TRAI asks service providers to refund security deposit to subscribers within 60 days of disconnection

TRAI has issued a new directive to service providers requiring them to refund security deposit to customers within 60 days of disconnection of service. Failing to refund within the stipulated time period, the service provider will have to pay an interest at rate of 10 percent per annum to the subscriber.


TRAI, while examining consumer complaints, had observed that some telecom service providers are not refunding security deposit within the prescribed time period of 60 days. They didn’t even pay interests on the amount to the subscriber for the delay.

The standard of quality of service of basic telephone (wireline) and cellular mobile telephone service regulation dated 20-03-2009 specifies a benchmark rate of 100 percent refund of security deposit within 60 days of closure averaged over a period of three months.

TRAI has also asked telecom service providers to submit information on refund of security deposits made during the last 3 years separately for wireless and wireline before the 18th of January, 2016.

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6 Comments on "TRAI asks service providers to refund security deposit to subscribers within 60 days of disconnection"


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January 8, 2016 7:26 pm 7:26 PM

Some good news for customers.

Otherwise telcos are using customers money without paying any interest for more then years.

Idea returned my deposit after 10 years of disconnection of postpaid number. Looter Idea

January 8, 2016 12:29 pm 12:29 PM

Guys Google search Renu Ramchandani TRAI, she had addressed a letter to The Hon’ble Chief Justice Of India for issues regarding Security Deposit and MNP. The TRAI not acted in fair and transparent manner and are hand in gloves with private operator. She has also approached CIC that TRAI should give her the details of security deposit which is not refunded by LOOP MOBILE.

Shafik Shaikh
January 7, 2016 3:26 pm 3:26 PM

I had one postpaid connection of M.T.N.L. Dolphin which was use by my father and he paid Rs.2500 / as a security deposit while avail the STD and Roaming facility but now we had converted into Prepaid but there was no know Deposit available in the account.

When we ask to the receptionist she told that we had adjusted in the bill without our intimation and by the we have no dues pending till now