TRAI makes it mandatory for the Telecos to send hardcopy of postpaid bills to the consumers without any extra charges

TRAI has issued a notice to all the telecom operators saying that it is made mandatory for them to print the postpaid bills and send it to their registered address. The circular also mentions that the Telecos are not supposed to charge extra for the billing services. This move comes after it was brought to the notice of the Authority that some of the service providers were not providing hard copy of the bill to the postpaid subscribers.


This order seems to be an outdated move as the entire world is moving towards a paper less greener environment. On the contrary it is also true that many consumers have been squabbling over non receival of postpaid bills. TRAI has also asked the Telecos to provide the itemised bill for International call free of cost. We hope that in the future TRAI would come up with a more creative move that will resolve the issue and also pave way for a greener environment.


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29 Comments on "TRAI makes it mandatory for the Telecos to send hardcopy of postpaid bills to the consumers without any extra charges"


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October 3, 2014 5:01 pm 5:01 PM

How does it result in saving of trees when I have to print it at my end? For Income tax purposes this is needed so where does any saving of trees come?

October 3, 2014 5:36 pm 5:36 PM

A few us including me need the bills, but many people don’t. The saving comes from a vast majority of people who don’t use the bills sent to them.

October 3, 2014 9:23 am 9:23 AM

I am disagreed. Direction of TRAI to Telecom Operators to send hard copy compulsorily paper bills to customer’s address without extra charge, is not a welcome step. When we are talking about Green Initiative concept “Save Tree, Save Earth”, extant direction of TRAI is very outdated and discouraging move. Customers should opt for E-bill to check and view their bills in this Internet Era since 3G/2G charges are affordable and compatible in all types of Android and Windows Handsets.

October 4, 2014 1:49 pm 1:49 PM

E-bill?? Who will provide data pack for checking e-bills online? It’s better that they send SMS..which is simplest way to communicate

October 2, 2014 10:33 pm 10:33 PM

Guys please read the order correctly. It clearly says hard copy for all customers, but customer can also choose to opt for email bill. If you want to be green please opt for email delivery.

If every company opts for email delivery of bill, then India Post will go out of business. Look like TRAI is up for the rescue of India post.

October 4, 2014 1:45 am 1:45 AM

Yes, email is the better option. When needed, we can take print out of it and all the bills can be saved in our pc or laptop for future reference. Along with saving the tree, it will also save space in your drawer

October 2, 2014 11:13 pm 11:13 PM

To my knowledge (and at least in Metros, which has the max density of subscribers) the bill delivery is by couriers and not by India Post. Not sure of non Metros though.

October 4, 2014 1:39 am 1:39 AM

I Agree with you too.

October 3, 2014 2:40 pm 2:40 PM

India post charges just Rs 4 or 5 for bill delivery. I don’t think any courier service do bill delivery for that cheap.

October 3, 2014 3:14 pm 3:14 PM

It’s not just about cost. Courier firms provide same or next day delivery in less than Rs. 10 per Bill. Using ordinary post telco’s cannot get that feature.
Also courier firms deliver letters on Sundays as well as public holidays which India Post just cannot match.
Maybe for non urban localities, courier is not a cost effective option.

October 3, 2014 3:21 pm 3:21 PM

Yes even for non urban areas especially Idea & Vodafone uses courier service for delivering the bills….
Bsnl,Reliance & Tata uses India Post