Chethan S

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March 19th, 2017 2:14 PM 10 COMMENTS

Vodafone India Joins Hands With Amazon Prime Video for a Special Offer With an Introductory Price of Rs 499

Vodafone, the second-biggest telecom operator in India, has partnered with Amazon Prime Video India thereby enabling customers to access their vast selection of latest and exclusive Bollywood, Hollywood and regional movies, US TV shows, kids’ programming and global Amazon Originals. Beginning from March 22nd, Vodafone subscribers will be able to enjoy Amazon Prime with a special consumer offer on Vodafone’s 4G network. After subscribing to Amazon Prime via MyVodafone App... Read More

December 16th, 2016 7:50 PM 105 COMMENTS

Exclusive: BSNL’s Unlimited Calling Offers for Prepaid Customers are here

After private telcos went on an announcement spree of unlimited calling at reasonable rates, BSNL today announced similar offerings. When compared to private telcos offerings, BSNL is offering better benefits as the vouchers are priced a little lower and offer data benefits to all customers without any discrimination. In the case of private telcos who also offer 4G services, 4G phone users get more data benefits. Details The above-mentioned plans... Read More

November 24th, 2016 8:35 PM 3 COMMENTS

Know about the Indian Telecom Laws: Palash Tiwari, Prasoon Agrawal Advocates at Chattisgarh HC Answers

Legal tangle is something which almost anyone would want to avoid in everyday life. However, as they say, 'Know your rights' and 'Knowledge is Power', awareness of legal aspects can actually give one an edge. We often hear about TRAI decisions, telcos approaching courts, individuals winning some cases in consumer courts and wonder if we would ever be able to take part in them or actually file a case? TelecomTalk... Read More

November 13th, 2016 6:09 PM 8 COMMENTS

Obtaining a faster resolution through Customer Care: Phone or Social Channels?

Though I heavily rely on social channels, especially twitter, for customer support, in the past few weeks, I had to approach customer support over the phone. That's when I discovered that despite several advancements, a customer is not gaining much through the phone channel. The core issues which one faces are long wait times, thereafter hold times while the agent looks up for additional information. Several times, I found that phone... Read More

November 6th, 2016 6:21 PM 18 COMMENTS

Can TRAI follow UK regulator Ofcom’s approach to obtain ground level data from Wired and Wireless Subscribers?

We all know that India lags severely in terms of internet rankings. Here is a snapshot of India's position from Akamai's State of Internet Q1 2016 Report - While Jio was termed as a hope to gain some positions in this kind of lists, the reality doesn't seem to change so soon. We believe it is important to take some concrete measures, preferably by a regulator like TRAI for things... Read More

October 22nd, 2016 7:02 PM 15 COMMENTS

In what could be this year’s biggest deal, AT&T agrees in principle to buy Time Warner for $85 bn

Telcos are in an acquisition mode this year. After the Verizon - Yahoo deal for $5 billion, here comes AT&T's in principle agreement to buy Time Warner for a whopping $85 billion, Reuters reported quoting sources. The deal, which has been agreed on most terms and could be announced as early as Sunday would be one of the largest in recent years in the sector as telecommunications companies look to combine... Read More

October 2nd, 2016 6:29 PM 43 COMMENTS

Let’s Hope Indian Telcos don’t learn ‘slice and dice’ tricks from their US Counterparts

A few weeks ago, US Carrier T-Mobile launched their 'unlimited' plan called T-Mobile ONE. Like any other unlimited plan, even this came up with lots of terms and conditions. The first thing which comes to our mind is the 'Fair Usage Policy' or FUP which would mean after using up some 'big' amount of data, speeds go down to 2G speeds. But T-Mobile took things to a different level altogether.... Read More

September 16th, 2016 5:17 PM 24 COMMENTS

Vodafone India’s Novel Initiative: Billboards powered by IoT for Rainwater Harvesting

A common problem plaguing Indian cities, towns, and villages, especially during peak summer is water crisis. We get to see water tankers in every nook and corner at such times. The water crisis is commonplace even in regions with surplus rainfall during monsoons. Rainwater harvesting is very often suggested as the cheapest and most effective solution to the water crisis. Vodafone has taken rainwater harvesting to the next level in Pune.... Read More

August 15th, 2016 6:19 PM 1 COMMENTS

Blockchain: The technology that Powers Bitcoin can revolutionize Telecom

Bitcoins have been in the news for a few years now. In addition to legal payments for some services, bitcoin has also been a favourite mode of payment for ransomware attackers due to its anonymous nature. While Bitcoin exchanges have cropped up all over including India, the technology behind bitcoins, the blockchain has been a subject of interest for researchers and corporations. Blockchains take single-point intermediaries like banks in the current payment... Read More

August 7th, 2016 11:10 AM 23 COMMENTS

The Importance of Product Registration: Notes to Consumers and Brands

We all get excited about ordering a new gadget online, receiving it in record time and starting to use it. But how many of us bother to track down the product registration link of the maker and enter all the details to register the product? Very few, in our observation. Why is product registration important? The first and the foremost reason is to avoid warranty claim issues. Several times, when... Read More

July 31st, 2016 5:07 PM 5 COMMENTS

Open Source Adoption is growing in the Telecom Industry

If you are using any technology driven product, you are most likely to be using an open source software knowingly or unknowingly. Did you ever realize that the website you visit from your desktop or a smartphone browser is hosted on some cloud platform running Linux? Nearly 1 in 3 machines on Microsoft Azure is running Linux. The growing base of open source is acknowledged by the large corporations like Microsoft... Read More

July 24th, 2016 5:11 PM 3 COMMENTS

How can brands make IVR Systems Consumer Friendly?

Though we like it or not, we end up contacting customer care numbers of various brands whenever we face issues. This one call often turns out to be a frustrating experience thanks to the IVR Systems. The Present Situation Let's take an example of a customer who is facing issues w.r.t. a failed bank transaction and calls up customer care. The typical workflow of the bank's IVRS would be - Thank... Read More

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