Vodafone, India’s 2nd largest GSM Service provider, seems to have devised a new innovative way of reducing the number of calls at their call centre! Agents now have the access to bar customers from contacting an agent… read on to know how this is happening.
- 13 Sep 2009 12:45 PM – Call made to 98850-98850 – AGENT transferred call to a “ring only” mode – call lasted for 05min 10 sec
- 13 Sep 2009 12:50 PM – Call made to 98850-98850 – AGENT ANURADHA transferred to same “ring only” mode – call lasted 3min 51 sec
the 1st call was to check the date when RC38 (South STD @ 50p) was launched agent was unable to provide the date – instead kept me on HOLD – then transferred to a number which only rings… subsequent calls do not get transferred to any agent [IVR KEEPS ON REPEATING INFO].
in order to make the 2nd call, I entered another (NON-BLOCKED) Vodafone number – here too the agent (for some reason best known to her!) got offended at being called a “Nin-Com-poop” by me. Even the word “Stupid” when used offends VODAFONE agents!
SEEMS THE VODAFONE MANAGEMENT HAS GIVEN ITS AGENTS FULL AUTHORITY TO BAR CUSTOMERS FROM CONTACTING VODAFONE CC # 98850-98850. I feel this has gone too far, with agents (earning Rs 4500-6500 per month) being given the liberty of taking such decisions !
I invite all readers of TELECOM TALK to share their views, I will collate same and ensure VODAFONE CC, Nodal Officer, Appellate Officer & CEO are kept aware of the same.
Navnath Baburao Nanekar January 16, 2013 at 8:07 pm
I Wanted agency or gallary in chakan
Gautam Bhalla May 31, 2011 at 12:44 pm
I have been having a terrible experience with Vodafone for the past 6 months. I am unable to contact them by phone as i always land up on the loop of the IVR or am kept on hold till eternity.
I even put a complaint mail to them marking it to thier nodal officer but no reply ever came. Infact then i called and asked for the process to cancel the number and even then no one has bothered to call and ask why i wish to discontinue the services.
I wish to change to another network but my blackberry is locked with vodafone network.
Nonetheless, now am determined to change my service provider.
Madhumita Sen September 9, 2010 at 10:35 am
Can you pls elaborate ? Its surprising.
Raghu September 9, 2010 at 10:34 am
they are 100% cheating company if we call once or twice to CC. they will stop us from calling to CC. when i call CC ” it says sorry we cannot process ur request now” pl try again later. after some days they activate CC and again after some days same problem comes.
Sunny September 9, 2010 at 10:18 am
Vodafone transferred my working prepaid number to postpaid in some one other’s name.. And i got it back after two months. Now i have filed a case against them .. I will not let them go.. Its really a bad service provider..
Kumar September 9, 2010 at 7:38 am
Vodafone is the sickest mobile network service any human being can get. Its billing service is too inconsistent that even vodafone employees don’t understand but they instead put us on hold. I would rather switch to Docomo rather than this crap.
Vodafone please close ur network atleast in India, and let us live. We have hell lot of tensions u don’t need to give us some extra punches.
Nayan March 27, 2010 at 9:27 pm
One of the worst service providers is Vodafone……still not believe i used to pitch in for Vodafone to everyone….i had a billing issue and i had to call for 6 times in a day to give the payment details to the vodafone CC, they barred me from calling the iVR, the IVR would repeat the message again and again. I confirmed the same from the CC….and they confirmed that yes it happens if u call vodafone cc for more than 5 times on the IVR you are blocked……
for the last 48 hrs i had required call conference…and i couldnt activate it…..just bcos i didnt get access to the CC…….
Worst service provider….
really waiting for Number portability to come through…..and i would change my provider……..
