BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers

Good news for BSNL Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, India’s Natioanl Telecom Backbone Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of new Online Complaint Portal for its Mobile, Broadband and Landline customers which has made the process much simpler now for any complain related issue.

BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has been introduced right from the Corporate Office to Telecom circles /SSA levels. The operator claims that now Circle Level and Corporate Level team will monitor all the complaints to resolve the issue within a specific time-frame.

How to use BSNL Online Complaint Portal / Public Grievances (PG) System :

1. First you need to Book you complains at BSNL have Toll Free Number
198, 1500, 1501, 1503 which can be accessed from any BSNL phone toll free.

2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials are not resolving the problem then there is way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Website

BSNL Subscriber can register the Online complains on website : http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp select Telecom Circle or State, Fill Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention Grievance in Brief and submit it. You will get One ID, Note it for future reference.

This Article Was Written By: Sanjay Bafna

Sanjay Bafna - National Editor (Telecom and Mobile Phone)

Sanjay Bafna is an entrepreneur and National Editor at TelecomTALK covering Mobile Operators, 3G, Broadband, 4G, LTE, Telecom Policies & Regulations and Mobile Phones. He is well known Telecom and Mobile Analyst, Love Tea and Chocolates.

{ 246 comments… add one }

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  • Krishna April 17, 2014 4:47 pm, 4:47 PM

    Dear friends if u need new bsnl connection just go to bsnl exchange to book ur connection. Don’t book online

    Its worthless and their online agent’s take long time to give new connection

    Especially RD agencies,five roads in salem region…they are totally waste

    Bsnl exchange office is customer friendly

    Pls

    Reply
  • Narinder Trivedi April 15, 2014 4:24 pm, 4:24 PM

    mera connection WIMAX last 20-25 days se bnd pda hai. office me jao to bolte hai ki khrab chal rha hai. solution ke liye bole to bolte hain apne ap ho jayega ap wait kr lo ya fir koi or net airtel, reliance etc use kr lo. sabse bekar service hai.
    I suggest BSNL Department…. Close the this BSNL deppt. and decrease the Indian Central Govt. expenses.
    vese to central se le kr sabi ek jese hain.

    Reply
  • Hari Anand April 15, 2014 4:03 pm, 4:03 PM

    behad nikmma department (BND) sab chotte hai aur beth ke khate hai aur customer ki kabhi nahi sunte hai or sarkari nokeri kerna wala free ki roti khate hai cheya notice bhejo
    cheya kuch kero dosto kbi bi BSNL ka bhoressa nahi kerna kyuki ye kamchoor department hai admi ki chappla ghis jatti hi idhar se udhar tehalata rehata hai phir bhi semesya ka semadhan nahi hota hai.
    Cause : pehale dheko self care ki user id nahi bena pa rehe hai pichela 2 year se department ka chakker kaat reha hu likhkar bhi application de phir be koi sunvai nahi hui hamara aksar net sahi se nahi chelta bar bar complain ki phir be koi response nahi aya jab mene notice bheja to mera connection sahi kerna aye or 15 den bad net connection kat diya.
    DATA ka kuch nahi peta keha gya ab jo yeah kehe rehe hai wo mano verna ********************
    complain leka joi to chakker legata reho phone sekoi complain dur nahi hoti customer care ka koi phone no. hi nahi hai local customer care me sab paan khane me bussy hote hai …………HDO ko NOTICE bejo ya GM ko koi notice ka jabab nahi ayaga aur app perashan hote rehe…………..-*******************
    JAI HO SARKARI VIBHAG BSNL URF BND (BEHAD NIKENA DIPARTMENT)

    Reply
  • rajinder April 14, 2014 9:03 pm, 9:03 PM

    This is disgusting I have tried many times to contact to u to many of ur toll free number I dont knkw why dont u listen our complains ur internet connection is not upto the mark not even satisfactory … I jsut request that plz listen to our conplains and take action … plz … if not then I have to change my internet connection … becoz they give more facilities

    Reply
  • Gajini April 14, 2014 9:23 am, 9:23 AM

    I gajini. Have been porting from aircel to bsnl few day back but now am not satisfaction bsnl as a consumer’s Becose here very pure siglal and if I complaint to customer care not response our call and I went to head office and said about my mobile videos alert do deactivated but again again they’re. Active and get money from my mobile accounts . So I don’t know how to do deactivate video

    Reply
  • vasudevan April 12, 2014 11:44 pm, 11:44 PM

    i was recharged gprs pack rs96 12-4-14.1:26am my online. balance reduced. but not activate gprs plan for my mobile. since till date.

    Reply
  • Shunyabasi Nayak. April 8, 2014 8:30 pm, 8:30 PM

    I have tried to register complaint on the toll free no. 1503 . customer call executive did not care to talk even after a wait of 15 min. this happened thrice the only message by answering machine was to wait cust care executive is busy on other call.
    pliz reply mee.

    Reply
  • Arul April 7, 2014 12:13 pm, 12:13 PM

    I complained about the BSNL portal prepaid online recharge on 21st march. Customer service officer told me to will send back your money to your bank account in seven days. No action has been taken yet. Very worst service.

    Reply
  • BAJRANG singh April 1, 2014 1:40 am, 1:40 AM

    mobile no.-7597930553
    without my parmisan 2 time Autometic activate service-565051010
    wallpepar service
    please Dactivate this service
    please Quickly replay.
    thanks

    Reply
  • shayank March 31, 2014 3:41 pm, 3:41 PM

    U cant solve my problem

    Reply
  • amal k s March 31, 2014 3:12 pm, 3:12 PM

    not getting acess point names for my android phone

    Reply
  • Tapan Chakraborty March 31, 2014 12:20 pm, 12:20 PM

    Dear Customer Care (billing),
    I am sorry to inform you that I like to disconnect my land line (phone # 033-24024844). I am residing at 2026 M. G. Road, Kol-82 due to wrong billing amount. we are your long time customer. we dont live in this apartment, sometimes we do very small amount of call. But we are receiving wrong bill almost every month. We will be highly appreciated If you could check my bill and let us know by return email with call details.
    Thanks for your time for reading my complaint.
    Your early action will be appreciated.
    One more thanks and regards,
    Tapan Chakraborty
    2026 M. G. Road, Kol-82
    tel. 033-24024844

