Inaguration of the Nokia Care Experience Centre by Mr. Sudhir Kohli, Director Customer Care, India
Nokia has opened its first Care Experience Centre in Mumbai. At the Nokia Care Experience Centre, consumers can experience and receive support for Nokia’s latest services and applications such as music, messaging, maps and games.
Located at Prime Mall, IRLA market, Vile Parle, the centre was inaugurated by Nokia India Director-Care Sudhir Kohli. Spread over 2,000 square feet, this Care Experience Centre has been divided into four exciting zones that will help the consumers acquaint themselves with the features and services available across a multitude of devices.
“Given Nokia’s focus towards providing services and solutions, it was imperative for Care to evolve from pure play devices support to providing solutions support. TheNokia Care Experience Centre has hence, been designed to do a lot more than simply resolve device related issues. Our endeavour is to provide consumers with a completely unique solutions support experience as well as get a first hand understanding of the many new applications and services available on Nokia handsets,” Sudhir Kohli said.
Customer Care officers at the Hardware Repair and Services Support Zones
The specially created zones are the hardware repair zone, the services support zone, the learning zone and the service experience zone. In addition, the centre houses a fully-equipped technical workshop, provides free Internet access, a full display of the latest Nokia accessories and a comfortable customer lounge for visiting customers.
The centre will offer not only a redressal and resolution forum but also total mobility solutions under one roof bringing together the Nokia Care Centre, software assistance, service support, accessories sale and other related care services.
Dynamic queue management system to help manage customer traffic
The Care experience centre is equipped with hi-tech gadgets, trained technical and front office staff across dedicated service counters including Customer Care officers, highly-skilled and qualified engineers, at the experience zones to ensure improved and more efficient resolution of Nokia consumer queries. Supported by a dynamic queue management system to help manage customer traffic theNokia Care Experience Centre also has a separate counter to deal with premium customers, for their product delivery as well as to ensure individual attention to their queries regarding software and services.
“As a consumer focused company, we are committed to raising the bar on the changing consumer needs and delivering increased value to our consumers at almost every touchpoint. The launch of the Nokia’s signature concept care format in the country is a reaffirmation of our continued commitment to our consumers in India to provide top quality service and care experience,” added Kohli.
Shaik imran July 18, 2012 at 1:13 pm
Dear sir, my mobile nokia c5-03, and in my phone facebook application not open. “Error occured it might help to reboot your device” error msg displyd. Y?
n.shyam sunder March 26, 2012 at 1:33 pm
@n.shyam sunder
Sathisha. MS October 16, 2011 at 10:49 am
I Sathisha a big fan of Nokia (not now) form Mysore, Karnataka purchased Nokia N8 with IMEI 352684047444307 form Nokia Priority dealer “Shringar #14, Dhanvantri Road, Mysore 570001” by paying 23,500 Rs on 05 Nov 2010. I was very happy that I purchased Nokia smart phone after 5 years of using other Nokia phone (Nokia express radio & Nokia 3230)
Second day only I was fully shocked that my N8 camera image was not good & it was not equal to 2 MP camera, all fiends were teasing me that I took dabba phone, I was escaping from them by saying that I have not done proper camera setting to get good image but I was not able to hide this problem for long time so I agreed that my N8 camera image was not good. I compared My N8 camera image with other Nokia phone (Nokia express music without flash) and some phone like Motorola, Samsung without flash and mine N8 camera was dull compare to those phone camera images
After three months of using N8 another problem starts i.e. battery backup starts to becoming week. I was charging the battery daily, earlier I was charging once in 2-3 days. So I took it to Nokia care “Nanies Enterprises # 328, Jayalakshmi Archade, Opp Sri Raghavenda Swamy Temple, Narajana Shastry Road, Mysore” and told the problem of poor battery backup & poor camera image, so Nokia care reinstall the phone software & returned my N8 within a hour, but camera image & battery backup was not satisfactory.
