Apple Apologises to Users Encountering Issues With Keyboards on MacBooks

This is not the first time Apple faced such backlash from users as the company earlier fixed MacBook keyboard issues for free

By March 28th, 2019 AT 2:49 PM
Highlights
  • Even new models of MacBooks and MacBook Pros plagued with keyboard issues
  • Apple says only a small number of users are affected

Apple has apologised to users who are still encountering issues with the third-party butterfly keyboards on MacBooks and MacBook Pros even after the company introduced a fresh batch of laptops last year with redesigned keyboards. The butterfly keyboards have troubled users with unexpected repetition of letters while typing, unresponsive keys and sticky keys and with letters not appearing.

“We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry,” MacRumors quoted an Apple spokesperson as saying on Wednesday.

The iPhone-maker designed and incorporated the mechanism in new MacBooks and MacPro keyboards to distribute the pressure on a single key evenly, thus increasing the precision in typing.

While the iPhone-maker initiated a service programme offering free repairs of affected 2015-17 MacBook and 2016-17 MacBook Pro models with first- and second-generation butterfly keyboards, the latest 2018 MacBook Pro and 2018 MacBook Air models with third-generation butterfly keyboards do not qualify at this time, the report added.

The company did not disclose any rectification plans or programmes for the faulted devices.

Read more on:

guest
0 Comments
Inline Feedbacks
View all comments

Recent Posts

OnePlus 8 and OnePlus 8 Pro Get OxygenOS 11, New UI, Updated Zen Mode and More

OnePlus has started rolling out the OxygenOS 11 update for its OnePlus 8 series namely the OnePlus 8 and OnePlus...

Bharti Airtel Enables Users to Add Family Members for Quick Recharge

Bharti Airtel, one of the leading telecom operators of India is now letting users add family members in their Airtel...

Telecom Operators Likely to Make Quick Call for Tariff Hikes

ICRA, a credit rating agency on Thursday said that the hike in the telecom tariff is “on the cards” as...