    Reply
  • Srikant sahu March 29, 2014 11:21 pm, 11:21 PM

    Always down network
    Not good

    Reply
  • Sanat Gupta March 29, 2014 11:40 am, 11:40 AM

    I have been using a prepaid connection of BSNL Kolkata area. I reside at A-11 sub block at Kalyani, Nadia, West Bengal. Since last few months (4 / 5 months) I have been encountering very poor network especially in A Block area. The situation is better when I stay outside Kalyani (in my office or any other places). I have discussed this problem with many of my known BSNL customers – all of them have similar kind of experience. They have lodged several complaints at the customer care section with no result. As now-a-days, people use more than one connection so they hardly depend on the BSNL connection. The situation is such that at times hardly any call can be made with BSNL connection. All the times it is heard “ALL LINES IN THIS ROUTE ARE BUSY, PLEASE DIAL AFTER SOMETIMES …” People are really helpless in this situation. How long this kind of poor connectivity persists ??? I want to know whether there would be any improvement of the situation within few days or people should think of shifting from BSNL to any other Service Provider ?

    Reply
  • Bhagwanrao kale March 26, 2014 10:07 am, 10:07 AM

    my 3g network automatically on off

    Reply
  • kamal gandhi March 24, 2014 12:03 pm, 12:03 PM

    yes it is work

    i have lodge a complain on 3-4 day ago for my telephone which not work since 65 days more.

    on online complain its done within 48 hours

    thanks – bsnl

    Reply
  • mahipal singh March 24, 2014 10:04 am, 10:04 AM

    i have tried to register complaint on the toll free no. 18001801503 . customer call executive did not care to talk even after a wait of 35 min. this happened thrice the only message by answering machine was to wait cust care executive is busy on other call

    Reply
  • snehal marathe March 19, 2014 10:34 pm, 10:34 PM

    i have tried to register complaint on the toll free no. 1503 . customer call executive did not care to talk even after a wait of 15 min. this happened thrice the only message by answering machine was to wait cust care executive is busy on other call

    Reply
    • Yogesh March 20, 2014 12:28 pm, 12:28 PM

      pgportal.gov.in
      register your complain .

      Reply
  • SHYAMAL KUMAR DAS March 19, 2014 5:06 pm, 5:06 PM

    I am a long term post paid customer of BSNL network (more than 10 years). For the past one months I am facing severe network problem with my no: 9415102156. The nature of problem is, mobile connectivity remains out of order most of the time. The incoming and also outgoing calls can not be made or materialized but connectivity /signal shows full strength some time. Due to this fault I am unable to do my communications well.

    Reply
  • Lokesh March 5, 2014 12:58 pm, 12:58 PM

    Hi all,

    I ported to BSNL because of pathetic service provided by Airtel these days.

    BSNL is god enough as per rate and the plans.
    BSNL have largest network but not the higher bandwidth. So, do not assume you will get signals in your lower ground floor houses.

    I am using and only concern is there limited signal strength. I have complained on portal, let’s see if it helps.

    Reply
  • Ayaz Khan March 3, 2014 7:14 pm, 7:14 PM

    My Blackberry (9414224080) service is not working since last two months and i have made complaints since its stopped working, till now it could not be resolved and i am sick and tired while calling to bsnl personnel.

    I had made first complaint on 13th Jan 2014 to till now my issue is not resolve.

    Kindly help me in this regards and do let me know exactly where i can make the complaint to get this issue resolve.

    Open ticket nos details are given below where you can check my complaints status that since how long i am suffered with this.
    BIS Service not working till yet. many complaint booked by us. A13RJ300419 and A13RJ300420 and A30RJ300771 andB24RJ300759 and B24RJ300860 and B27RJ300787 and B28RJ300666 and C01RJ300862

    Reply
  • GURU March 3, 2014 5:59 am, 5:59 AM

    last 3 days am trying to talk with bsnl cust care but no one responding ,If m calling again so saying for wait 10 min 20 min,its very bad to say …and yesterday one person lift my call he asked my problem and i said but without information he cut my phone call …its very poor service i had in bsnl,I am not able to talk with customer care as it is always busy …….i want change my network bsnl to any another network ,,,,,can u plz suggest me wich is best ,,,,i want explenation on my problem …..
    mob n;:08143247278

    Reply
  • Bhaskaran Unni March 2, 2014 2:46 pm, 2:46 PM

    Sir, i hav reuested for refund of rs.20 since bsnl not provided internet service dstv20.

    Reply
  • Anand February 25, 2014 9:15 pm, 9:15 PM

    I have been registered for new connection on 13 Feb/2014 Land line and Broadband provision they says within two day we will give the connection .
    But still date no connection is given and not coming to the see the place. I have been visiting BSNL office Kumarswamy Layout, Bangalore everyday but no responce..

    Reply
  • ohammmed qeyamuddin February 23, 2014 5:59 pm, 5:59 PM

    We are not gettin signal from two days

    Reply
  • ashish kr. paul February 23, 2014 9:48 am, 9:48 AM

    in our LUMDING dist. of nagaon we are always suffering for network problem. maxim time network is not available in this area

    Reply
  • nasir February 22, 2014 3:04 pm, 3:04 PM

    BUYING BSNL SIM GOES VERY TOUGH

    I bought bsnl sim card 8 days ago and trying to get them activated sincn then .i have been calling the exicutives but they seem to be un helpful and the shopkeers say that v have entered the data correctly .but the exicutives say did not match.They did not even like to speek with the costomers. I am grieving helplessly

    Reply
  • santhosh February 17, 2014 11:50 am, 11:50 AM

    Yesterday around 9.30pm from my account balance bsnl was taken Rs150 then send sms your all channels activated for one month. But i am not send any sms to channel activation. Why amount was twken from my account bal. Kindly clarify and refund. My bal. Pls help me.

    Reply
  • hussain February 14, 2014 11:07 pm, 11:07 PM

    Dear sir, plz broad band data rate reduce. bcaz airtel also very lowest price.

    Reply
  • siddharth February 14, 2014 1:25 pm, 1:25 PM

    network is comming then also net is not working and message are also not going

    Reply
  • Boominathan February 13, 2014 9:23 pm, 9:23 PM

    The internet speed is reduced to dead slow to5 to 10 kbps from 25kbps that was provided at the beginning. But the scheme around 450kbps. Why this variation?