Such lame and idiots…
Emad December 12, 2009 at 12:27 pm
the tata ivr says “ap hamein likh sate hain hamare email adress pe jo ki hai cxxxx@hole.co.in ” what is the use of this while most of tata customers not aware about email and most dont have internet connect
one have to cyber caffe to solve his or her problem it will be acceptable if she say to send sms to a tollfree num………… but we can not except much from this alcoholist ccxs they lazy ccx only use copy paste option or templates to send a reply to customers
so Duane bhai fight againts these barriers we all are along with u to break this barrier
Emad December 12, 2009 at 12:16 pm
it is common issue when customer faces a problem cc bars the call recieving from particular number
than what is the use of these so called customer servants @Duane i agree with u
Emad December 12, 2009 at 12:11 pm
nandu December 12, 2009 at 9:13 am
This policy is same for all the telecom service providers in india for prepaid. and one should know it is not the customer care executive but the computerised IVR system and one who calls a customer care should know that the person receiving your call is not runing the company DND will only stop calls from particular telecom company not calls from banks and other institutions and it also is applicable for SMS
Rahul October 16, 2009 at 4:38 pm
If Vodafone cc calling 3time over of the day,
Cut the cc line.
Addy October 16, 2009 at 2:57 pm
@Novive
It is 45 days coz it is an TRAI national faclility this much time is taken by TRAI to update ur no. onthe list od DND…
Aevik September 24, 2009 at 6:56 pm
Hey , even i am facing the same issue , when contacted 9884098840, it rotates you in the various sub menus .. But still unable to reach any live agent…
and they say ” Happy to Help YOU” WHat the $%#$
Ankur September 20, 2009 at 3:10 pm
Vodafone customer care number 111 and 9828098280 not working for last 2 days….
Vkumar September 15, 2009 at 6:38 pm
Hi.. I am from bangalore.. the vodafone website(http://www.vodafone.in) is not working for the past 2 weeks.. Is anyone facing the same issue??
Sohel gsh September 15, 2009 at 12:48 pm
Vodafone is the Second largest gsm provider after airtel but vodafone services had not improved only pubilishing adds to tv that happy to help not do it will just like not ready to help vodafone should fire this type of agents and hire good agents
Novive September 15, 2009 at 11:14 am
Yes, it is pretty much true. On calling vodafone’s customer care center regarding the promotional rings/messages coming to my cell phone, i was told to register for DND facility and they bluntly told me that you would have to bear these rings / messages for 45 days time. I tried reasoning with them that it is routed through their systems and they should have the mechanism to not send these calls and messages to my number. But the pleas fell on deaf ears, and i am waiting to abide by this 45 day customary period.
abhi September 14, 2009 at 3:08 pm
ya its true . even i had faced the same problem . but this was in rajasthan
amit September 14, 2009 at 1:06 pm
ya its true i am the customer of tata indicom if u call in a day more than one time they will bar your number for customer care assistance only the ive ull be able to listen there wud b no option for press this to talk to cc executive & it remains the same for 72 hrs..
Malik sahil September 14, 2009 at 11:25 am
@Mumtaz,if the service runs smoothly than who will have any urgency to contact them without any solid reason,but yes the truth is that irrespective of what your behavior is while addresing your problem,they go on barimg it and it usualy happens when you call more than once,these cheater cocks deduce the balance and than we have to beg for it
Mumtaz Maqbool September 14, 2009 at 11:02 am
I don’t we should call a call cenrter agent a Stupid or any such names….
I understand our frustration levels at times goes very high.. and we tend to speak this we don’t intent to…. irrespective of how big your problem is….if you think the agent is not able to attend to you, you need to get the call transfered to a Team Lead….People who do not treat other with respect and are abusive to them..deserve to get their access denied
Mumtaz Maqbool September 14, 2009 at 10:39 am
I don’t we should call a call cenrter agent a Stupid or any such names….
I understand our frustration levels at times go very high.. and we tend to speak this we don’t intent to…. irrespective of how big your problem is….if you think the agent is not able to attend to you, get the call transfere to a Team Lead….People who do not treat other with respect and abusive them..deserve to get their access denied
Joel September 14, 2009 at 10:29 am
This is very true even for the mumbai circle. When i confronted them they said that more than four or sox times if a customer calls them then the “SYSTEM” blocks the number. This is really just plain stupid. What if i had queries or if while talking the line gets cut and i call again? this a valid reason? But i beg to differ that its not only because they earn less as mentioned duane, that they cannot. If they block a number then they should inform the customer via SMS. And a proper soultion should be in place.
