Grameenphone, Bangladesh's largest mobile operator, has signed a Memorandum of Understanding (MoU) with Ericsson to collaborate and drive innovation in Artificial Intelligence (AI) and Automation. The collaboration, announced at Innovate Asia 2024, aims to enhance network efficiency, customer experience, and telecom growth through technology trials, workshops, and pilot projects.
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AI and Automation for Network Efficiency
The partnership will also involve external collaborations with industry players, regulators, and government bodies to support sustainable innovation in Bangladesh's telecom sector, the official release said.
Ericsson said this MoU strengthens the long-standing partnership between Grameenphone and Ericsson, which dates back to 1998, and aligns with Bangladesh’s broader digital transformation objectives.
Grameenphone's Vision for a Tech-Driven Future
Chief Information Officer of Grameenphone, said, "Partnering with Ericsson is a key step towards the telco tech vision of Grameenphone. The technology that we intend to collaborate on will transform and deliver a superior experience for our customers built on our common AI first approach and ambition."
David Hagerbro, Head of Ericsson Malaysia, Sri Lanka and Bangladesh says, "Our award-winning AI and Automation solutions will allow Grameenphone to respond even better to the evolving needs of its customers and meet the increasingly complex demands on the network."
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According to the official release, Ericsson's expertise and technology will help Grameenphone deliver an even better customer experience by evolving the network to maintain its position in the market as the leading telecommunications service provider in Bangladesh.