    Reply
  • CHANDRASEKARANDHARMALINGAM February 12, 2014 5:40 pm, 5:40 PM

    I am not willing to subcrption to Bsnl mobile Caller tunes. But Bsnl automaticly deducted charged Rs.30/- for Call tunes. Who is the responsible persons compliant to TRAI. Bsnl cosumer always insist or torcher to make inclued to subcribed compulsorly. This is Bad creating action.

    Reply
  • yogesh kantamaneni February 12, 2014 5:34 pm, 5:34 PM

    my sim card is not working

    Reply
  • Ravi Yadav February 9, 2014 10:45 pm, 10:45 PM

    mis.bsnl.co.in/pgs/internet/pgwebregn.asp , It is complete bakwas system , do not trust them.

    Reply
  • Michael Mani February 5, 2014 5:50 pm, 5:50 PM

    I received msg from this no +55678005 they deducted 25 rupees stating that thanking for you subscribing with us another complaint stress buster they deducted 5 rupees every day from my account. 5567855 this number without asking me they deducted 3 rupees every day pleases stop this or i will try to cancel my phone from bsnl. BT-HNDYGO they distrubing me lot too

    Reply
  • SATISH HOTA February 2, 2014 2:17 pm, 2:17 PM

    after debit amount not credit the balance in bsnl voucher it is not a matter of 150/- but the prestige issue of bsnl mob-no-9437149124

    Reply
  • SATISH HOTA February 2, 2014 2:15 pm, 2:15 PM

    after debit amount not credit the balance in bsnl voucher it is not a matter of 150/- but the prestige issue of bsnl

    Reply
  • Vijay M. A. January 25, 2014 3:53 pm, 3:53 PM

    It is proven that we all are passengers of “TITANIC” (BSNL BOAT) and all are heros of the movie.we must have to sink .Because same response (Typical government employee)i have got. Nobody is bother about any customer.
    Mera Bharat Mahan, in logonki wajah se ho raha hai LAHAN.(Chota).
    Jai Hind.

    Reply
  • M.Balaji January 23, 2014 6:06 pm, 6:06 PM

    Hello . my BSNL prepaid number is 9400390084 . in this number I’m using last 4month since 4month I tried to talk with customers care till now I can’t able to contact to customer cars services VIPs.18/01/2014 , 22/01/2014 and 23/01/2014 (Rs:135,135,31) I did online recharge from my Internet Banking . but all the time I lose my money . I try to contact customer care for enquiry. .nobody response my call..hold my call only waiting always already I suffer lose my money at same time make Weaste my time and energy. .very poor network

    Reply
  • HITESH January 16, 2014 4:41 pm, 4:41 PM

    hellow

    dear bsnl customer direct complain of this web site

    trai.gov.in/Content/mpci.aspx

    try kar ke dekho yar sayad koi aap ki sunle,

    Reply
  • Theja January 13, 2014 4:54 pm, 4:54 PM

    On 12/12/14 I have recharged an internet pack 98 . After the deduction it says THE SERVER IS BUSY and I did not get any recharge. It happens 3 times. My bsnl number is 9402482572. I called them but no clarification was made. Totally disappointed what the bsnl customer care responds. Worst customer service ever experienced. Please look up my problem and solve it. Thanks

    Reply
  • ronit singh January 10, 2014 6:46 pm, 6:46 PM

    Bsnl always a trouble.. For me if i want any information from call center so they saying for hold then cutting call.. If m calling again so saying for wait 10 min 20 min

    Reply
  • Subhash Ojha January 6, 2014 7:38 pm, 7:38 PM

    My bsnl prepaid mobile no.is 7579270623.today 6/1/14 I have recharged a tariff voucher of Rs.28 through internet after knowing that the call rate would be Rs.0.49 for 90 days and received SMS for activation of tariff voucher but the calls which I did today deducted @ Rs.70per/minute from my account.I tried somany times to discuss with the customer care officer but I have only heard the adds.no one came on the. Line.so I am complaining through it.please look on the matter and give me the remedy.thanks

    Reply
  • subz January 6, 2014 11:49 am, 11:49 AM

    Fukng service..its not conct even..

    Reply
  • sunil January 3, 2014 11:04 pm, 11:04 PM

    Bsnl jab bandh ho jayega tab ye india puri tarah se aazad ho jayega… Aaj bhi ishki seva use karne me gulami mehsus hoti he…

    Reply
  • joheb baig January 3, 2014 9:58 am, 9:58 AM

    i m not setisfied in bsnl cust cr. . Its very bed servise. . I called bsnl cust cr. .i did talk senior. .but they didnt stiesfied me regardinn to service.
    Totally customer care confused to me .I am not able to talk with customer care as it is always busy

    Reply
  • pankaj kathayat December 31, 2013 4:21 pm, 4:21 PM

    i m not setisfied in bsnl cust cr. . Its very bed servise. . I called bsnl cust cr. .i did talk senior mr dev and mr ajay. .but they didnt stiesfied me. . @ its very bed servise. Whos persone siting in bust cr they r very stupit and fool parson. .. . @ mr ajay ask me. .he will be call bk me. . But he didnt call me bk. @

    Reply
  • Mahendran M December 29, 2013 5:12 pm, 5:12 PM

    Today i have called to Bsnl customer care from one of the leading private network Aircel number, regarding checking one of using my Bsnl prepaid mobile number balance enq,
    1, customer care picked my call immediately and also drop the call immediately
    2, again i tried to call with connected to customer care,
    3, I provided my bsnl Number 9489387198 and asking for balance enq,
    4, They said sorry sir your using Aircel number we can’t tell any details for this,
    5, I said Mam i am asking only above said Bsnl number,
    6, They Said confusing balance enq – 89 rs 89 paise again 89 paise
    7, Totally customer care confused to me,
    8, I said, Thank you Mam for giving the inefficient information,
    what ya ccare

    Reply
  • Mahendran M December 29, 2013 4:48 pm, 4:48 PM

    I am not able to talk with customer care as it is always busy

    Reply
  • V BALAKRISHNAN December 6, 2013 10:56 pm, 10:56 PM

    I recharged on 06 12 2013 for topup for Rs 55 through net banking.The amount was debited and BSNL has notified that the transaction was successful. R NO 88896192593.Transaction No 0612201372932.Time: 06 56 05 AM. But the top up has not been effected though it is more than 15 hours now.

