally based on unfounded theories published by lesser known media sources. Yet many tend to believe those and worry about such risks. People try to use phones on loudspeaker or earphones in the hopes of reducing the risk. No cancer from Cell Towers or... Read More

May 1st, 2016 6:11 PM 113 COMMENTS

Challenging BSNL’s Wired Broadband Monopoly could drive next round of Growth for Wireless Providers

With underground cables spanning across length and breadth of the country, BSNL continues to enjoy a monopoly in the wired broadband segment. To BSNL’s relief, due to the sheer CapEx requirements involved in building a wired network from scratch and other associated investments like exchanges, staff etc. competition does not emerge in small towns and villages. It is only in densely populated cities that BSNL’s faces stiff competition from numerous... Read More

April 28th, 2016 8:50 PM 2 COMMENTS

Vehicle Pooling? Use Glympse Express to create a link and track the Location on a Live Map

Most of us who use vehicle pooling regularly with colleagues or friends end up creating WhatsApp groups and sending messages to know the whereabouts. This often results in little anxiety and some frustration when you end up waiting longer for reasons beyond the control of the driver. Recently, a Kerala Volvo bus conductor was in the news for his proactive measure of creating a WhatsApp group for regular commuters to share... Read More

April 25th, 2016 10:00 AM 82 COMMENTS

The Changing face of BSNL from a Customer Perspective. What More needs to be Done?

Since we first wrote about how BSNL could come back to green back in 2013, lots of things have changed. BSNL is not the old BSNL anymore. Under the able leadership of  Telecom Minister Ravi Shankar Prasad, BSNL is marching fast on the growth path. A profit of Rs. 672 Cr. in FY 2015 marked the beginning of a new era. In this post, we examine how things have changed... Read More

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