BSNL to increase focus on social media platforms to address complaints

Follow Us

State-run telecom operator BSNL has ordered all its territorial circles to start monitoring social media accounts, along with their own BSNL corporate accounts on Facebook and Twitter, in a move aimed at capturing customer complaints and issues on a regular basis, and to resolve them in a timely manner.

bsnl




The telco has also advised all the circles to ensure that the nodal officers are well-versed with all social media platforms, and are active on these platforms. BSNL is already taking several steps to enhance revenues through investments to strengthen their network and focus on customer care and service delivery to improve revenue generation. The telco aims to become profitable in four years, and has started observing an increase in revenue from services, the Telecom Minister Ravi Shankar Prasad recently said.

BSNL, which operates nationally except Delhi and Mumbai, posted 2.32 percent jump in 2014-15 revenue at Rs 28,645 crore. Its net loss stood at Rs 8,234 crore for 2014-15. However, the company reported an operating profit of Rs 672 crore for 2014-15, driven by a fall in administrative costs and increase in revenue, as compared to an operating loss of Rs 691 crore in 2013-14.

Reported By

Telecom Analyst

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

Recent Comments

TheAndroidFreak :

Off Topic : Apple-designed 5G modem AI Sub -10GHZ 20Gbps A19 pro SOC chip: 7-core CPU?7-core GPU USB 3.2 20Gbps…

OnePlus 13 and Xiaomi 15 to Feature Qualcomm Snapdragon 8…

TheAndroidFreak :

Off Topic : Vivo X200 Pro Battery life.

OnePlus 13 and Xiaomi 15 to Feature Qualcomm Snapdragon 8…

abhijith :

No bsnl now gaining it’s momentum.. according to social media i saw people ported into bsnl feels they are struggling..…

Has BSNL Lost a Golden Opportunity

TheAndroidFreak :

Lava Blaze Duo 5G launched in India 6.67" FHD+ 3D Curved AMOLED 1.58"Secondary AMOLED display Dimensity 7025 64MP + 2MP…

OnePlus 13 and Xiaomi 15 to Feature Qualcomm Snapdragon 8…

Faraz :

They better cover atleast all these cities of those 17 circles, then only announce 5G. Else it will just piss…

BSNL Has Installed 62,201 4G Towers in India: Scindia

Load More
Subscribe
Notify of
12 Comments
newest
oldest most voted
Inline Feedbacks
View all comments