Nokia India Launches First Care Centre In Mumbai

By October 22nd, 2009 AT 6:03 PM
Inaguration of the Nokia Care Experience Centre by Mr. Sudhir Kohli, Director Customer Care, India
Inaguration of the Nokia Care Experience Centre by Mr. Sudhir Kohli, Director Customer Care, India

Nokia has opened its first Care Experience Centre in Mumbai. At the Nokia Care Experience Centre, consumers can experience and receive support for Nokia’s latest services and applications such as music, messaging, maps and games.

Located at Prime Mall, IRLA market, Vile Parle, the centre was inaugurated by Nokia India Director-Care Sudhir Kohli. Spread over 2,000 square feet, this Care Experience Centre has been divided into four exciting zones that will help the consumers acquaint themselves with the features and services available across a multitude of devices.

“Given Nokia’s focus towards providing services and solutions, it was imperative for Care to evolve from pure play devices support to providing solutions support. TheNokia Care Experience Centre has hence, been designed to do a lot more than simply resolve device related issues. Our endeavour is to provide consumers with a completely unique solutions support experience as well as get a first hand understanding of the many new applications and services available on Nokia handsets,” Sudhir Kohli said.

Customer Care officers at the Hardware Repair and Services Support Zones
Customer Care officers at the Hardware Repair and Services Support Zones

The specially created zones are the hardware repair zone, the services support zone, the learning zone and the service experience zone. In addition, the centre houses a fully-equipped technical workshop, provides free Internet access, a full display of the latest Nokia accessories and a comfortable customer lounge for visiting customers.

The centre will offer not only a redressal and resolution forum but also total mobility solutions under one roof bringing together the Nokia Care Centre, software assistance, service support, accessories sale and other related care services.

Dynamic queue management system to help manage customer traffic
Dynamic queue management system to help manage customer traffic

The Care experience centre is equipped with hi-tech gadgets, trained technical and front office staff across dedicated service counters including Customer Care officers, highly-skilled and qualified engineers, at the experience zones to ensure improved and more efficient resolution of Nokia consumer queries. Supported by a dynamic queue management system to help manage customer traffic theNokia Care Experience Centre also has a separate counter to deal with premium customers, for their product delivery as well as to ensure individual attention to their queries regarding software and services.

“As a consumer focused company, we are committed to raising the bar on the changing consumer needs and delivering increased value to our consumers at almost every touchpoint. The launch of the Nokia’s signature concept care format in the country is a reaffirmation of our continued commitment to our consumers in India to provide top quality service and care experience,” added Kohli.

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