Dear TT users, now let me for some time think in a common man perspective – No offence. I’m a normal user who uses a Mobile for making calls, sms and Data whatever service it might be.
On one unlucky day like any other normal day I activated DATA pack and it seems strange that sometimes my phone though connected to the Network don’t respond to the WebPages and act dumb as if it is not connected to Internet and sometimes it don’t get connected to the Network at all.
Now what will any common man think of “Is there any problem with my phone? May be Virus Or any Black Sheep Application running behind?” Some experienced users might also consider restarting their devices thinking of any Network issue.
After repeated attempts they keep quite or complain the CCR. Frankly speaking why will that person from CC sitting at a far off place know that there is an issue with Data connectivity at some particular place, so CCR will keep on suggesting Switch off, Get settings, may be phone fault and all blah blah and in a rare case CCR may file a complaint and give Docket No.
A friend of mine who is living at a place 5Km away from mine kept on sending messages from the past 2 days that “his stupid phone is not able to get connected to EDGE Network on TATA Docomo and please can you help me with it on my Samsung Galaxy S3” . I thought maybe there is some fault with settings and the way he is trying to get connected and suggested him please check with Airtel Number you are having and let me know.
Today while I’m using my Galaxy i just recollected his problem made it clear with my galaxy that “These phones don’t need settings manually and they get connected to the internet without any trouble”
So, i immediately took my phone with TATA Docomo Sim, activated a Data Plan and kept on trying in different ways to see if I can get connected to Internet , Let me check my luck now ?
From the pictures it is very clear that I’m on TATA DOCOMO network and the duration of connectivity is 2min: 07sec , No ongoing Up and Downlink transfer and the DATA Received is 525B. What on Earth can I do with 525B? This clearly shoes that DATA is down.
Now Dear Readers, let me speak in my very own Technical way.
I finally made it clear that DATA Services are down with TATA Docomo from the past 2 days. (Don’t know if this is the case only in and around our area)
Now my Questions are
a) Who should be the victim if the operator’s services are down?
b) Ok, I agree these Technical glitches happen at rare circumstances.
Is the Operator now on complaining willing to check the Data consumed by the users at the affected areas and increase the validity of the packs?
c) If the Operator’s answer is NO- Then who should be the final Victim?
As the Servers Programmed will carry on their work accordingly without knowing the actual scenario and the users validity and DATA benefit will vary accordingly as time passes by.
Being their Valuable Customers we should be the victims?
“My Question is not only to one particular operator with whom I’m in the present situation but to all the Operators on which Customers are facing such issues”.
My suggestion is “Like that happened with SMS ban case by MTNL- these good folks increased the validity of packs, these operators should also consider implementing extension of benefits of packs under such rare circumstances.”
Share with me and others your opinions and I’m happy to read.
ravi September 16, 2012 at 12:42 pm
final victim is customer not operator uninor said network is excellent i pass through their shop to next street signal turns to emergency wat a joke how many times i called ccare it’s not getting me into ccare executive and i called from another mobile like BSNL the operator is responding and said IVRS go Jammed Silly JOKE Bakwaass not only Uninor many other operators are bleeding customers and providing cheap low quality services
sujit September 15, 2012 at 4:48 pm
try using thia APN:TATA.DOCOMO.INTERNET
Abhijith September 14, 2012 at 6:56 pm
Always customer ill suffer . . .
lala September 13, 2012 at 9:04 pm
I have a Tatadocomo 2G prepaid plan. I can relate to this article. My data plan gets frequently disconnected. And I am able to reconnect only on multiple tries. Also I am hardly getting 3-5 kpbs speed which is a joke when ideally you should be getting at least 15 kpbs going up to max of 35 kpbs speed using GPRS.
I tried with their 3G plan as well. It is also getting frequently disconnected though the speed is ok. I don’t know why they are doing this. Poor service will only drive out their existing customers.
Idris September 13, 2012 at 8:31 pm
TATA DOCOMO DATA AND VOICE SERVICES ARE JUST SHITTT TOTAL WASTE OF MONEY AND TIME MOST OF THE IT DOESNT CONNECT…ITS NOT RELAIABLE AT ALLL….
biswa nandan September 12, 2012 at 6:52 pm
the 2g data network problem is everywhere in our area all of the network in 2g data is worst only 3g is going good
PD September 12, 2012 at 4:56 pm
While using EDGE really feel as if one is siting on the EDGE….! High time for the operators to improve its connectivity…!
Shan Riyan September 12, 2012 at 11:13 am
@ raj
Crores and crores of investment.. Maintenance cost, Expansion cost… Political interventions for getting spectrum’s… they are also human beings doing business for getting profit.. based upon their investment they are getting revenues and based upon our business we are getting paid…
they are not running trust to do service… for free of cost….
If you want please ask our government to run more telecom mobile operators as like china…. and provide all service at a very high quality level…
Telecom(mobile operators) are the only field where they reduces their call cost day by day. All other business increases their product price as like petrol price.
Indian telecom market is the world cheapest call rate providers as per several public surveys…
Escalating one issue and getting resolution is the best way to support our operators.. they have special mail id’s as like Appellate authority for an endless issue….
