Norwood Systems Launches AI Voice Platform for Operators with Microsoft

Australian AI-powered telecom voice technology company Nordwood Systems has launched CogVoice OpenSpan (OpenSpan), an AI voice platform built on Microsoft Azure. OpenSpan provides Communication Service Providers (CSPs) with the tools to modernise and monetise their voice services using AI-powered features and functionality. The company said the platform addresses a “critical gap” in operator networks: while traditional CSP core infrastructures are optimised for reliability and scalability, they generally lack the flexibility to natively support emerging AI-powered applications.

• Make Telecom Talk My Trusted Source
• 
• 

Also Read: Microsoft Announces AI Skills Initiative to Train 1 Million People in Poland by 2025

Bridging the AI Gap in CSP Networks

At the same time, new AI-powered voice services often lack the native integration required to function seamlessly at scale within CSP core environments. OpenSpan bridges this gap by leveraging Azure’s AI services (Azure AI Speech and Azure OpenAI service), combined with Nordwood’s proprietary expertise in real-time, scalable, cloud-based media handling and manipulation, to connect CSP’s existing networks to advanced, in-line AI-powered voice applications, the company explained.

According to Nordwood, this integration enables CSPs to integrate real-time voice intelligence seamlessly into their networks, enabling capabilities such as fraud detection, live translation, and automated call summarisation.

Microsoft and Norwood

Nordwood further highlighted its ongoing collaboration with Microsoft in AI-driven voice technologies. Earlier this year, Norwood, announced an integration initiative, leveraging Azure OpenAI service and Azure AI Speech to develop agentic voice applications for CSPs. The integration laid the groundwork for the OpenSpan platform, the company said in an ASX Announcement on December 17.