So after a week again I took N8 to same Nokia care for same problem, they took my N8 for inspection for a day & return within day with unsolved problem, so my visit to Nokia care become regular. Nokia care replaced my N8 battery, but the problem didn’t solved so Nokia sent my N8 to head office and returned it after 15 days without the scratch guard. When I received my N8 some more problems along with poor battery backup & bad camera image get added to N8, some of them are:
• N8 won’t vibrate for incoming call & message
• Displays irrelevant names & photo for incoming call.
• Won’t record GPRS & Wi-Fi LOG
• Nokia software like Nokia Maps, Nokia Situation, Nokia Boots won’t work properly
So aging I took N8 to Nokia care, this time I met Nokia care’s manager & physically shown the problem I’m facing in my N8, he agreed that my N8 is having problem. I asked to give replacement but he told that aging he’ll send my N8 to head office. And now my N8 is in its birth place.
So I’m really frustrated with Nokia and planned to go to consumer court & in future I won’t purchase Nokia phone & even won’t recommend Nokia to anyone.
Now I got positive response from “Nanies Enterprises # 328, Jayalakshmi Arcade, Opp Sri Raghavenda Swamy Temple, Narajana Shastry Road, Mysore” , that they will replace the faulty N8 with the new one, so I had gone Nokia care collect the mobile, but I was shocked the manager gave me one mobile which was already opened and told me that he has got the mobile form Nokia for the replacement for the faulty one, but I rejected and told that the mobile should open in front of me. I’m not an uneducated person (even uneducated person also will reject it) to accept the mobile which was not opened in front of me, what Nokia has thought about his customer? Only giving good advertise is not important, they should take after sale service also.
Dev September 12, 2011 at 11:10 am
Dear Sir,
Till date i not get any response from you end for my previous mail. I can’t trust on you becoz of following points.
1) I have submitted my Nokia C5-03 cellphone in your Nokia Service Center
which is in Dadar-E, Fun plaza as on 26th Aug’2011
(2) That guy’s repair my cellphone but after repairing they are create
another problem, which i already explain you in my previous mail.
(3) I asked him we want perfect resolution but that bafello guy’s not give
me any perfect answer & told me we will send your cellphone in our Central
Office, for resolution.
(4) On 31st Aug’2011 i called your helpline on 30303838 & spoke with Mr Vikram
regarding my cellphone but he told me your handset is not coming in our
Backhand Team & In system Record Showing Your Cellphone is repair you go in
service center & collect your handset.
(5) After this i called in Nokia Care Centre to Sandeep he said we have already send your handset in Our Central Office, you wait some days whenever we get any feedback from Centra Office then we will intimate you.
(6) As on 2nd Sep’2011 i called on your care centre 30303838 number in morning & spoke with Kushal. He told me sir your handset is in Technical Team for repairing purpose. When ever your handset repair then we will intimate you then i put a mail on your email id then i receive a mail from your side i.e your cellphone is in under observation.
(7) After 3 day’s again i call on your car centre number on that tim i spoke with PRASHNAT at 3pm he told me your handset is repaired & we have send for dispatch. You Collect your Handset From Care Centre after 2days.
(8) I asked him what you did in my cellphone but he not give me any answer. Only told me your handset is repair you collect from care centre.
(9) “After this Thakeli Process” i called in Care Centre to Sandeep & i asked him my handset is coming there he replied we have not receive your handset.
(10) Then Today aftenoon i called on your care centre number & Spoke with SALONI at 12:15pm, she told me your handset is in Technicalm Team & Prashant told me your handset is repaired i asked her this difference but she not listen my all problem & disconnect my call.
(11) Again i called on your care centre & my call goes to Rohit at 12:43. I request him i want to talk with your higher authority but he not transfer my call & put my call on hold i m waiting on call till 1:21pm nobody give me response & my call get disconnected automatically.
(12) NOW I DON’T WANT THAT HANDSET I WANT MY MONEYBACK. KIDLY TAKE ACTION ON IT OTHERWISE I WILL TAKE FURTHER ACTION.
S. A. DIVEKAR June 14, 2011 at 4:32 pm
My Nokia X6 is now not working as some rainy water has gone inside. Is there any solution to repair the same.
dinesh May 23, 2011 at 5:30 pm
Sub – Complaint against the cheating by a Nokia phone dealer & Nokia Care.