Without proper escalation as like this …. as a mail directly to that operator will be helpful for the top level management to know the issue is there or not…
Always go for discount, money back, blaming…. etc., Once upon a time (Just 10 years back) you all paid for Incoming calls ( min Rs.5/-) and moreover no mobile phones in your families waiting for booked BSNL phones…. Keep in mind …. and think positive…
sreedhar September 11, 2012 at 1:56 pm
Yes excellent article, hope telecom companies see this article and change their attitude towards customers and change their service quality.
I also think that customer is always on loosing side.
previously i used TATADOCOMO GSM for 2g internet though which i used to get 9kbps speed, but now it has become pathetic with just 3kbps. these people now a days are going weirdly pulling out balance my account saying that i have activated some bullshit services even when i have not activated them. when i call to CC they say “SYSTEM IS DOWN, THEY COULD NOT PULL DETAILS, SO PLZ CALL AFTER SOME TIME”. i have faced same answer form CC guys 5 to 6 times.
I have changed to AIRCEL recently as they promise in their website that their 2G speed will be 128KBPS i.e., 16kbps but believe me guys i am getting speed in bytes( 420bytes/sec, 740bytes/sec ) which i could not believe with my eyes. i did not know what on earth i can do with that much of speed. that too with some SPECIAL EFFECTS( i am forced to write in caps for that speed ) like network wont respond even the when i am connected to network. 2 days back i struggled to download a 3.5MB file for an hour and FAILED at last and i gave up downloading that file.
At last coming to Airtel they are proving 7kbps 2G speed, so i had to stick with it.
So at-last my question is, why TRAI is not cracking down on these telecom companies which provide such pathetic, worst, weird 2G speed. clearly telcos are voilating the 2G speed factor which TRAI had set.
sorry guys for such a long comment.
Praneeth September 11, 2012 at 12:43 pm
Excellent Article , very useful post.
Wangsuk Dapru September 11, 2012 at 12:26 pm
Hi Guys, Pls start using pgportal.in amazing website for resolving telecom issues.
raj September 11, 2012 at 10:33 am
Yes but there Coverage is bad in villages 2g signals are weak and no 3g signals sometimes
its showing bsnl signals with no service
Pradeep Maran September 11, 2012 at 12:42 am
@pavan Better you can contact Appellate Authority…
goutam September 10, 2012 at 10:52 pm
yes. Aircel also did samething to me . All provider doing same thing they don’t know anything.
Suhail September 10, 2012 at 10:11 pm
Hi,
That’s a nice article and yes i too feel that victims are customers and the solution for this problem can be….
Operators should change the validity data packs from days/month to until the data is used by subscriber.
Just imagine from perspective of both Subscriber and Operator it can be a decent solution for them
It would be the solutions for data connectivity & speed issues and also it will encourage operators to keep up the services so the that subscribers can use data quickly.
RR KUMAR September 10, 2012 at 9:23 pm
reliance 3g is there in sangrur area.
raj September 10, 2012 at 9:04 pm
Noone Cares bro these companies just wants money
even after 4 years of 3g launch still in punjab 3g not in sangrur area only lil far from chandigarh these companies just want money they dont cares about customers just ripping their wallets off
novicefreak1 September 10, 2012 at 8:08 pm
Good post. nice thought.
I still do rate Vodafone good in terms of QoData service, but when it comes to economics its way costlier……………..
Overall BSNL is best, though it has some issues tooo….
viraj September 10, 2012 at 7:05 pm
finnaly a question which is a reliable network in mumbai and maharashtra?
Raghu September 10, 2012 at 6:59 pm
@Adi
yes these customer care executives do not know anything. We keep on complaining no solution comes when we complain in pgportal then we will get some solution.
Raghu September 10, 2012 at 6:58 pm
only TRAI/DOT can help in this issue. they will not take action against the Private Operators. TRAI/DOT introduce so many consultation papers on so many things but they do not interfere in such things.
Ganesh September 10, 2012 at 5:14 pm
I had a good opinion about TATA DOCOMO. Their plans are fair and cheap. But after reading this I am changing my opinion! NONO TO DOCOMO!
Samiran September 10, 2012 at 4:45 pm
I faced problem with this operator below the detail.
Vodafone-Data usage exceed and balance become near about -400+ I didn’t get any solution.
Reliance-Data packs are good but have to connect aging and again.It’s a boring.
Bsnl- Haven’t get good service in 2G area.
Airtel-I haven’t check due to seeing the network problem.
Now,I am little happy with aircel low cost better connectivity.
Yuva September 10, 2012 at 3:09 pm
Same Issue with BSNL 2G/3G (AP) since last 2 months… It happens almost all places.
It always stays Inactive and will not receive any data. BSNL Customer care people doesn’t know any thing.
Alankar September 10, 2012 at 2:03 pm
Facing same problem from last 15 days, worst from 1st Sep after TRAI guidlines related to SAR. Call drops and bad connectivity.
bapu behera September 10, 2012 at 12:48 pm
i have been facing same problem from last 2 month .no solution has been provided
by the operator. this is been deliberately done by the operator to provide lesser
possible data to the user. TATA DOCOMO EDGE
Adi September 10, 2012 at 12:25 pm
@pavan
I have written a long comment in this post on Tata DOCOMO. I also have the same issue. They will always do the same thing; You give the complaint and take d docket number and your complaint will be closed the resolution date without any resolution.
