TRAI Tightens Norms, Now Rs.5000 fine on Telcos for Pesky Calls and SMS

By August 23rd, 2013 AT 11:31 AM

In a bid to curb pesky calls from telemarketers, Indian Telecom regulator TRAI issued new rules include a fine of Rs.5000 for each complaint on a telecom operator if found that the unsolicited commercial call (UCC) or SMS was made by unregistered telemarketers using its network.

TRAI Unwanted Calls

TRAI also said that the basic phone or Wireless / Mobile connections of Banks, Insurance firms and Realty players will be disconnected if rules of unwanted calls (Unsolicited Commercial calls) and SMSes are flouted by them, or on their behalf.

“It is the duty and responsibility of the service provider to ensure that such misuse does not happen in their network,” the Telecom Regulatory Authority of India (Trai) said in a statement.

TRAI is strictly monitoring and enforcing the regulations for protection of customers from Unsolicited Commercial calls and SMSs. TRAI observed that telemarketing activities were encouraged by mobile service operators by providing attractive or low-cost SMS packs and by allowing bulk/multiple connections without following the CAF (customer acquisition form) directives issued by the Department of Telecommunication (DoT.

According to TRAI’s latest  Telecom Commercial Communications Customer Preference (Thirteenth Amendment) Regulations, 2013  “If on verification of a complaint it is found that the UCC has been sent by a subscriber who is not registered as a telemarketer, the service provider shall be liable to pay financial disincentives of Rs.5000 on each complaint.

oldest most voted
Inline Feedbacks
View all comments

Just because telcos have records of calls & SMS makes them easy prey for TRAI ? Who is going to nab the real culprits — Real Estate Developers & DSAs of Banks, Credit Cards and Insurance.


If the operator is creating the nuisance then what to do. In my Aircel mobile i have registered for DND, i am not getting any calls from any marketing people, but i get daily at least 5 to 6 msgs from Aircel. After waiting in queue for long time i was able to speak to cc, i felt like calling bad words. They told to send the sms again. I
any body has any solution

Recent Posts

Amazon Alexa App Will Now Support Hindi on Both iOS and Android

Amazon Alexa is a smart assistant which can make your life a bit easier. You can ask Alexa to do...

OnePlus 8T Launch Rumoured to Happen on October 14

OnePlus 8T launch is reportedly set for October 14, according to a new report surfaced on the web. The launch...

Will Telcos Have to Pay Upfront for 4G Spectrum Sale? DoT to Decide Soon

The next round of 4G spectrum sale should have ideally happened in the month of October 2020. But this won’t...