Now File Your Banking Complaints By SMS

Now File Your Banking Complaints By SMSFrom shantytowns to remote villages, mobile phones are being used by masses. Mobile phones have clearly had a revolutionary impact on many lives.

The country’s largest lender State Bank of India has now come up with first of its kind innovative service for its mobile based customer to file complaints via SMS called ‘SMS Unhappy’ on all India basis.

In order to file a complaint, the customer has to send an SMS bearing the text ‘UNHAPPY’ to the number 8008202020.

A customer care executive will then soon call the customer and discuss the issue being faced and the actions to be taken thereof.

Once the corrective action has been taken, the customer’s nod will be taken by the bank branch and then the grievance cell will update their data.

The State Bank of India is the 29th most reputed company in the world according to Forbes. Also SBI is the only bank to get featured in the coveted “top 10 brands of India” list in an annual survey conducted by Brand Finance and The Economic Times in 2010.

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8 Comments on "Now File Your Banking Complaints By SMS"


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May 10, 2012 9:24 am 9:24 AM

SBI Humayun nagar branch (Code No 05322) not refunded the my STDR amount. My mobile No is 08016568196 or 08341227754

March 1, 2012 11:59 am 11:59 AM

the sbi staff response i to worst & not given da proper information…..

March 25, 2011 3:28 pm 3:28 PM

Ankur :
i am an employee of SBI. This project unhappy sms is going on for a long time but still we get very few response from custmoers.. but trust me even if u give responses (complaints) no action will be taken very soon.. its true..

You are not looking a SBI employee.

BTW good service by SBI.
But they must take care of the complains logged by users. otherwise it may become another useless service.