Just give one more complaint, one more complaint … use all their support services. twitter, email, chat and voice support. I have also given 3 complaints and my this issue and my third complaint is still open.
Also, with the list of complaints, you/we can approach the Appellate authority and report the issue to pgportal. We have very less choice!!!
csk September 10, 2012 at 11:05 am
TRAI only should do something on this issue. But it wont act against these fraud operators.
Jagannath September 10, 2012 at 10:48 am
@ apurv
Really…With data use no comment with it’s speed
Jagannath September 10, 2012 at 10:45 am
I am a docomo and also the ‘BSNL’ customer. Here data speed of docomo down day by day, also bsnl decreasing it’s speed. Airtel and vodafone, even uninor make a faith to it’s customers to it’s data usage. I don’t know what the reason behind those ‘slow speed’ and ‘conection failed’. I want to change my providers only for data use. But docomo is cheap in it’s call rates so i can took it.
pavan September 10, 2012 at 10:25 am
To my surprise, I am facing Data connectivity problem with Tata Docomo,
While talking cc people , they are refused to take compliant.So, i had decided to written a mail,After several conversation they taken compliant. After completion of four days, they close the compliant with no issues.I don’t know what to do now?
my validity completes within 12 days. I had browse 100mb against 4 GB for 18 days.
apurv September 10, 2012 at 10:10 am
vodafone internet service best than other operator…..
Sayan Chattopadhyay September 10, 2012 at 9:59 am
on docomo 2g and reliance 2g i can surf internet and call anyone simultaneously but on other operators like bsnl 2g,uninor etc if i call anyone at the time of surfing or downloading the internet connection goes offline.
Will anyone explain what is the reason behind this?
Hell September 10, 2012 at 9:45 am
Aircel kerala, rs.98/m for unlimited 2g internet. Speed- best in the networks i tried. Problems are rare which will be solved within an hour. I love aircel.
Saurabh September 10, 2012 at 9:27 am
Bro, 159 plan is 2G not 3G. It provides 2GB day and 2GB night in Haryana. What I was telling is with 2G packs, I can get continuous 128Kbps or 16 Kilo Bytes by switching to 3G mode which is not possible with others as they don’t have 3G in my town. Even if they were available, 2 (Tata Docomo and Vodafone) out of 4 licensees (BSNL, Idea, Tata Docomo and Vodafone) in Haryana don’t allow 3G network access with 2G packs.
This 128Kbps with ping at 80ms for single link is good for browsing 1 site at a time. If I have to download, I deactivate 3G zero rental which removes the 128Kbps capping and on EDGE, Idea here giving 200-240Kbps or 25-30 Kilo Bytes, no matter whether it’s morning or afternoon or night.
Kunal September 10, 2012 at 6:52 am
I have same problem with aircel prepaid of delhi ncr.It shows connectivity to internet on my android phone but no data is recieved or sent
Prashoor Chitnis September 10, 2012 at 5:48 am
@Tanmay I get all your facts true.
Their is, as I see good coverage of airtel in your city.
But others are deeeply suffering from airtel’s lame coverage elsewhere.
Just for example, I know that in your city , the coverage of Idea is very bad. Whereas it is ever consistent in our city Indore, Madhya Pradesh. We all use 32K sim for 2G and 3G services both, and they are working all efficient.
So I conclude that network strength support from providers depend upon two facts:-
1. What is its spectrum wavelength?
The shorter the wavelength, better the coverage.
2. What is the efficiency of nearby BTS’es?
I.e., How efficiently they handle sent and received signals?
Pradeep Maran September 10, 2012 at 4:22 am
I have switched lot of sim cards for internet usage, Asper my knowledge,
AIRTEL- earlier it was better, but now its worst. Because of pathetic speed of data. I think they need the customers to move on to 3G, so they reduced 2G speed. Packs are too expensive.
AIRCEL- In 2G, the speed is very limited, The only better thing is , there packs are inexpensive.
IDEA – Earlier, i loved to use idea, good speed & cheap data packs. But now, the case is different, they hiked the price of the packs. Hate to use idea.
RELIANCE- Data packs are cheap, but the speed sucks you.
VIDEOCON- Data packs are cheap, the speed also ok.. But they are not trustworthy, unnecessary debits of balance. They never do refund of your money.. So beware..
TATA DOCOMO- Earlier, they are ok, but now its not a reliable network. Data packs were cheap, the speed also comparatively good. But now they hiked the price of the packs….
Finally, its very clear, all are increasing there 2G data pack prices. The reason behind is, they are pulling the customers to 3G, by Reducing 3G & increasing 2G prices…. Great idea….
Pradeep Maran September 10, 2012 at 3:44 am
Even, i had issues with TATA DOCOMO internet packs, got only 1GB of data instead of 2.5GB for Rs.74 (as they have mentioned in there website). I was shocked & inquired with the CC & got the news,Internet packs has been revised. My question is, why should they display fake information on there website, its purely to mislead the customers. But Ironically, they displaying TV ads as they are the only one trustworthy among the operators. Ha..ha..
Tanmoy Paul September 10, 2012 at 2:10 am
Haha
…thts why i always prefer people to use airtel..as far i know that like airtel no other providers will give services..seriously awesomeeeee…100% satisfaction..