Sanjay Bafna September 14, 2009 at 10:23 am
@ DAUNE, When I received any PR from the telecom operator regarding their new launches or new tariff, I always make one call to their CC to cross check the informations before publishing any news on Telecom Talk. So I made one call to Vodafone Customer Care (AP)-98850-98850 on 13th Spetember 2009 and its working fine, call center agent Mr. Kumar attended that call with in few seconds and he described all about what ever I asked him!
No Problem at all.
RDB September 14, 2009 at 4:20 am
BIggies wait n see how MTS will kick in ur asses !
Debopratim Roy September 13, 2009 at 11:42 pm
@Manu Abraham
THE BEST SUGGESTION IN THIS REGARD IS TRAI WHO WOULD WHIP IN THEIR ASS OF VODAFONE..RECENTLY A JUDGEMENT HAS BEEN UPLIFTED THAT CONSUMER FORUMS CAN NO LONGER PENALISE ANY OPERATOR FOR DOING ANY MISDEEDS..CONSUMER FORUMS CAN ONLY LOOK AFTER THE GREVIANCES OF CUSTOMERS ONLY…THIS THING WAS PUBLISHED IN THE TELEGRAPH OF CALCUTTA EDITION ABOUT A WEEK AGO.
proximus September 13, 2009 at 11:15 pm
In Kerala Airtel is also doing the same.The customer Care people of Airtel in Kerala is not at all customer friendly.
Rahul September 13, 2009 at 10:16 pm
The same is being done by AIRTEL in kolkata, call up thrice and ur CC number gets blocked for a day, the best thng change the prepaid no to a postpaid one and let them loose their sleep over it,can surely escalate the issue but that person too would be from the same forum.
DJ_DM September 13, 2009 at 10:03 pm
Reliance n tata docomo also doing same in odisha.
Krishnakant September 13, 2009 at 9:49 pm
Aircel & Tata docomo doing same in Mumbai & Maharashtra. You will face automatic bar of 24 hours after 5 succesive calls to CC within 24 hours. If you make more than 30 calls within a month, you will face bar for month. But if you are being barred after just single call, then it is unjustifying. Contact nodal officer.
Manu Abraham September 13, 2009 at 8:06 pm
This stupid network is becomig a pain in the ass for customer’s. This usually happens in kerala and now i understood that this piece of shit CC prob’s r all around.
I request u all to send a written complaint to Nodal Officer, Appellate Officer & CEO stating in detail about the prob’s.. Address in a very harsh way that these people who read this shud know how shit is the Vodafone network is instead of all their superb ad’s.
Nikhit September 13, 2009 at 3:13 pm
lol, customer care centres are just getting shit by the day!
Malik sahil September 13, 2009 at 3:09 pm
Honestly speaking if the new entrants would have not come to the market,the sucking game by the big operators would have been continue..
Malik sahil September 13, 2009 at 3:03 pm
The most annoying part of airtel services is the barring of cc acess.on account of refreshing reasons they suspend it for months..
krishna prasad September 13, 2009 at 3:02 pm
surprisingly it happen to me 2day morning. i contacted (airtel)c.c 2 known why my balance was deduced. he took my details and said that “i will transfer your call to my senior” and kept me on hold. the ringing continued for 5min but no one answered.
altaf September 13, 2009 at 3:00 pm
tata docomo is doing the same in mumbai lets see wht action nodal officer takes against the agent. tata docomo has bloody a***** agents
Nidhi Jain September 13, 2009 at 2:36 pm
Airtel is also doing the same! nuthing new in this, why so much hype for vodafone only?
rahul September 13, 2009 at 2:16 pm
@Duane
hey duane why dont u update the GSM subscriber list for Aug 09 as the data for Aug 09 is available in COAI website
Duane September 13, 2009 at 1:50 pm
@zareef
ZAREEF in AIRTEL it is an automatic barring (3 calls per day) however here in VODAFONE the decision to bar is with the AGENT … isnt this stupid?
>> same issue with airtel.. if you call more then 3 time the will bar u r calls to C.C…..i was unable to call C.C for a month….
zareef September 13, 2009 at 1:48 pm
same issue with airtel.. if you call more then 3 time the will bar u r calls to C.C…..i was unable to call C.C for a month….
agents not give poper information & there websites are dont have much information…
Airtel & Vodafone giving wast service in karnataka….