TV Subscribers Face Trouble in Viewing Pay Channels Post Migration to Trai Based Channel Packs

Lately, subscribers of every DTH operator or cable operator are scratching their heads because for most of the population the migration process to the new Trai tariff regime has got them confused about what they need to do. Without proper information and full knowledge of the TV channel selection process, the subscribers are facing troubles. In Kolkata, however, a new matter has surfaced where subscribers are dealing with a whole new problem. Even while the subscribers have chosen their pay channels and finalised their selections, they are not able to view these channels. The report comes from West Bengal, where many people said that until February 1 they were able to access their a-la-carte channels but post the date, they were not able to view them.

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Subscribers Facing Trouble Post Migration

There were also reports which highlighted that in a home with two TVs, both of which were subscribed to the same packs were showing different combination of channels. This issue brought into light the cable operators’ struggle with the migration process to the new Trai tariff regime. However, the only ones who are dealing with the problem are the consumers as even though they are paying for the services promptly, they are facing various issues even after the migration process.

To recall, the date of migration to the new Trai packs was extended from December 28, 2018, to January 31, 2019, seeing the situation with the MSOs, DTH operators and the subscribers alike. Even after the extension, the migration process has paved the way for newer problems in the industry. As per a report by Telegraph India (epaper), only 30% migration could take place in the region by the deadline, and even after the date passed a cable operator had informed its subscribers that only three packs from Zee, Sony and Star were available for subscription. This situation was even beyond explanation for the industry officials.