Amit Agarwal September 10, 2012 at 1:50 am
Using videocon as my operator I had requested for DND a week earlier, On 7th sep 2012 instead of blocking the company promo calls & sms videocon has blocked all other incoming calls, Sms, Data everything. I am severely suffering from the same till date. Customer care says your number is totally active with no problems and suggests to remove – insert the sim, switch on – off the mobile, change the handset blah blah . I am going to consumer court for compensation and justice
Raghuveer September 10, 2012 at 12:26 am
I have had problems witha aircel 2G data packs
Md Mahtab Alam Ansari September 10, 2012 at 12:12 am
I am also using Aircel 3g but i am not get 3g speed since i activated 3g pack. It is the fault of aircel network.
Esmail September 9, 2012 at 11:57 pm
I have been facing an issue with Reliance 3G data speed since the past 3 days. In the past i used to get 5 MBps speed, now though i have 26 GB 3G data in my account, I am getting 2G speeds. the customer care refuses to accept that there is an error from their side. I have another reliance 3G sim which gives the same issue without there being any data plan active on it, My dad’s 3G sim gives full speed 3G service. why then are certain numbers affected while other numbers functioning normally?
Tharun George September 9, 2012 at 11:39 pm
I faced same issue with Idea, uninor and Airtel.
Airtel refunded when I raised voice to CC.
Idea CC raised voice back at me. I had to contact Nodal officer to get refund.
Uninor CC and nodal same answer no refund. Had to file complaint at PGportal to get refund.
anshu September 9, 2012 at 11:28 pm
tata docomo in their ads offers that no waiting in internet,… Their CCR always blame for the settings…
anshu September 9, 2012 at 11:22 pm
TATA DOCOMO is a DUMB-ASS. always network busy, connection lost, service not available msgs are displayed. Can’t even connect to internet in one time, have to redial so many times..
sunny September 9, 2012 at 11:21 pm
thanks SRIKAPARDHI for such a nice post and for ur keen interest in telecom. presently customer is victim but later it will be operator
sunny September 9, 2012 at 11:11 pm
thanks SRIKAPARDHI for posting such a nice post and for ur keen interest in telecom .presently at every stage customer is the victim but after some times when people will be aware of these all things then operator will be the final victim
sand87 September 9, 2012 at 10:35 pm
Well i hav been on Aircel,Bsnl And docomo network.I think for Data Bsnl is the best.Aircel is also ok but the worst i found is docomo.Earlier it used to be good but now docomos service is horrible be it data or voice.I think that bsnl is the best if u want 2g data pack.
Arka September 9, 2012 at 10:23 pm
@Srikapardhi, it is very natural issue in my area(KOLKATA circle) for TATA DOCOMO network.their network is hard to connect at day time and at night(6pm-11pm),it is impossible to connect with network,also I tried for several times. I complain for it several times by there complain helpline and by their web site.but,all in vain.
Adi September 9, 2012 at 10:11 pm
@Srikapardhi Thanks for bringing up this issue and specifically on Tata DOCOMO!!!
Tata DOCOMO is trying very hard, day & night to become the worst operator!!!
I am using Tata Docomo services from past 3 years, and now tata docomo is 3 years old in Karnataka. I have seen all sorts of foul plays by docomo in these 3 years…
I agree with @jigar patel on the auto disconnection of the data connection. Here, it disconnects for every 52 minutes. And, as usual CCR don’t have any cause/explanation/solution from their side.
Before, my primary number was Airtel[and the aove mentioned TD number]. Here their network coverage is good. Way back in 2011, when TRAI put on restriction on SMS to 100 per day, Airtel suddenly removed my 150 free SMS/day of plan instead of reducing the free SMS and said they dont have that plan. Also, they started deducting 30/- for downloading some wall paper/games. The deduction happened during early morning around 4am!!! Also there was some activation of caller tunes. These cheating continued in Airtel and it forced me to move out of their network. On January 2012 ported to Tata DOCOMO. Now, I have 2 TD connections.
The network coverage and QoS of Tata DOCOMO is always poor. From past 18 months there is no improvement in their network. Their overall quality in their network coverage, customer care, voice and data services have deteriorated exponentially.
With, all the known problems and plays with providers, started using TD and their 3G service from January.
Data Service:
Recently, the problem with their Data Connection started similar to this post. It was happening like this: suddenly data connection is getting disconnected and it never connected back immediately or within the next five minutes. I have many times waited from 30min to 3 hours for the data connection to get back in my phone!!! Since this was a complete network issue, restart/data enable-disable have rarely worked.
When I contacted CCR, got to know about their “dumb” solutions and services.
One of the CCR said “there is no option for them to take a complaint on data services!!!”
Other person said “there is nothing like data connection, there is only internet”!!! and he also confirmed that he is right about his above statement as he is working with TD from past 2 years!!!
CCR was telling that I have used some amount of data in some time of the day, so there is no problem from their side as I was able to use some data.
Somehow, I managed to give a complaint on this and got docked number with expected resolution data. They closed the complaint on the resolution date and told me everything is fine. Again one more complaint and closed. And my third complaint is still open which I have given on “2012-08-31″.
