Trai To Now Discuss Ringing Duration of Call for Optimised Use of Network Resources

Trai has floated a new consultation paper inviting comments on whether the ringing duration of calls should be changed and made uniform

By September 17th, 2019 AT 12:27 PM
Highlights
  • One telco has reduced the ringing duration of calls to 20 seconds
  • The usual ringing duration for mobile users is 45 to 60 seconds

The Telecom Regulatory Authority of India (Trai) seems to be on a spree of introducing new consultation papers. The sector regulator has issued a lot of consultation papers in the past few months only and in a new development now, Trai has floated another consultation paper which has a unique proposition. As per an ET Telecom report, the topic of the new consultation paper floated by Trai has to do with how long the phone should ring or the maximum permissible ringing time for a call so that the resources like spectrum and other network resources as optimal used. The telecom regulator has now sought the view of the various experts and industry stakeholders on this consultation paper.

Lowering of Ringing Duration Possible

The regulator has also posed the question about whether or not the consumers can be given the choice of customising the ring time for themselves thus taking a step towards better customer service and ho it can be done. Currently, the maximum ringing time is controlled by the network on which the subscriber is on. When the maximum permissible ringing time is achieved, then the network releases the connection forcefully, in case the other person does not pick up the call.

Trai, in its ‘Duration Alert for Called Part’ paper remarked, “The maximum time allowed to answer calls takes on more importance in mobile networks as the alerting phase engages scarce radio spectrum resources.” There is also the fact to consider that mobile users carry their handset wherever they go and hence they are more likely to respond faster as compared to a telephone which is likely to be kept far away in a household.

One Telco Changes Ringing Duration for Calls

Trai also said that ringing the phone for longer periods when the called party is not eager to answer could lead to sub-par optimisation of resources. But, there is also the thought to consider that if the ring time is tweaker to be too low, then it might hinder the customer experience as the called person might not have enough time to answer the call.

A telecom operator has already made a change to its call ringing time, and the company said that it has reduced the ringing time already to 20 seconds. Now, this can have a ripple effect across the industry and might impact the performance of other mobile and landline operators who offer long duration of call ringing. Now there is a case of bringing uniformity into the industry to make sure that no such thing happens. Ring time in mobile networks is usually 45 to 60 seconds, whereas in the case of landlines, it is 60 to 120 seconds. The deadline for comments and counter comments on the new consultation paper have been set as September 30 and October 7, respectively. Trai has also discussed whether or not guidelines will be needed to configure call ring time and to bring uniformity to it.

Arpit spends his day closely following the telecom and tech industry. A music connoisseur and a night owl, he also takes a deep interest in the Indian technology start-up scene and spends rest of his time spilling poetry and stories on paper.

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Rajnish | AgraGirish Gowda | BengaLuruSenthilAniruddha Dhar|Santragachi|West BengalAnand Recent comment authors
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Aniruddha Dhar|Santragachi|West Bengal
Aniruddha Dhar|Santragachi|West Bengal

Hey Chakri, I had complained in Twitter about this nuisance of jio and also tagged telecomtalk about this there. Then how don’t you know about it that jio is doing this? This problem remains unresolved till now even after I had complained it on Twitter tagging @jiocare, @reliancejio, @trai, @dot, @telecomtalk, @geekyranjit. A person named Sagar from reliance jio called me after dot forwarded this to them. He told me they’re checking it with their network team and in the meantime asked me to wait. But after waiting several days it’s not solved and they’re not responding now. Customer service… Read more »

City
Howrah
Operator
Reliance Jio Infocom Limited
DTH
Thop TV
Senthil
Senthil

raise this in pgportal. my issue with stupid jio network got resolved in 5 weeks..from 2 bars , the signal strength became 5 bars and surprisingly the network is so fast now.

Anand
Anand

Please mention jio. In order to remove sweat on their head they want to again give us. Why shitty competition when they cannot bear load. Taking our taxes money rotating and then charging back to us and these ideas. 20 sec for anyone except those who are always inside their phone as it is possible for them. Even working as professional and any job you need to free hand and time required to pickup call; it get disconnected. Irrelevant from disturbed mood; it should be based on data from all telecos. Other part of world does not give this much… Read more »

City
Hyd
Operator
Airtel,Rjio, Idea,Bsnl
DTH
Dishtv, Airtel

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