BSNL Launches ‘Customer Delight Month’

By May 2nd, 2011 AT 12:44 PM

In a bid to provide Superior customer care experience and expanding the subscriber base, Bharat Sanchar Nigam Ltd (BSNL) today announced a new initiative dubbed as ‘Customer Delight Month’ in Andhra Pradesh Telecom circle.

According to BSNL during the “Customer Delight Month” company employ will address all Grievances Pertaining to Quality of Service, Transparent Billing, Improve customer satisfaction level and make efforts to motivate and bring customers from other service providers to BSNL via mobile Number Portability (MNP).

Announcing the new initiative, Mr. Rajiv Agarwal, CGMT, BSNL, Andhra Pradesh circle, said “We want to send a message that we care for the customers. To improve the Quality of Service, the focus would be on four aspects, Zero Fault Rate, Total customer care, customer awareness and Review.

Mr Agarwal also said that all Landline faults shall be cleared on the same day while all cable faults and broadband faults will be cleared within 48 hours. Awareness programs during the Month of May will be organized through pamphlets, display posters, flexi-boards and also through media to spread the “WE CARE” message towards the customer.

It is significant to say that by the end of 31st March, BSNL received about 1.34 lakh applications from customers of other mobile operators for moving to their network under Mobile Number Portability (MNP). From last few months BSNL becomes most prefered GSM Network in Andhra Pradesh circle in terms of MNP as earlier we shared on TelecomTalk.

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R.KuppammalharishSteveSurainaSHIVA KUMAR Recent comment authors
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R.Kuppammal
R.Kuppammal

I live in Ashok Nagar. A few days back , an operator called me and asked if I would like to have a call tune. At the spur of the moment I said Yes. Now the tune keeps coming as also some announcement regarding portability.
This is causing a lot of disturbance to all my callers.Now I want to remove that and
I have called up your customer service almost 50 times . but no one lifts the phone and there is no response.
I am fed up and want an early action on this.

harish
harish

i really experienced a worst with BSNL customer care and billing. I have called to BSNL customer care many times and people lift the call and dont talk to u instead chit chat among themselves. And very bad thing is there is no scope to see bill details of not more than last 3 months. and the request for wrong billing will be addressed after 6 months by that time they wont have access to billing and you wont get any consern for your issued i have been over billed for 4 months 4 times to my regular billing and… Read more »

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