Ref – Nokia 2690 (354869047612940)
Color – White Silver
Dear Sir,
This is Dinesh Dubey from Mumbai. This is in reference to the Nokia Cell Phone 2690. I had purchased the same from Fine Connection store, 3, Irla Society Road, opp. Irla Church, Vileparle (West), Mumbai 400056. After the purchase of the phone immediately on the second day the phone stopped working. There has been no damage from my end. Immediately I took the phone to the same shop & the owner told me to take this phone to the Nokia Care, J.P.Road, Andheri – West, Mumbai – ………..They took the phone & kept it for 12 days. Then when I went to collect it I was told that my phone was tempered i.e. it was already opened by someone else, & they will not be able to do anything , neither will they replace it nor will they pay me back.
But there is no scope to it as very next day I took my phone to the shop from where I had purchased it from.
Later I had no option but to take it to the other Nokia Care, Fones 4 u at 28, 2nd Floor, Prime Mall, Vile parle West, Mumbai 400056, They kept the phone for two months & finally returned it back without repairing it. They said that it cannot be repaired.
Finally I went to Consumer Court. They helped me with the reference of Nokia Head Customer Service Details. This is the basic reason to write it to you. But this whole incident is unethical. This is completely a cheating & fraud. This has become a business of fraud where nobody is ready to take the responsibility of their actions. I need justice & that is the reason for writing to you.
Mentioning my details for your reference. Kindly do the needful at the earliest. Waiting for your prompt reply.
mangesh dhamapurkar November 12, 2010 at 5:32 pm
dear sir i purchased my mobile c5 on 04 th nov 2010 there there is gap between corner side custmer care (dadar) told me yu go to shop no responce from shop also wht i do
Jyoti Jagan Rajguru October 20, 2010 at 10:26 pm
i had Nokia X3 iam having some problem relating to the camera i just visited at Nerul Nokia care center they told me that they have to update an software then i told ok and i gave mobile to them but then to nothing happend i am getting problem of when i captured picture it saves and after that it automatically restart please help me whatshould i do
Rahul R Salve.co.in September 25, 2010 at 8:27 pm
Ghanshyam August 28, 2010 at 6:48 pm
Hi my Hand set Nokia E52,Mobile is loss how i can find out
pls help me my Mobile Handset IMEI Number is 351996046.346858
kindly note my mobile number is 9029048123
rajiev August 9, 2010 at 12:18 pm
@pallavi
he he he he call nokia customer care. contact number written on the box!
pallavi August 9, 2010 at 11:58 am
dear sir
i bought 6303i last weak. from day 1 st it creates some problem …i went to dealer but there is not response…if from day 1 st it creats problem ….. it is ight to go in care center
i want to my phone change,,,,,,,thats all
Sreenath.P.R July 6, 2010 at 10:57 pm
I want to buy nokia x2 5 mega pixel phone.But it is not launched .Then i wanted to know when will launch nokia x2 and price ,other details.Pleass help me.
Jayant June 10, 2010 at 2:57 pm
I have E71, updated 2.5.2 en has deledted all my contacts, sms & changed settings , removed GPS connectivity
Very poor quality software, no intimation
any remedy for correction
can you take out this software updater immdediately before more customers damage their data
waleed April 2, 2010 at 5:12 pm
ye koi experience center hai bakwass touch screen se experience centre ha ha ha
PANKAJ CHAKRABORTY November 26, 2009 at 4:29 pm
VERY NICE MANAGEMENT.SO THANKS ALL OF YOU.
Nips October 29, 2009 at 5:08 pm
It only look amazing but the service is poor not satisfactory and behaviour attitude its better to change the brand not to take nokia cell shift to sony ericson or samsung.
Namadeo October 27, 2009 at 2:25 pm
My N72 Handset is missed on dated 16/10/2009. Can I get the back my Hand set? or can you do the unusable of anybody person?
What is your suggestation.
hossain October 24, 2009 at 11:25 am
when will i get in kolkata
Anuj October 23, 2009 at 10:44 am
Nokia shall keep ruleing Indian handset market with these type of innovative developments.
altaf October 22, 2009 at 8:15 pm
Looks amazing. cheers for mumbaikars