Bharti Airtel to Offer AI-Based Customer Support as it Announces an Acquihire Deal With AuthMe

Bharti Airtel today announced an acquihire deal with AuthMe ID Services which is a Bengaluru-based start-up focused on developing Artificial Intelligence-based solutions. With this partnership, Airtel is looking to serve its customers with innovative digital products based on AI. Airtel stated that the core team of AuthMe would join Airtel and be a part of Airtel X Labs in Bengaluru. Airtel has set up Airtel X Labs with the aim of driving cutting-edge innovation in the areas of AI, IoT, AR and VR and is building a world-class team for the facility.

• Make Telecom Talk My Trusted Source
• 
• 

Bharti Airtel to Offer AI-Based Customer Service Solutions

Airtel has acquired the intellectual proprietary rights for two flagship solutions developed by AuthMe- Callup AI and Fintech OCR. Diving into both the solutions, Callup AI has created a chat and voice assistant that uses AI to quickly and effectively resolve customer queries over email, chat and phone calls.

Callup AI features include voice integration, unsupervised learning and the application is built for vernacular languages with zero integration time. According to the available information, the solution is used by ten companies across three countries in banking, finance, payments and housing domains.

Moving onto the Fintech OCR, it’s an end-to-end Optical Character Recognition (OCR) pipeline built for financial documents. The application is designed for processing KYC docs, bank/credit card/loan statements, mark sheets, and can be customised to process known formats of other documents. It can pick up any language with standard fonts.

Bharti Airtel Betting Big on Artificial Intelligence