From past one week, data connection “was” stable and again from today the same problem is back again!!!
Network Coverage and Quality:
As expected, indoor coverage of TD is very poor and I have given complaint on the signal fluctuation issue on 7th July. They agreed there is cell site problem in my area and it will be rectified in three months and they have planned a new cell site.
Later, there was lot of problem like voice break/call drop and again gave the same complaint on 17th August and for my surprise they have the same resolution of three months as above. I was expecting atleast 2 months with respect to my previous complaint!!!
So, the process is – give the complaint and get docket number and resolution date. Your complaint will be closed on the resolution date without any resolution.
Customer Care:
I don’t know whether this is same with all operators. I have tried with both of my TD numbers and BSNL, in a day you can speak to customer care only once. For any reason if your call disconnects or CCR end the call, then you have to wait till 12am to reach CCR again.
In TD website, in Customer Care section,
“Hop, jump and skip all the levels, and reach our customer care directly. Just Dial 121 and Press 9 to talk to our customer care executive. Customers doing per month usage of Rs.30 and above with us can avail this option.”
My usage is always more than Rs.30, but even today I was never able to reach CCR by the above procedure.
It is evident that CCR are very dumb and they don’t have any technical knowledge. Till date they were never be able to understand the problem in one single conversation even explaining them like a child.
Acceptance/Acknowledgments:
No operator will accept their network outage and inform their customers.
Last Friday, 8th evening there was outage in Tata DOCOMO. That evening, sending a local SMS cost me Rs.19.6!!! CCR accepted the outage only on my second call to them . Even their chat support was also not available. It credited back later after 3 hours. How long will it take them to announce their outage in social media – twitter/FB?
What we use daily – Voice call, SMS and data. Thats it. We struggle for these daily even after paying them in advance, many tax,.etc…
Well, that’s a long story….
Animesh September 9, 2012 at 9:51 pm
Experiencing the same issues with my Vodafone connection @ Maharashtra (customer care has pathetically been unable to resolve my problem)need to port out to some other reliable network
Srikapardhi September 9, 2012 at 9:36 pm
@Saurabh
Yes , I am feeling bad with Airtel too.Thanks for MNP we can switch to other operators
4GB for 159 is damn cheap 3G. Enjoy idea 3G 
Saurabh September 9, 2012 at 9:23 pm
@Sri,
I know about it that. But thanks for your comment as it will help others. Mobile computing has been one of my area of interest from long time. So I’m familiar with this techs being used like Digital Handshake or Handoffs (soft/hard).
Btw one thing is for sure that situation is worst at many places and companies don’t tend to maintain it from time to time. They keep it as it is.
As far as Airtel speed is concerned, I wasn’t telling that it’s capped on 2G network. The thing is we never ever got more than 8KB/s on Airtel. It is 4-8 since 2005 and network is too bad. Company is not interested in upgrading those 75 percent towers which are still GPRS and not even EDGE though it takes a simple software upgrade. Out of 3 cell sites at my place, 2 are GPRS only and 1 is EDGE and near the EDGE one also speed never crosses 8KB even in morning at 5:30AM.
But as Airtel using Idea 3G network and Airtel caps speed to 80Kbps for 2G users on 3G network everywhere (even in those circles where they have their own network), it’s worst than others as operators like Idea, Reliance caps at 128Kbps. So, users here can get atleast 10KBps constant which isn’t possible with Airtel’s own network. If ICRA stops, I don’t think any data customer will stay with Airtel in Haryana as their 2G is worst and 3G will go with ICRA being stop. It’s only Idea that is saving Airtel as of now.
Beside this, from next month onwards I will keep my Idea number as primary for data and voice usage as Idea giving 128Kbps i.e 16KB constant on 2G packs with 3G network and signal is too strong in our area. Rs.159-4GB is enough and service quality remains same with ping for single link at 80ms. Even if you are not active on 3G speed remains 128Kbps on EDGE but ping increases to 180-220ms.
I hope Idea keep allowing it’s 2G users to access 3G network as it’s the only operator with 3G here in my town and don’t go Tata Docomo’s way who has stopped access for 2G users. Vodafone also don’t allow it.
It’s true that Idea is little costly (yet affordable) but it’s also true that no one can beat Idea in terms of QoS in Haryana and all credit goes to Escorts Telecom or Escotel whom Idea overtake. They maintained network well and Idea continuing it. Idea provide 3G on single cell site in August last year here in our town and I was lucky to have it on my nearby site, now all the 8 cell sites within 6Km radius are 3G enabled. Smallest of the village nearby our town has Idea 3G while others have no presence within 36-50 Kms radius of my town. BSNL, Tata, Vodafone have 3G at district level and no town being covered.
Idea has kept their promise of covering towns and nearby villages atleast in Haryana. Can’t say about other circles.
Srikapardhi September 9, 2012 at 9:14 pm
@ Surajit Sadhukhan
BSNL is reliable and affordable as far as i use.Only the thing is once you consumed your DATA with in the validity period it becomes difficult again to activate the same pack as the system refuses to activate it because you are already active on the same pack. I faced the problem once.
