TRAI to Telcos : Don’t Charge Extra for SMS, Calls on Blackout Days

By September 15th, 2012 AT 1:16 AM

In order to further improve transparency in Mobile services, India’s telecom watchdog Telecom Regulatory Authority of India (TRAI) has today issued directive to all Mobile Service Providers (GSM/CDMA) prescribing additional measures with a view to enhance transparency in the matter of charging on Blackout Days.

TRAI said that Mobile operators should not charge customers on calls or SMSes beyond their existing tariff plans on ‘Blackout Days’ like Ganesh Chaturthi, Diwali, Holi and New Year etc.

The term ‘blackout days’ refers to the days on which the service providers do not allow free or concessional voice calls/ SMS offered by them under any plan/ package. Certain guidelines are already in place as per which the number of Blackout Days shall not exceed five in a calendar year and no alteration in any such date is allowed after the package is subscribed by the consumer.

The additional measures now being mandated include the following:

(i) The charges for calls or SMSs on ‘Blackout’ Days shall not exceed the rate in the tariff plan in which the consumer is enrolled;

(ii) Consumers shall be given intimation prior to start of every Blackout Day and the date/ occasion of the Blackout Day shall also be intimated.

(iii) List of Blackout Days applicable for the calendar year shall be displayed on the website of service providers, before start of every calendar year and shall be published, service area wise, along with the tariff plans of the service provider, every six months.

37
Leave a Reply

avatar
Photo and Image Files
 
 
 
34 Comment threads
3 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
26 Comment authors
gopi kondlepuManishNidhiEsmailprakash Recent comment authors
newest oldest most voted
gopi kondlepu
gopi kondlepu

Please inform to the custemers who suffering with sms barried from TRAI how to unbarried servoce of sms by TRAI

Manish
Manish

I filed RTI against TRAI and asked them about their policy. (Why they are charging extra on Festivals) – I asked them why you are charging extra money only on Hindu Festivals ? – Show me your policy where you have only indicated to charge only on Hindu Festivals. – Why don’t you charge on Muslim Festivals. I also asked them if you are giving excuses for Minority then Christians are very less than Muslims. Nevertheless, you are charged extra money on Christmas and New Year Eve and also on New Year. I also asked them why you are insulting… Read more »

Esmail

Hi Manish, I do understand your concern about Telcos charging higher on black out days, but the days chosen for black out are not governed by TRAI in any way that lies solely with the discretion of the telecom operator and varies from operator to operator and from circle to circle. Trai just permits a total of 5 black out days in a year apart from that it lays out no other guideline, now the telecom operator analyses which days it experiences highest call and text volumes in a particular circle and picks those days for black out to make… Read more »

Nidhi
Nidhi

Very well answered.

Manish
Manish

Hi Esmail, I have many muslim friends in Arab & Gulf countries where Muslims are in majority. They told me on their religion their Telecom companies reduces call prices. If you are talking about majority and minority then can you explain this to me ? You are saying Hindus are in majority so what about christian ? They are less than Muslims but TRAI is charging extra money on Christmas, New Year Eve ? Can you explain to me this as well ? What if TRAI charge extra you on EID. Will you stop calling your relatives on that special… Read more »

Recent Posts

Apple March 25 Event: Netflix-Style Streaming Service and Revamped News Service Expected to Launch

Apple is expected to launch a slew of new products at its Cupertino headquarters in California on Monday, including a...

WhatsApp Forwarding Info, Frequently Forwarded Features Spotted, May Come to iOS Soon

Facebook-owned instant messaging platform WhatsApp is bringing new features almost every other day in order to enhance the overall chatting...

Airtel Online Store: Samsung Galaxy S10+, iPhone XR and More Devices Available Available on EMI Basis

Since last year and after the start of the data tariff war in the telecom industry, Bharti Airtel is trying...