Customer Speaks: User Experience from MTS, Really A Step AheadFrom last couple of days we all became as spectators to experience a unusual change in Indian telecom industry.

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Someone hiked their tariffs whereas someone stops its free bundled service like to be paid. Whose to blame! New operators also dared to hiked tariff inspite of poor market share.

In this scenario only one thing seems to e precious that is nothing but customer experience. TRAI already stated that they received maximum no of complaints from biggies like Airtel,Tata ,Reliance & others. Many of ours are tried with tariff hike, poor customer experience, unauthorized vas activation etc. etc.

In case of CDMA segment, players centered their concentration to Data Card business. High end CDMA handset market is lacking because of non availability of OMH RUIM and useless standalone 1X/EVDO plan. And Even 1X/EVDO activation on your existing OMH RUIM may give you terrible experience.

Each one of us may have some kind of problems in the services we are being provided. But sometimes things may not be in your hand today we are going to share a MTS user’s experience,One of our beloved reader, Avishek Ghosh from Midnapur,West Bengal had recently bought a Samsung Galaxy Pop(Model No.SCH i559) CDMA OMH Android handset which is well defined for 1X and EVDO accessing. After that he faced some technical problem regarding 1X/EVDO accessing on is handset and finally got his solution.

Here we are mentioning what exactly he narrates:

I am Avishek Ghosh from West Bengal .My MTS No. is 915355xxxx. Currently I am using Samsung Galaxy Pop CDMA OMH android handset with my existing MTS CDMA connection. At first I was facing problem to transfer my number to OMH RUIM due to unavailability of blank OMH RUIM cards for 9153XXXXXX series from MTS.