Rohan Singh September 9, 2012 at 9:13 pm
Go for Aircel 3G its best then you can consider BSNL if u are getting 3G network
Srikapardhi September 9, 2012 at 9:10 pm
@ what
Haha thats pretty funny my dear
I already said “So i immediately took my phone with Tata Docomo sim ” which means this is another piece.
Thanks for the comment anyways
Surajit Sadhukhan September 9, 2012 at 9:01 pm
This is not only your samsung galaxy’s problem but also all of handset problem which is connected in Tata Docomo Network , many time i recharged 3 days pack in Tata Docomo their Gprs / edge connection s not available and CCR can’t solve my problem . I think this probem is the operators of tata docomo, virgin, uninor…………………………..Any body can suggest me which operator data plan is chepest and speed is fast in kolkata telecom circle
Sudhakar September 9, 2012 at 8:49 pm
Guru :
Well said. The same is the case in Tamilnadu also.
Sudhakar September 9, 2012 at 8:48 pm
To Sanjay Jain :
This works for Reliance GSM Tamilnadu.
Type MYVAS and send it to 55333 to get the list of VAS on your mobile (except caller tunes). It is toll free when in home network. Try and see.
what September 9, 2012 at 8:44 pm
From the pictures, it’s also clear that you dont have a Galaxy.
guru September 9, 2012 at 8:44 pm
TATA DOCOMO is not the operator u should be using for gprs!
atleast in karnataka
it does not connect at all if it does the data send recieve will stop when u switch to one cellsite to another it happens when im travelling!
tatadocomo not advised for phones wich need permanent internet connectivity ie smartphones
Sudhakar September 9, 2012 at 8:42 pm
In Tamilnadu,
BSNL 2G GPRS gives 20 KB/s to 25 KB/s after disabling the flash plugin and blocking all the ads.
Reliance GSM and Vodafone each give 15 KB/s to 20 KB/s (but Vodafone GPRS is costly).
2G GPRS : Airtel, Aircel, Tata docomo, IDEA are WORST (less than 10 KB/s all the time).
Videocon : Same like Reliance GSM but has some unknown problem (since August 2012) in activating STVs. May be going to shutdown. So no comments on this.
3G (on mobile) : BSNL, Aircel, Airtel are OK. But IDEA (using Vodafone network) is slow.
Sanjay Jain September 9, 2012 at 8:42 pm
I have same problem with Reliance GSM phone, whenever I recharge a sum of Rs.30/- have been deducted by reliance for one service or other without my consent or knowledge. If I complaint to customer service then they refund the amount after two or three days after giving me complaint number. This have happened with me four to five times in a two month period. As a result I am now keeping a balance in my account less than Rs.30/-. This is not my case the same problem are being faced by my friends who have reliance GSM
Anand September 9, 2012 at 8:34 pm
This happens many times. when speaking to operators, they only send setting and ask to keep on trying.
This usually happens on Sunday. I know few of people who work over this, they say, its technical issues, which may create this problem to particular zone, certain BST’s gets affected. When moving to different location it works,
You question is admitted, as who should suffer, why client should suffer for that particular period of time, when it may be required most.
For me, I have three operators data plan, so requirement is fulfilled.
akhilesh September 9, 2012 at 8:25 pm
its depend on aria in my case Airtel 2G is 80/80kbps but 3G is real 900kB/s =7.2Mbps
vodafone changed all Urban Aria Network Setting G to E with 130 to 236kbps
& 3G network 2mbps(in roming aria) to 8Mbps own aria
Ashish September 9, 2012 at 8:23 pm
Yes , I have MTNL3G Service of this Company is so bad,I think in India Victim is
Consumer
Nirakar Panda September 9, 2012 at 8:21 pm
A very nice and valid point raised.
Ultimately the user or the customer is the looser. I would like to share am incident happened to me very recently. Just by trying a missed call from a reliance cdma to reliance gsm number My account has been deducted rs.94.40 for a duration of 7800seconds or 2hours duration, which is itself a question. Even after 17reminders and 28days and several posts at consumer protection website and facebook postings nobody is willing to check their system to findout the problem. Finally I could get back the money by making them aware that I made two calls successfully from the call forwarde number during that period, which they have not even checked at their end even adver 28days. In the next morning again my balance of 30 has been deducted for some mobile radio service which I have never asked at all, but upon taking the matter seriously with the customer care they refunded immediately. If this happen with me then just think about millions of customers of whom most of are not techsavy how much money is going to these telecom companies.
So, I also strongly belive that a good system of customer complaint management must be adopted by trai if it really interested to protect the customer.
srikapardhi September 9, 2012 at 8:01 pm
@ Joy
Exactly.
srikapardhi September 9, 2012 at 7:53 pm
@ Saurabh
Yes,I agree with you.Seems Airtel is capping it’s EDGE speeds.
I get a constant highest speed at every time of the day as 6-8KB/s
srikapardhi September 9, 2012 at 7:51 pm
@ Saurabh
Thanks @Saurabh,
That’s a very informative comment.
Yes, i’m aware that these technical glitches are cell site,BTS independent and not the entire Network.
I have gone through your comment and i just wanted to add some more information to it.
Our Mobile reception (Tx & Rx) circuit always tries to get connected to the nearest and strongest Network available and this process is carried with the help of BTS through a technique called “Digital Handshake”.
