Apple Apologises to Users Encountering Issues With Keyboards on MacBooks

This is not the first time Apple faced such backlash from users as the company earlier fixed MacBook keyboard issues for free

By March 28th, 2019 AT 2:49 PM
Highlights
  • Even new models of MacBooks and MacBook Pros plagued with keyboard issues
  • Apple says only a small number of users are affected

Apple has apologised to users who are still encountering issues with the third-party butterfly keyboards on MacBooks and MacBook Pros even after the company introduced a fresh batch of laptops last year with redesigned keyboards. The butterfly keyboards have troubled users with unexpected repetition of letters while typing, unresponsive keys and sticky keys and with letters not appearing.

“We are aware that a small number of users are having issues with their third-generation butterfly keyboard and for that we are sorry,” MacRumors quoted an Apple spokesperson as saying on Wednesday.

The iPhone-maker designed and incorporated the mechanism in new MacBooks and MacPro keyboards to distribute the pressure on a single key evenly, thus increasing the precision in typing.

While the iPhone-maker initiated a service programme offering free repairs of affected 2015-17 MacBook and 2016-17 MacBook Pro models with first- and second-generation butterfly keyboards, the latest 2018 MacBook Pro and 2018 MacBook Air models with third-generation butterfly keyboards do not qualify at this time, the report added.

The company did not disclose any rectification plans or programmes for the faulted devices.

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