    Reply
  • swathika December 6, 2013 10:25 am, 10:25 AM

    my mobile no was deactivated

    Reply
  • shankar milmile December 4, 2013 5:16 am, 5:16 AM

    I recharge 250 by net .my bank a/c debit this amount but no recharge in my mobile

    Reply
  • Shiv Kumar December 3, 2013 3:25 pm, 3:25 PM

    Prepaid BSNL Mobile Network Batter for yr customer i am using my BSNL No. 9457576204 Last 3 years n facing this prob so do somthing to give us batter service Please,

    Reply
  • Shiv Kumar December 3, 2013 3:23 pm, 3:23 PM

    DO BSNL UPW network Batter Please.

    Reply
  • Arunkumar November 30, 2013 10:31 pm, 10:31 PM

    Bsnl network waste for interenet connection customer care is also not responces compliant

    Reply
    • G.Rambabu December 27, 2013 7:08 pm, 7:08 PM

      on 27th November,2013 I applied for BSNL port from Tata Docomo. porting code is came as TA 138555 and is valid upto 12-12-2013, but, not changed upto today. Why & what happend?

      Reply
  • ronak November 29, 2013 5:36 pm, 5:36 PM

    Internet problems(2g) in tower no sol bsnl, I told costumer office 50 time but not solve it, this problem 4month ago (7days in tower work 3days only not internet)……add: at post Vaghaldhara, tal/dis:valsad vai:dungri pin:396375 gujarat india….thank u.

    Reply
  • Vipin Kumar November 28, 2013 4:49 pm, 4:49 PM

    About Bsnl Network……….
    Area- Babarpur- Ajitmal, Dist- Auraiya(U.P.)
    In this area BSNL have three tower for network distribution but I find only six hour in whole day. the tower is working only when electricity available when electricity gone bsnl network will go. operator do not use generator for operate tower.
    IN THIS AREA VERY VERY VERY BAD SERVICE OF BSNL

    Reply
  • siddharath November 27, 2013 3:06 pm, 3:06 PM

    Bsnl costmar care se baat nahi ho pati hai hemesha bizi ton bajta rahta hai

    Reply
  • MITHUN.M November 23, 2013 8:56 am, 8:56 AM

    BSNL MOBILE internet is very bad.The internet speed is too low.Downloading is impossible.

    Reply
  • jayananda November 22, 2013 7:47 pm, 7:47 PM

    Much problem in internet service. oftenly disconnects. Waste of precious time. Pl solve persisting problem in Puttur DK

    Reply
  • Nilesh November 22, 2013 4:36 pm, 4:36 PM

    I am not able to talk with customer care as it is always busy

    Reply
  • Jijo November 12, 2013 8:35 pm, 8:35 PM

    how can i check the status of the complaint

    Reply
  • gian chand verma November 5, 2013 1:23 pm, 1:23 PM

    i recharge my number 94186-20957 with the top up of Rs. 50/- via retailer at shimla but soon after I received a message “you request for all channels/week Rs. 45/- is activated” where I have not made any request for this service. I have also contact with the customer care at Kasupti Shimla but in vain. I am a regular consumer of bsnl for the last 15 years I never think that bsnl do such type of fraud with the consumer.

    Reply
  • binu October 31, 2013 11:43 pm, 11:43 PM

    I am maintaining my bsnl number from the begining ..but now I feels a bad impression about the services and customer care..
    There are hours and days taking for contact the costomer care for complaining..
    But then iam just deciding for select any other network provider for getting better service with the same number by MNP.

    Reply
  • sharrath October 31, 2013 2:18 pm, 2:18 PM

    how to know my bsnl land line account no. or customer id

    Reply
  • Riju VV October 25, 2013 6:53 am, 6:53 AM

    BSNL’s new call center number for kerala circle. 9400000198

    Reply
  • girish October 25, 2013 12:48 am, 12:48 AM

    Not working 3g ……

    Reply
  • Gangadharan Babu October 24, 2013 10:57 am, 10:57 AM

    Unable to get a new land line as the officers saying it will take 10 days time

    Reply
  • Vishwamitra Singh October 23, 2013 10:12 pm, 10:12 PM

    I received SMS in mobile for data plan. I recharged it via retailer but unable to connected with services. and also not connecting with customer care. It is worse service really

    Reply
  • rahul October 19, 2013 10:52 am, 10:52 AM

    not connecting 3g

    Reply
  • ajith raj October 16, 2013 7:58 pm, 7:58 PM

    the worst customer service i haveever seen…

    Reply
  • prangan duarah October 16, 2013 12:57 pm, 12:57 PM

    very negative and worst response by bsnl customer care and 1507.it’s been 10 day i applied for new connection and till now didn’t get the connection.bsnl official are not clearly telling hw many days it will take.and when i approach to the customer care every day they say your sim is not activated till now.”and 1507 say “your sim is activated”.please help me and please take som action against irresponsible people.

    Reply
  • Anil Kalokhe October 16, 2013 12:36 pm, 12:36 PM

    Customer care nos are not responsing.
    Customer care service is very bad.

    Reply
  • Anil October 15, 2013 8:49 am, 8:49 AM

    1. bad net work in magadi (ramanagarm (t) Bangalore (D)) magadi town to near 1.5 km no network coming i will complaint to bsnl customer care but no response please check it and save bsnl co….. add: opp balaji tearter channappa ext magadi town.

    2. madhugiri is in tourist please and big town there is no working 3G network please check it and implement…..

    Reply
  • Suresh October 12, 2013 10:09 pm, 10:09 PM

    Guys, do u get any proper responses from the next level after escalation. I am located in Chennai, but seems no response from BSNL authorities after been escalated.

    -

    Reply
  • sudip day October 12, 2013 7:45 pm, 7:45 PM

    SIR AIRTEL TO BSNL NOT CONTACT THREE DAYS PLEASE HALP ME

    Reply
  • sudip day October 12, 2013 4:32 am, 4:32 AM

    bsnl to airtel not outgoing

    Reply
  • Santosh Mekalwar October 8, 2013 1:52 pm, 1:52 PM

    Bsnl ka tower pichale 4 month se bandh hone ke karan logo ko kafi pareshaniyo ka samna karna pad raha hai.
    plz bsnl ke Adhikari dhyan de.
    At:Asaralli
    Taluka:Sironcha
    Dist:Gadchiroli.

