Airtel to offer unified online experience to customers

By April 25th, 2016 AT 3:30 PM

Airtel is embarking on a redesign of its online recharge and payments interface, with the objective of delivering an improved and consistent customer experience.

airtel-new-logo-hori

Currently, Airtel customers can make online recharges for their pre-paid mobile and DTH accounts through a host of mobile wallets/digital platforms. This has resulted in a fragmented customer experience and also an increase in customer complaints relating to online recharges.

Going forward, Airtel will integrate all mobile wallets on its website and other digital platforms like MyAirtel app, and customers will have these wallets as payment options along with other modes such as credit card, debit card and net banking.

Customers will be able to recharge their pre-paid mobile, DTH accounts and pay post-paid, broadband bills through a unified online interface on the Airtel website and MyAirtel app with the convenience of making payments via the mode of their choice.

Ajai Puri, Director – Market Operations, Bharti Airtel (India & South Asia), said “At Airtel, the customer is at the core of everything we do. Based on customer feedback and in order to deliver a more consistent digital experience, we have decided to refresh our online recharge interface and bring all payment platforms under a single umbrella.”

Airtel has been investing ahead of the curve to consistently improve experience at customer touch points – both physical and online. The Company has revamped and rolled out Company Owned Company Operated Airtel stores across the country as a one stop shop for all customer requirements. Till date close to 550 COCO stores in multiple formats have been opened across the country. These COCO stores are supplemented by over 2400 franchisee retail stores across India.

Passionately following the Indian #Telecom Industry for over a decade from Business, Consumer and a Technical perspective. My primary focus area is Consumer & Digital Experience.

11
Leave a Reply

avatar
Photo and Image Files
 
 
 
3 Comment threads
8 Thread replies
0 Followers
 
Most reacted comment
Hottest comment thread
9 Comment authors
RaviSantanu Sarkartri_visRdxiixDUANE Recent comment authors
newest oldest most voted
suman
suman

dial *121*8# for airtel user—–try it for 1 hour internet cyber pack

Ravi
Ravi

how to activate it after dialing *121*8# there is no option for activate.

Atheist
Atheist

Unified looting

Recent Posts

Reliance Jio 42nd Annual General Meeting 2019 Date Revealed, Here is What You Should Expect

Since 2016, Reliance Jio has become a phenomenon in the country not only because of its services which it has...

BSNL Reduces Grace Period for Balance Lapse to 7 Days Down from Previous 15 Days

The state-led telecom operator, Bharat Sanchar Nigam Limited has been making many consumer-centric moves since the past few months to...

Trai Issues Consultation Paper on KYC of Set-top Boxes to Stop Smuggling of Equipment

The Telecom Regulatory Authority of India (Trai) in a regulatory step towards the DTH industry in India has issued a...