Telcos Will Erase Aadhaar Data if Customers Submit Alternative KYC: COAI

It has been an interesting week so far as the entire Indian telecom industry has been about the alternate KYC method which is required to be submitted by telcos to UIDAI by October 15. While the telcos have come with a new KYC method, it’s said that 50 crore customers might face difficulties with deactivation of mobile connection. DoT already assured that it would make sure that there won’t be service disruption to the users, now COAI has confirmed that telcos will remove the customers Aadhaar data if they submit any valid alternate document.


“Telecom players had a meeting with the Department of Telecom and they have been clarified that customers willing to get their Aadhaar details deleted from telecom operator database should be allowed to do so against valid identity and address proof,” COAI Director General Rajan S Mathews said.

He said that telecom operators would need some time to verify documents shared by customers, but his connection will continue to work as till the time documents are verified. “Customers will need to call their operators to check about the point of sales or service where they need to go with a request for deletion of Aadhaar records,” Mathews said, as reported by PTI.

The government on Thursday said there is no threat of discontinuation of mobile numbers issued using Aadhaar, following the Supreme Court ruling that barred the use of the national biometric ID by private companies.

Debunking reports that over 50 crore, or half of the mobile SIMs in the country, face deactivation, the Department of Telecommunication and the 12-digit unique identity number-issuing authority UIDAI in a joint statement said, mobile phone users at their choice can seek a change of their Aadhaar-based authentication done in the past with alternate proof of identity without any disconnection of the number.

An alternate form for buying new SIMs through a mobile app that will time capture photograph of the persons along with ID proof such as Aadhaar card, voter ID or passport is in the works. “The Supreme Court in its judgement in Aadhaar case has nowhere directed that the mobile number which has been issued through Aadhaar e-KYC has to be disconnected,” it said.

Terming the report as “completely untrue and imaginary”, the government said there is no reason for panic or fear at all. “People should not believe in such rumours,” it concluded.

Reported By

Leave a Reply

7 Comments on "Telcos Will Erase Aadhaar Data if Customers Submit Alternative KYC: COAI"


Sort by:   newest | oldest
October 19, 2018 2:43 pm 2:43 PM

Aadhaar eKYC is the #1 method for getting a new SIM and it should continue. Fast and Easy. Period.

Rishi Menon
October 19, 2018 6:39 pm 6:39 PM

Yes yes. you can use that method. but please dont force others to use this method.

October 20, 2018 11:16 am 11:16 AM


October 19, 2018 7:13 am 7:13 AM

How can we ensure that these companies will erase the aadhaar data when we give another ID ?

Rishi Menon
October 18, 2018 11:01 pm 11:01 PM

Good to hear but its not going to work. They are not even ready to accept any other ids then how come they are going to eraze details of aadhaar. 2 days back i went along with my brother to get a duplicate sime for him. They said aadhaar is a must for any operation. whats all this??? how will they eraze when they are still asking for adhaar ???