    Reply
  • nasim October 5, 2013 5:24 pm, 5:24 PM

    Aww

    Reply
  • narendra panchal September 27, 2013 8:20 pm, 8:20 PM

    I send potability msg on 1900 but not coming msg back.and loss my money

    Reply
  • teja September 27, 2013 11:33 am, 11:33 AM

    worst response and service by bsnl people
    it’s been one week i applied for new connection and till now didn’t get the connection.
    bsnl officials are not telling clearly how many days it takes to resolve the issue,and they are just responding in a negative manner,every time i approach they say today and tomorrow,i am having doubt whether or not bsnl people will resolve the issue in the near coming decade.kindly suggest whether action against these irresponsible people will be taken if i lodge complaint through this grievance system.

    Reply
  • parixit vaghela September 26, 2013 3:12 pm, 3:12 PM

    what is this??
    bsnl company deduct my 5rs balance everyday.
    I want my refund

    Reply
  • pradip September 24, 2013 9:51 am, 9:51 AM

    What happened to bsnl at Sari .Tal Akkalkuwa .Dist Nandurbar .
    last 5 month it is totally off
    please update it

    Reply
  • pradip September 22, 2013 8:32 pm, 8:32 PM

    bsnl tower is totally off from last 5 month at Sari .taluka akkalkuwa ..Dist nandurbar ..
    please update it so that the inconvince caused by bsnl tower should b …
    about 2000 people faceing this problem …

    Reply
  • vijayakumar September 20, 2013 11:04 am, 11:04 AM

    the bsnl online prepaid portal is not working properly. while online recharge ” your session has expired” message coming last 3 days. why? ple clear it

    Reply
  • N. MANJULA September 18, 2013 11:30 am, 11:30 AM

    MY CELL PHONE IS NOT WORKING BECAUSE OF NETWORK FAIL PROBLEM
    PLEASE. I AM WORKING IN PALLIKARANAI AREA.

    Reply
  • ASHOKKUMAR M & SIVASELAM K September 17, 2013 8:31 pm, 8:31 PM

    BSNL TOWER IS NOT WORKING PROPERLY IN TIRUVANNAMALAI TOWN IN TIRUVANNAMALAI DISTRICT. BSNL SIGNAL AND HEARING SOUND VERY VERY WEAK . THIS IS ONE OF THE WORLD ARUNACHALESWARER TEMPLE IN TIRUVANNAMALAI DISTRICT AND HEAD COURTERS .PLEASE ARRANGE SIGNAL PROBLEM AND THE HEARING SOUND RECTIFY FOR PUBLICS

    Reply
  • Ranjani September 16, 2013 7:59 pm, 7:59 PM

    bsnl sim is not useful for students.there is no PROPER msg booster.

    Reply
  • vinayak September 12, 2013 8:45 pm, 8:45 PM

    I have new prepaid sim last 2 week ago ,but still my sim is not activate, I have also call bsnl new customer care no. 1507, but there is no response from BSNL.
    what should I do more now…..

    Reply
  • riyaz ahammad September 11, 2013 5:46 pm, 5:46 PM

    no proper phone network i think the tower is in “sleeping” mood…
    very bad service ever.

    Reply
  • u srinivasa rao September 10, 2013 2:17 pm, 2:17 PM

    I have a post paid 3G mobile SIM. Recently it was deactivated with out my fault, I was unable to pay because I have not received any monthly bill. later you people added the amount in next month’s bill and I paid. My problem is my mobile voice calls activated but internet not activated. If I call your people / customer care I am not getting proper response. I wanted internet to be activated immediately in my mobile = 9480054891. my mobile modle no. is SAMSUNG GT-S6102. hope you will respond

    Reply
  • NITIN SATAO September 8, 2013 10:51 am, 10:51 AM

    why all the other call of agri plan has stoped ? How much time should it take to restart ?

    Reply
  • B BAKSHI September 3, 2013 12:30 pm, 12:30 PM

    I got my mobile recharged for data communication online the amount got deducted from my account but recharge was not done. Repeated complaints was of no use, So i would suggest people not to go for BSNL sim cards.

    Reply
  • Suresh p. take August 31, 2013 7:40 pm, 7:40 PM

    Only agriculture based calls and messages on cug farmers plan stop other sms – ?????? ??????

    Reply
  • A K Agarwal August 26, 2013 9:30 am, 9:30 AM

    Applied for a Pre-paid BSNL SIM on 8th August 2013 on the name of Esha Agarwal at Sadar Bazar, Jabalpur. The SIM is not activated till 26th August 2013. Requested to look into the matter and activate the SIM asap.

    A K Agarwal

    Reply
  • Indira Nair August 25, 2013 3:55 pm, 3:55 PM

    I have booked for an landline and broadband connection one month back and landline No.0471 2598800 has been allotted but till date no action has been taken. I have already made two complaints online and Grievance Docket Nos.KRL/CO/2013/16487 & KRL/CO/2013/16864 have been given but nobody contacted me or my complaint attended. What type of customer service is this if nobody bothers to attend to your grievance.

    Reply
  • Sudhir P. Ranadive August 25, 2013 11:19 am, 11:19 AM

    I am staying at Badlapur, Dist. Thane. My Land Line No. 2674727 stopped functioning since 19th March, 2013. I lodged many complaints and met the concerned Officer/Engineer at Badlapur personally which resulted to function my land-line & net after a long period of 4 mths. in Aug. 2013. Henceforth the service of BSNL is so poor that it hardly functions for an hour or so. Now since past 4 days i.e. from 20th August, the Land Line is not functioning. I have been repeatedly lodging complaints with the concerned officer but failed to take any proper action. His lineman comes and do some patchy work and says that the main problem is with cable and is connected to surrounding area. If it is so then why can’t it be solved for once and for all . In this connection, I had also phoned Mr. Pathare, then the Head of Ambernath Division but I received nothing but mere assurance. Now Mr. Pathare is retired and Mr. Kulkarni has taken his place but still I am not receiving any proper service. May I request you to kindly look into the matter and do the needful immediately?

