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Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Stephen Rose
CEO Render Networks
Bharti Airtel, a leading telecom operator in India, along with the India Post Payments Bank (IPPB), announced the launch of WhatsApp Banking services for customers across India. This would enable users across the length and breadth of the nation to be able to leverage WhatsApp for online banking. WhatsApp has several hundred million users in India, and banking with WhatsApp would become a very convenient thing for Indian users. Already, WhatsApp is being leveraged by many large businesses to offer services and products to customers directly in India.
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In the release, Airtel said that the WhatsApp messaging solution would be delivered to the customers through Airtel IQ – a cloud communications platform as a service that enables brands to engage with their customers across SMS, voice, and WhatsApp channels. For the unaware, Airtel is the first company in the world to serve as a business service provider (BSP) for WhatsApp.
Read More – Airtel Payments Bank is on WhatsApp, What You Should Know
IPBB customers will now be able to bank easily on WhatsApp. Several important banking services that users may require to engage with daily would now be available on WhatsApp for IPPB customers. Services such as doorstep service requests, locating the nearest post office, and more would be available for IPPB customers on WhatsApp.
What’s also great about this service is that it supports interaction in multiple languages. This would add convenience for users who are doing online banking from the rural parts of the country.