As a part of this process when our mobile comes across two equally incomparable signals it keeps on switching between these two signals available which ever is best as possible in the current possible situation and hence we get connected to different cell sites at different places and hence the speed and quality depends on the connected site.
This is a real time process and this happens when the triangulation method is not possible while installing a BTS depending upon the geographical situations.
Voice & Data have each independent and different connectivity cables in a BTS.When Data connectivity faces any bandwidth issues or any technical problems this happens sometimes. A dedicated Data connection to each BTS gives excellent o/p though some times depends upon the traffic conditions.This also sometimes happens if sectors in a single BTS face any issue.
After all this has nothing to do with regular usage of a General/common User- Being considerate is another issue,But these Telecos are very strict in each and every paise they charge from us and why should be compromise with the service?
Their Hardware Team should keep up with the prevailing technical problems and keep on solving them time to time, after all it is for that reason we are paying Service Tax.
And if you say Poor Network, There is another version and post may be coming in future soon to discuss for us.Keep watching this space.
Hope this will be useful.
Wanderer September 9, 2012 at 7:48 pm
@Saurabh
I was specifically talking about Hyderabad.
Tell you guys interesting thing. The operators which are running on 1800 in a particular circle generally do not have good network. In Haryana I checked Airtel operated at 1800 Mhz freq hence the issue with network.And Punjab Airtel operates at 900 Mhz hence the network quality must be better.In Ap again Airtel is 900MHz hence better quality. It applies to 2G network
Thanks.
en.wikipedia.org/wiki/Mobile_Network_Code
Saurabh September 9, 2012 at 7:32 pm
@Wanderer, 200 Kilo Bits Per Second = 25 Kilo Bytes Per Second. I’m also not a primary Airtel users though have SIM for testing purposes. Whenever I activate any pack on Airtel, keep my phone/dongle to UMTS mode so that it switches to Idea 3G network or I manually selects it as Airtel has ICRA for 3G in Haryana. Airtel’s network is too bad not only in my area but almost everywhere in Haryana. 2G speed is 4-8KB only. By switching to Idea one can get atleast 10KB on consistent basis.
But I would say that Airtel har the strongest network in Punjab (can’t say everywhere in Punjab) as when I use 2G in Chandigarh, speed is always 28-35KB without fluctuations constant. Similarlly they can have good network and data speed at other places like Hyd or any other.
Saurabh September 9, 2012 at 7:12 pm
@Sri,
I’ve also been through all these circumstances and want to let you know some things. Yesterday, I was using Internet on Aircel in morning and it was working fine but after 11AM it went down i.e it was connecting but 768B data received. Until 2PM, it didn’t worked. So I tried all my methods like restarting phone, inserting it in another phone, dongle but to no avail. Even switching network to Docomo didn’t get the thing done.
We have around 3 Aircel towers within 3Kms area. So I decided to went to another area, where we receive reception from other cell site and to my suprise Internet works. I came back to mine place but it was just like before i.e only 768 bytes of data before timeout. Then I moved to the area of third cell site and it worked there. But after 3.30PM it started working on both Aircel and via selecting Tata Docomo.
Sometimes this problem happen with specific cell sites. This has happened in past with me numerous times. Once when I was on Airtel i.e it being my primary number, I stopped getting EDGE/GPRS signal but I was able to get it in another area with different cell site. I complained Airtel and it took them 7 days to get the things done. Data services completely stopped due to am error with equipment in their cell site.
Now one more thing, I sometimes use Internet on Vodafone. In my home phone receive signal from two different cell sites and it switches network when I move from one room to another. While using Internet with **091 cell site I get 8-10KB speed and it’s not continuous. But when I move to my room, phone or data card receives signal from **273 cell site and average speed is 30KB/s.
I thought maybe **091 cell site is at a larger distance i.e why speed fluctuates. So, I decided to go to the area where it 091 has been erected but using at a 50 meters distance with RSSI at -61dBm, there was no speed difference. Same is with Reliance GSM. The cell site which provides coverage in my area gives 25-28KBps speed but my friend who lives in other area always complain of not getting more than 4KB speed. When I went to his home, I found different cell site number. When he came to my home he got the speed.
So, it’s cell sites that creates problems for users and not the backhaul network.
Amit Kumar September 9, 2012 at 7:05 pm
Joy September 9, 2012 at 6:38 pm
Srikapardhi,
I believe victim is the consumer in all cases. Bcoz the consumer is the one who’s paying for the services. I am using Airtel, probably the best preferred network by all of us for last 7 years . I have been gone through similar situations many times. Latest Issue is Every Afternoon 1 message come to my number saying that thank you for downloading Bollywood Tunes, 1 rupee gets deducted. I use “Stop My Service”, it replies “No service is activated on ur number”. i have called CC guys but they have no clue what’s happpening?
So I think there should be a Central Monitoring Panel with people from TRAI & DOT. These guys should monitor the servers of all operators & have a system so that common people can approach to them. Only by then these operators will learn.
sreenivasa reddy September 9, 2012 at 6:20 pm
In any field the final victim is the user.
Asit Paul September 9, 2012 at 6:07 pm
Same problem here since long time. We cant connect to Aircel Gprs but We get good speed using Vodafone Gprs.
Complained many times, they also visited the area. But no improvement.