    Thanks.
    S.P. Ranadive

    Reply
  • SANDEEP WAGHMODE August 21, 2013 11:31 pm, 11:31 PM

    sir my home bsnl mobile number 9021135411 is not recharged. and when i am going to ur bsnl office in latur he is told me when ur r porting this number ur not recharged that number. so ur number is can not be recharge. ok this is my mistake.but now i m recharge my number and i want this number because this number i m using last 5 years, so pls to be continue my services. this my humbling request. i m trying ur cust care number but only voice message no one cust care execute online many times only i m waiting and then after my call is dissconnect so i request if any quary pls call my second number 9021212411. thanks i hope u understand my problem. and do needful thanks

    Reply
  • S Yadav August 21, 2013 5:14 pm, 5:14 PM

    Pathetic service by bsnl
    my internet on phone is not working from last 5 days..no one to hear..sad part of this is that i’m being charged continuously. Can anyone help me out?

    Reply
  • afsar shaikh August 20, 2013 3:48 pm, 3:48 PM

    bsnl service like a dead man there is no anser or not receive single call

    Reply
  • p. k. sinha August 16, 2013 12:25 pm, 12:25 PM

    Very- Very – Very Bad Service. Why can’t you stop pre-paid connection.
    Complain : Not using internet but you are charging. Your service center is not available in India , I think your service centre is ” in Murdaghar”. Always telling ” Busy – Busy ……….

    Reply
  • david gohel August 11, 2013 1:56 pm, 1:56 PM

    my lelifhone lin broadband net working from last 3 weeks and customer service is not supporting i visted many times to local BNSL exchange office bt they dont giving any response.i wonder thatt ur department keep sending bills on time but they dont give any single service and not solve my problems regarding to net .i request u to please take action as soon as possible

    Reply
  • JENSEN JOHN August 7, 2013 9:34 pm, 9:34 PM

    Bad customer care suport,then what purpoz u provide tat fezilty,

    Reply
  • saivikas August 6, 2013 2:05 pm, 2:05 PM

    ican’t get all comerical sms and my DND is already is de-regriation solve my problem my phone number is 9492122806 ( my name is k. saivikas )

    Reply
  • Manash Sarma July 31, 2013 6:24 pm, 6:24 PM

    What is Place/Exg-Code in BSNL? Where to get it? Explain.

    Reply
  • honey July 31, 2013 1:38 am, 1:38 AM

    not proper phone network in rishi valley gangora (dhaulas ) i m teaching over there in Hi-q international academy .ther is no response frm customer care in case if there is something mishappened over there so this cmmnt willl help us to blame u ..that area is surrounded by forest and there is only two towera ane is airtel and second bsnl ….so y there is no proper networks. these towers r only for show ……i think………we wnt solution as fast as psbl.

    Reply
  • jobin July 28, 2013 9:32 am, 9:32 AM

    the wastest network,
    bsnl conecting india ??????????????
    no responce from customer care,
    what is this. its very shame iam a bsnl customer. any way iam porting my number to vodafone,

    Reply
  • Basudeb Roychowdhury July 25, 2013 3:16 pm, 3:16 PM

    BSNL
    My hand set is NOKIA mod ; LUMIA 710, My Ph No 9432311774, I can not access NET , I contact 1503 thy can not given setting because thay have no setting for this mode. But i am not facing problem wihh other service provider. pl let me know what i will do?

    Reply
  • davinder July 22, 2013 11:08 pm, 11:08 PM

    BSNL . Jitne marji complaint kar lo kush nahi hoga. Bebkuf to ban gaye hoo to bukto. Jitne marji complaints kar loo BSNL walon k kan pe joon tak nahi rangage.

    Reply
  • rajwinder kaur July 22, 2013 5:55 pm, 5:55 PM

    my broadband net working from last 3 weeks and customer service is not supporting i visted many times to local BNSL exchange office bt they dont giving any response.i wonder thatt ur department keep sending bills on time but they dont give any single service and not solve my problems regarding to net .i request u to please take action as soon as possible .with thanx rajwinder kaur sidhu

    Reply
  • Ashutosh July 19, 2013 11:24 am, 11:24 AM

    Why customer care executives are not picking up the phone???

    Reply
  • Dhiraj July 18, 2013 12:39 pm, 12:39 PM

    Thanks for the great information…..!!!!

    I dropped my request there … let see .. how fast they get back to me ..

    Thanks again …

    From,
    Dhiraj Luhana

    Reply
  • Mohammad Akhtar July 16, 2013 1:06 pm, 1:06 PM

    BSNL pripaid sirf customer ko bewakoof bana rahe hai (mera 2 month) se mobile kaam nahi karta aur customer care wale phone tak nahi uthate galti se utha bhi liye to sirf bewakoof banate hai BSNL use karne se PORT ya band karna purta hai

    Reply
  • Anu July 8, 2013 9:06 pm, 9:06 PM

    i want to knw the puk no of this sim no=8991729093482706625

    Reply
  • S.B.TAPASE July 3, 2013 6:44 pm, 6:44 PM

    2G,3G network are not available in Aurangabad city railway station area. there no proper responce from CC.and no internet access.

    Reply
  • Vishnu June 30, 2013 4:29 pm, 4:29 PM

    Folks,

    If you have issue with BSNL services and don’t get proper response from the CC.
    GO the BSNL website find the email address of the circle manager and mail him. May be you wont have a resolution to your problem but at least you will get a response. With any luck the issue might be resolved too.

    Reply
  • Sudhagar June 30, 2013 12:13 pm, 12:13 PM

    3g network coverage not available in natrampalli vellore district tamilnadu

    Reply
  • MANJU June 28, 2013 1:38 am, 1:38 AM

    I lost my bsnl 3g modem today only {data card} 7.2 mbps… so any idea to block that device… plz replay as fast…I am waiting for ur solution….

    Reply
  • jay ch dubey June 26, 2013 9:06 pm, 9:06 PM

    dear sir,
    i have a bsnl prepaid bsnl phone mob no-9434317092, this no validity exp at 9th jan 2013, but i am not able for recharge my no. this time, after a month my outgoing call stop,so i trying to rechargethis no. but custumer care not receive our call ,we trying another bsnl phone to contact custumer care bun no respons, so please suggest me how i recharg my no for increase validity,
    thank you

    Reply
  • T. Vijayalakshmi June 25, 2013 1:41 pm, 1:41 PM

    BSNl Services or Mobile is becoming very unsatisfactory. the charges are aso high compared to other networks. the customer care 1503 is useless. It is not at all accessibl. the message is only repeated ie to choose the options. I have charged thrice for BSNL tunes this month , on 8′th,10′th & 24′th June. There is no proper response from 1503. it is shameful that we have to suffer only we are long time customers of BSNL. Will any authorities listen to our plea and redress our grievance.

