Trai Tightens Cable TV Repair Rules, No Payment for Operators 72 Hours After Complaint Filing

The Telecom Regulatory Authority of India (Trai) introduced the new tariff regime which changed a lot of things about the pricing of channels, channel packs, and the way of operation for cable and DTH operators. However, in its run-up to the tariff implementation deadline of March 31, the regulator is ensuring that it is addressing the various grievances that the subscribers are facing whether it is related to late activation of channels, missing channels, faulty connection and customer service and more. Trai has also been active on Twitter for the same reason and is leaving no stone unturned in tightening the noose around the companies who slack on these new directions.

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Trai Rule on Faulty TV Connection

The industry regulator tweeted saying that in case any customer faces the issue of faulty connection then there is a provision of a call centre where the subscribers will be able to register their complaint and log in their grievance. Further, in the Tweet, Trai said that in case after making a claim there is no action from the respective cable operator or DTH provider then the subscribers won’t have to pay after 72 hours. It is worth noting that many subscribers who switch to a set-top box or migrate their services to another operator might face such faulty connections and the set-up of such an accountable system tightens the noose around the DTH providers and cable operators who will now put more emphasis on customer service.