BSNL has been reporting straight losses consecutively for four years now. Though, loss for last financial year (2012-13) of Rs. 7884 Cr was lesser than the loss in 2011-12 (Rs. 8851 Cr), it is reported that it would take few more years for BSNL to be profitable again. While BSNL can get bailouts from Government like any ailing PSU, no amount of bailout would help in the longer run. A... Read More
After analyzing IVR services of some leading operators(Airtel, Vodafone), we decided to decode the entire Prepaid self-care services of 3 leading operators Airtel(*121#),Vodafone(*111#) and Idea(*147#). After 52 pain taking hours we came up with this info graphic showing and comparing the entire prepaid self-care services via USSD of these 3 Operators. The main purpose of this info graphic was to show which operator provides all the required info at fingertips... Read More
With new smartphone entering the market every month, choices are plenty. However, it is wise to compare some of the best handsets so that once can shortlist the finest choices available. Lenovo has just launched the Vibe X in the Indian market for a price of Rs 25,999 and it will be going up against the Gionee Elife E6 which is selling for around Rs 20,999. But on the other... Read More
Many (of our readers as well as other telecom minds) are in a shock, when Reliance Jio Infocomm joins hands with Bharti Infratel, the passive infra provider arm of Bharti Airtel which is considered to be the arch-rival of Reliance Industries on telecom landscape. With the alliance in the infrastructure space between Bharti Airtel and Reliance Jio Infocomm it can be considered that Jio can not offer that dirt cheap... Read More
Last time i covered detailed analysis on Airtel Customer Care IVR and now it's time for Vodafone.As already discussed the primary objective of an IVR is to provide information about products and services while navigating across various legs and to comfort users with updated and required information via a toll free number without the need for agent assistance.Lets see what Vodafone has packed in it's IVR system for its users from... Read More
Vodafone IN has launched 5 postpaid plans for Karnataka Circle starting this December 2013 for new and existing customers. These 5 postpaid plans are in price segments of 199(/sec & /min), 299 and 399(/sec & /min) respectively and also come with good monthly benefits. My opinion immediately after analyzing these plans is “These Plans are really created with an intention that a general customer should opt for without a second thought... Read More
The very first step that any Operator can take care of their customers is by providing a good Customer Care IVR as that is the first point of contact with the operator for any clarifications,Information,issues or requests.The primary objective of an IVR is to provide detailed information while navigating across various legs, some complex customer requirements needs agent assistance and some customer requirements also needs agent to take up a request for the... Read More
Some time back I came up with an analysis on Post-pay RTP and RTP FR plans of Idea cellular and those plans are really not a worthy stuff after paying huge price. Let’s see what Vodafone IN has in store for its post-pay users who are frequent travelers or who always be on roaming using the same number. Plan Simplicity: Vodafone IN wants its plans to be simple, affordable, and... Read More
Now a days as soon as we call Bharti Airtel exclusive Post-pay Customer Care and enquire them about plans they just start off saying “Sir/Madam Airtel has launched first of its kind myPlan in India where you can design your own plan and get it activated on your Airtel number. You can also change your plan anytime online or by calling 121.” Me:Enough! What’s first of its kind? It’s a... Read More
Its no more only voice era, though the transformation is still in progress both voice and Data are equally important for a smart phone user. In fact a smartphone is not really smart without an internet connection and hence we value the word DATA. Coming to a real life scenario relying on DATA connection is increasing more and hence our expectations for Data from an operator also increases.But the service... Read More
With immediate effect we can't experience One Nation Plans and hence a Roam Free Mobile Tariff without any special plans/packs activated as the present roaming tariff model is bringing revenues to operators and they also don’t dare to lose it immediately due to incurring costs and call charges.Also if an incoming call becomes free of charge while on national roaming that would adversely impact the health of the national long distance... Read More
Management who are playing with a Brand may change,people who are operating a brand may get replaced.Policies,Tariffs and what not everything inside a brand may change and who knows even the Brand may dissolve, only a few knows whats actually going to happen inside a Brand(Oh dear here i'm talking only about Telecom) but there are someone who without involving in any of the above categories will always be with... Read More
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I am not getting you. Please elaborate.
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