    Reply
  • Mahendra Kumar B Advocate June 13, 2013 6:28 pm, 6:28 PM

    THIS BSNL IS VERY VERY WORST IN THIS COUNTRY. IT IS VERY SHAME TO SAY THAT WE ARE THE CONSUMER OF THIS BLADY BSNL MOBILE SERVICES. THESE CUSTOMER CARE EXECUTIVES ARE BLADY BITCH WHO DO NOT RECEIVE THE CALLS AT ALL. WE ARE THE USELESS FELLOWS WHO HAVE PURCHASED THIS BSNL SIM CARD

    Reply
  • ramjatan singh June 13, 2013 11:34 am, 11:34 AM

    I am having BSNL prepaid connection in my mobile.SMS pack has been activated in my mobile.Irequest you to kindly cancel all my SMS packs.
    I will be greatful to you..After that please Activate DND service..My M<obile no-9431346288……….

    Reply
  • N.S. Meetei June 12, 2013 5:08 pm, 5:08 PM

    I am really sick and frustrated with BSNL customer care. No. 9431024365 is given as Customer Care No. in internet, however person pick up the call denied it as BSNL customer care no.

    Reply
  • A.K.C. June 11, 2013 10:26 pm, 10:26 PM

    Regrettedly inform the concern that there is no Customercare support Officer to take care the bsnl mobile consumers problems by any dialing means.
    An sms from unknown concern just having the no. ’5543000′ deducts my money from balance by Rs. 30. every month without my option/willing, for subscription ‘thought of the day’. Even no option to Unsubscribe the above plan exists. Why such kind of fraudulence acts by the BSNL? Plz. reply by email how do I connect the customer care officer.

    Reply
  • Sudar June 11, 2013 9:03 pm, 9:03 PM

    That is is great

    Reply
  • Davinder Singh June 7, 2013 1:08 am, 1:08 AM

    Poor quality of service of BSNL. I have post paid connection for the last 5 years. Due to some official work I remained out of state and same was disconnected and I approached to customer care of BSNL he assured me that your No. will be activated within 24 hrs. of submission of your pending bill and deposit the same. But till date not activciated. Today I against apporached with the BSNL authorities for the same and also submitted the documetns again. They replied that your connection is activated w.e.f 19-05-2013. On call on the number I get reply this number doesnot exisit. Ram Brosse he BSNL. KAISE KAHEN BEST HE BSNL MERE LEYE. CONNECTING INDIA OR COLLECTING INDIAN.

    Reply
  • Soubhagya chandra Ray June 6, 2013 2:16 pm, 2:16 PM

    I used Mobile banking to recharge my mobile @ Rs.50- Two times I failed to
    recharge the mobile No. 8763176835 but my SB Account with SBI debited each time by Rs.50- Total amount debited but failed to recharge the mobile Stood Rs.100- The amount has not yet credited back to my SB A/C
    The reference numbers as appeared in my account are given below. for
    necessary action please.
    Ref. No.
    1) 12-May-2013 TO TRANSFER MB05 020236249248 BSNL,TOPUP,8763176835, 2) 12-May-2013 TO TRANSFER MB05 020236248491 BSNL,TOPUP, 8763176835, BSNL TRANSFER TO 2399725044301

    Reply
  • SAAHIL June 6, 2013 11:10 am, 11:10 AM

    BSNL IS THE WORST MOBILE NETWORK IN INDIA.

    Reply
  • siddesh naik June 1, 2013 5:36 pm, 5:36 PM

    l had made complain on 30/05/13 @7:00pm regarding my deduction of rs.37 and they have promise to refund but they coudnt refund till date.

    Reply
  • M S karki May 28, 2013 5:30 pm, 5:30 PM

    I have taken a new 3G BSNL SIM on 24/05/13. I was asked to call 1507 for activation of this SIM. I am trying continuously to talk at 1507 since last 5 days but the call drops every time. I am also trying to talk to cust care exe at 1503, but unending adv is being received at this number 1503. I am very upset to see the customer service of BSNL a PSU, and I am sure that BSNL shall have to pay heavily, if it do not take care of its customaers.

    Reply
  • YASH VARDHAN SINGH May 28, 2013 4:32 pm, 4:32 PM

    logon ki bhavnao ke saath khilwad karna hi BSNL ka adhikar.

    Reply
  • rajesh garg May 27, 2013 11:11 pm, 11:11 PM

    My complain dated 26/05/2013. A Gita20 sevice started without my consenton my mobile No.9413399468 and detuct Rs.20/-. I tried to contact your customer care but your customer care dept. totally closed. So I was unable to complaining the matter to your customer dept. I request you urnestly to stop and whismsicali deducted and to return to amount deducted till now.

    Reply
  • Sandeep May 25, 2013 7:57 am, 7:57 AM

    I am from jaipur, I have same Problem as you all.
    My telephone is dead from last 15 days.
    first I have tried many times for book complaint but didn’t get any response I have talked to the exchange but there all is owl so they don’t say anything only they they are watch me like I am ravan or Ghost who will kill them.
    after two days I successfully book a complaint and when my complaint comes on my nearly Bsnl Exchange then **** I am walking to exchange again & again and they all making excuses ” ki kal ho jayega or parsoo ho jaayega” *****

    Reply
  • saswati bhattacharyya May 23, 2013 8:32 pm, 8:32 PM

    my sim card had been locked i have dial customer care more than70 times but they are not responding how i solve my prlm plz help its very urgent

    Reply
  • Bibhu Prasad Roy May 22, 2013 5:19 pm, 5:19 PM

    Further our complain dated 29.04.2013. Your dept. not stop deducted Rs.5/- periodically & whimsically from my cell one No.9433718398. I tried to contact your customer care but your customer care dept. totally closed. So I was unable to complaining the matter to your customer dept. Last your dept. deducted Rs.5/- from 11.5.13 to 19.5.13 three times. I request you urnestly to stop and whismsicali deducted and to return to amount deducted till now.

    Reply
  • sivamani May 21, 2013 8:50 pm, 8:50 PM

    WHY THERE IS A GENERAL HIKE IN ALL THE PLANS OF LAND LINE AS WELL AS MOBILE SERVICES. THAT TOO ONLY IN TN AND CHENNAI CIRCLE.

