Exotel Gets PAN-India Virtual Network Operator License from DoT

Exotel has touched the lives of over 2 billion people in Asia. With a workforce of about 1000 individuals operating out of 61 different cities, the company has grown to power approximately 88,000 contact centre personnel, 2 billion bot chats saving 27 million human hours, and 8.5 billion human conversations in 2021 alone.

Highlights

  • Exotel, a leading customer engagement platform, has just announced that it received a telecom license or the unified license for Virtual Network Operator.
  • Exotel's internet calling solutions which have been termed flexible, affordable, and fully compliant, will now be available for customers across the nation.
  • The solutions of the company primarily target sales and customer functions within businesses of all sizes. 

Follow Us

Exotel

Exotel, a leading customer engagement platform, has just announced that it received a telecom license or the unified license for Virtual Network Operator (UL VNO Access Service) from the Department of Telecommunications (DoT). Exotel wants to serve businesses which are operating remotely with its cloud-based customer engagement solutions. Exotel's internet calling solutions which have been termed flexible, affordable, and fully compliant, will now be available for customers across the nation. The solutions of the company primarily target sales and customer functions within businesses of all sizes.




Ishwar Sridharan, co-founder and COO, Exotel, said, "The grant of a pan-India VNO Access licence is a significant milestone for us. It takes us one step closer to our objective of building the future of customer experience in India, and helping our customers to empower their employees to work from anywhere.” He further added, “This licence will further cement Exotel as a one-stop-shop for all customer engagement solutions, with the added advantage of providing seamless connectivity to WFA agents and reducing cost for businesses. In addition, by establishing a 100% compliant cloud call centre, we hope to advance the government's "Make in India" initiative through strengthening remote work and aiding job generation  in tier-2 cities."

Exotel has touched the lives of over 2 billion people in Asia. With a workforce of about 1000 individuals operating out of 61 different cities, the company has grown to power approximately 88,000 contact centre personnel, 2 billion bot chats saving 27 million human hours, and 8.5 billion human conversations in 2021 alone.

Reported By

Editor in Chief

Tanay is someone with whom you can chill and talk about technology and life. A fitness enthusiast and cricketer, he loves to read and write.

Recent Comments

TheAndroidFreak :

Off Topic : Apple-designed 5G modem AI Sub -10GHZ 20Gbps A19 pro SOC chip: 7-core CPU?7-core GPU USB 3.2 20Gbps…

OnePlus 13 and Xiaomi 15 to Feature Qualcomm Snapdragon 8…

TheAndroidFreak :

Off Topic : Vivo X200 Pro Battery life.

OnePlus 13 and Xiaomi 15 to Feature Qualcomm Snapdragon 8…

abhijith :

No bsnl now gaining it’s momentum.. according to social media i saw people ported into bsnl feels they are struggling..…

Has BSNL Lost a Golden Opportunity

TheAndroidFreak :

Lava Blaze Duo 5G launched in India 6.67" FHD+ 3D Curved AMOLED 1.58"Secondary AMOLED display Dimensity 7025 64MP + 2MP…

OnePlus 13 and Xiaomi 15 to Feature Qualcomm Snapdragon 8…

Faraz :

They better cover atleast all these cities of those 17 circles, then only announce 5G. Else it will just piss…

BSNL Has Installed 62,201 4G Towers in India: Scindia

Load More
Subscribe
Notify of
1 Comment
newest
oldest most voted
Inline Feedbacks
View all comments