TRAI to Telecos : Deliver Minimum Download speed to Customers for 80% Usage time

2G…3G…4G… The technology naming conventions goes on. While Operators Marketing teams advertise the speeds of different technologies and come up with different campaigns promoting their respective Network speeds there were lot of Complaints from Customers about the QOS and the actual speeds they receive.

There might be many reasons for the bad speeds be it a fault from Operators end or for reasons from Customers end.

So, TRAI Authority after having discussions with TSP’s and also keeping in view the interests of the Customers has issued Standards of Quality for Wireless Data Services (Amendment) Regulations mandating TSP’s to

  1. Indicate in all Data Plans the minimum download speed available to customers and make sure to deliver the promised speed to customers for not less than 80% of the usage time.
  2. Print on all Wireless Data plan vouchers the minimum download speed available to customers, Publish the same on website and make these details available on all advertisements related to wireless data plans as measured according to the test methodology prescribed for each data plan.
  3. Make the details of minimum download speed  offered at the complaint centres and sales outlets of TSP’s.

TRAI will also publish the results every quarter, the performance of TSP’s as reported by TSP’s against minimum download speeds for each data plan offered .The new regulation will come in force from August 23.

Seems like a sigh of relief for Data centric customers. Dear Readers what do you feel about the New Regulation from TRAI, Do you think you can rest assured of the promised speeds? Do let us know via comments if you are facing any peculiar QOS related Wireless Data problems.

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60 Comments on "TRAI to Telecos : Deliver Minimum Download speed to Customers for 80% Usage time"

 

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Rajan
October 7, 2014 10:11 am 10:11 AM

Dear Sripardhi,

I have recently gone through the websites of all the telecom operators as well as with that of TRAI, however none of them mention anything about minimum download speed.

I think to write to TRAI regarding this. But before doing this I just want to –
1. Has it really been not implemented?
2. Has the date to enforce this is postponed?

Please do let me know.

[…] the quality of services and improve the speed ? Even recently TRAI asked operators to deliver Minimum Download speed to Customers for 80% Usage […]

simon
August 2, 2014 10:21 pm 10:21 PM
finally after so much annoying speed problem hope to be resolve ..now time to real fight among TSPs down to earth ..though it was proposed min 3 Mbps for 3G but 1 with steady connectivity quit appreciated ..8 years connected with different SPs with so much practical knowledge that BSNL is best Among all (yes if works)..since press release by TRAI now in Kolkata specialty Howrah STN speed enhance now avg Speed is 2 MBPS ..won’t believe ?? I verified from different Testers ..like Open signal ..rf signal trackers even many other 3rd party apps ..constant -85 dBm sometime -200… Read more »
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