So, took a leave from Aircel using mnp and now using Vodafone Gprs.
Rajesh September 9, 2012 at 6:05 pm
Tata Docomo hi Kyu , All operator having the same issue. I will give one example i was using Airtel 3G in chennai circle. I used 252 1 GB free data usage, so speed was good, next month i recarged 2 gb 450 plan. Speed reduced 60 kbps. i called customer care, i complained. i bought one more new connection Aircel i recharged 198 1 GB data usage free after that 128 kbps speed. After usage again i recharged 128 500 mb high spped data usage but still i am getting below 128 kbps fair usage, Vodafone they are great i dont have word for them, i bought data card 3100 rs, they told u will get 150 to 180 kbpc minimum speed but i was getting 14 kbps. I am not talking about others.It is my real experiance.Now i am planing to in consumer form
Vivek September 9, 2012 at 6:00 pm
Same is the case in my area….edge is down many hours of day n 3g coverage is poor.
jigar patel September 9, 2012 at 5:38 pm
I have proof..Internet is auto disconnect in 59:59 (m:s)and 1:59:59(h:m:s) its depend on pack activated in TATA DOCOMO..
For Gujarat,On 15 RS.pack of 3 days in which we get 500mb 2G data it auto disconnect 1:59:59(h:m:s) & in 30 days pack of 95 Rs in which 4Gb 2G DATA it auto disconnect 59:59(h:m:s).
Very worst operator in Gujarat in 2G and also 3G.TATA DOCOMO CAPPED SPEED 128 kbps on 2G network.so in Gujarat many customer portout from Docomo due to very bad service and network.
anubhav11 September 9, 2012 at 5:36 pm
I had a similar kind of problem with vodafone at my place. when i get connected with data services of vodafone then suddenly after 2-3 min there is not a single data transferring going on, tried other web pages but didn’t help,only after reconnecting i was able to connect to a working data connection but then the same prob again and again. this problem is now solved but it took 2 years for vodafone to correct it…..
Wanderer September 9, 2012 at 5:28 pm
How airtel is giving 200 kbps (Hyd) on 2g and none of the operators are able to do it?
I am not a airtel supporter but this is important question.
Wanderer September 9, 2012 at 5:26 pm
Moral of the story is dont go for such operators if a particular service is critical to you. Tariff is not everything Quality and service does matter.
Avtar singh kaint September 9, 2012 at 5:15 pm
worst service in terms of network & data pack is BSNL. best is vodafone. Airtel is too slow data transfer.
Prashoor Chitnis September 9, 2012 at 5:12 pm
I want to share some facts I collected about DOCOMO network..
These people are not worthy of their reputation at all. I ported my airtel sim to their network for 3G services as they are fast enough to beat any other except Reliance n Idea in city. But am surprised by their new strategy..(at that time near february 2012). They stopped giving 3G networks to anyone who is not using 3G data plans..
And if this wasn’t enough, they reduced the 2G network power in our area. I am residing the current place for at least four years and was never troubled by their 2G network earlier. So what else, I complained on their online chat support about network efficiency this very February. They responded after 2 days with their local representative, asking me where are you having network problem. I told him about my neighborhood. After performing some tests, he found that indeed the network was too weak for supporting any 2G services including GPRS.
And you won’t believe it, the 3G network was upright and powerful, I activated a 3G data pack of Rs 90, and tried it. It was genuinely working fairly fast, couldn’t get why is this scenario happening? I asked the local representative about whereby of this problem, and when it will be solved. He replied that it will be solved soon when overall network maintenance is scheduled. Today, on 9/09/2012 I have stopped waiting for their so called “scheduled maintenance”, and have moved on to Idea.
Now what do you get out of this about DOCOMO’s overall network quality.
I would like to know your precious guidance.
Amit Kumar September 9, 2012 at 5:03 pm
Very good thought. It’s the customers who are always at the receiving end and as such the operators should consider extension of benefits of pack if the problem persists for a long time (naturally there has to be some problem in network connectivity ). But the hell of shame is that operators simply refuse to accept that there is some sorts of problem at their end which needs to be rectified. They (specially Vodafone) would ask you to take the SIM out of phone, put it back and restart the phone as mentioned in the article. I’m so fed up of Vodafone service (data) that finally I procured a Reliance SIM y’day who is offering 2 GB of data in compare to Vodafone’s 1 GB. But changing the service provider is not the solution.
Adil September 9, 2012 at 4:58 pm
The main reason its that tata docomo network is not stable pulse the indoor coverage network is worst in case of 3G network in my area and now they have increased the 2g pack price
sajjad September 9, 2012 at 4:49 pm
brother i switch my two numbers of two states. karnataka from docomo to idea n in tn mts to docomo. now in both networks i am not happy. in idea i can’t use data in roaming n tn docomo edge speed is dead slow .now i am using ace duos.
my question is docomo any other network data is best in speed n of course without roaming conditions please suggest me . next big question just like voice balance without any valid days condition why can’t any operater provide sms n data packs both network2g n 3g packs without any valid days so that we can use as much as we need without worrying about validity days?
Prajwal September 9, 2012 at 4:39 pm
Tata Docomo is worst operator in case of Data pack followed by Airtel… They both hav no up/down links many times in a day….