    Reply
  • amitangshu karmakar May 19, 2013 12:39 am, 12:39 AM

    Lastday I am purchased BSNL 3G SIM 9432491082 @ Rs.250.00

    BSNL SERVICE IS TOO BAD

    1. BSNL Miss Soma Mondal(Shop Woner/BSSCTJDV001) Cheat me, She take total 250.00 for my connection. I WANT BILL but SHE dont give me any bill.

    GIVE ME A COUNTER PART WHERE, SHE WRITE JUST Rs.59.00

    2. I dnt found 2G/3G NET SERVICE , TOWER PROBLEM, SPEED PROBLEM

    3. BSNL Mobile Customer Care Number- 1800 180 1503, 9433024365, d’nt picking calls

    4. Video call Quality is too bad

    5. BSNL server too slow

    6. I DONT WANT BSNL. JUST 1DAY SERVICE
    Regards
    Amitangshu

    Reply
  • Manobendra Ghosh May 18, 2013 11:54 pm, 11:54 PM

    I took a bsnl mobile connection in 2004 and my bsnl no is 9436111694. Since begining, My monthly bill was always around Rs 400 to Rs 500 only. After a few years I subscribed for “Jeevan Sathi” plan and took another sim for my wife. The other no is 9436766762, and my billing varied from around Rs 550 to Rs 800. This continued for a few years and suddenly I was billed for Rs 2100 (I was in roaming for about 1 week) I asked for call details and it took bsnl 14 days to provide me the same. The details showed while roaming I have called my wife on several occasion and the duration of call varied from about 56 mnts to 68 mnts. We were roaming together and what on earth would made me call my wife (who was always with me during the vacation) for about 1 hour, that too on several occasions?
    I went to meet the official and explained my stand but was told the details were true and nothing could be done about it.
    The billing came down on the following months and varied from Rs 1200 to Rs 1500 till recently.
    Now, for the month of Feb 13, i was billed for about Rs 3600, as usual, when i asked for the call details with fictitious figures. Against a particular no, the duration is shown about 72 mnts.
    Now comes the most interesting part, some of the details are;

    i) The no shown is of a petty electrician and I have no business with him to discuss for 72 mnts.
    ii) about 2000 sms is sent from my no, when my sent box is not showing them.
    iii) unsatisfactory net usuage has been shown.
    when contacted and pointed out about these details, the officer told me that, my mobile is automatically sending messages which I did not know.
    and 72 mnts talk time is due to the fact that, I have forgotten to disconnect after making the call. I suggested to get my call meter checked for malfunctioning, but was brushed aside saying that, the airtime can never be wrong.
    I wish to ask bsnl officials, off coarse if there is any responsible one in the department that, while making important calls, we get disconnected every mnts automatically. every time we want to talk to some one, we are forced to make more then one call to complete the conversation, then why this particular call continued for 72 mnts without being disconnected automatically, which is a specialty of cellone mobile?
    The bill for the month was about Rs 2500 and now again the bill for April (received message) is Rs. 4646.

    I could not surrender the connection due to the fact that, I am an govt official and changing my contact no would put me in great hardship, but it seems that I do not have any other option except to go for “Mobile no portability”
    But, what about all the excess payment extracted from me by the BSNL?

    Reply
  • Abu Bokkar choudhury May 14, 2013 11:13 am, 11:13 AM

    i am an bsnl customer i have been trying to talk with customer servicemen since last week, but i could not contac with them they have been keeping on the hold,!

    Reply
  • Andrew swhizz May 10, 2013 4:55 pm, 4:55 PM

    what a shame man bsnl had reduced our gprs plan(Rs.98) from 2000mb—-1250mb man it is very disgusting…….

    Reply
  • parveen sharma May 5, 2013 7:36 pm, 7:36 PM

    no response of coustmor care

    Reply
  • RANDHIR KUMAR May 4, 2013 9:53 am, 9:53 AM

    THERE IS NO RESPONSE ON YOUR CUSTOMER CARE NUMBERS.SOLVE MY TERRIF PLAN PROBLEM AND SEND BACK MY EXTRA MONEY DEDUCTED WRONGLY AGAINST MY CALLS

    Reply
  • NALARAJAN NAIR May 2, 2013 5:29 pm, 5:29 PM

    MY BSNL LANDLINE IS NOT WORKING IN LAST THREE DAYS PHONE NO.04742408408 ..SO KINDLY HELP US..MY TOWN IS IN KOTTARAKKARA YOURS SINCIERELY NALARAJAN NAIR ….N..B (9526088606)

    Reply
  • Daljit Singh May 2, 2013 4:16 pm, 4:16 PM

    It is very shame to say that bsnl is the worst ever service provider in India.The service provided by them is going to torture you….coz once u r not subscribing for any service on the mobile, how d hell they deduct ur balance saying that u have asked for this service.I am using 9418735134 no. and suddlnely they started deducting rs. 20/- for the’ Ur easy vault phn bckup srvice’ on 23-4-2013. To avoid my mental torture i did not recharge and my balance was rs7/ only, but to my surprise then they deducted rs5/ for the same service for one week for which it was renewed. Is bsnl service is going in loss??? Please do nt cheat the poor customer otherwise days are not far away wen this co. will be on the road…..

    Reply
  • shyam Shinde April 30, 2013 10:42 pm, 10:42 PM

    Bsnl 3g mai network problem hai ; my area Samarth Nagar jalna.dist.jalna. pichle 7 se 8 month se problem hai ,koi sunta nahi ,mai kay karu???????????? Pl solution it. Not ur solutions i will Susied????

    Reply
  • Chander Parkash April 30, 2013 3:05 pm, 3:05 PM

    I recharged my mobile No. 8988146145 with a top up value of Rs. 100/- on 26.3.2013 through net banking. I did not received the balance till date nor amount has been reversed to my account. Many a times I contacted the customer care but of no use. I have got a successful operator transaction ID as 1100571871for resolution to share with the bsnl.

    Reply
  • somring kri April 30, 2013 10:43 am, 10:43 AM

    i receieved a message on 25/04/2013 from 5543000 that i had subscribed for ‘thought of the day ‘ service which i never did. and for that i had been trying to reach your customer service which seems impossible. And also i had been sending messages to unsubscribe TV single channel pack service but it never is unsubsribed and keeps on renewing. The customer centre never receives my call.( I called on your toll free no. 1503 but One time it kept me on hold for 38 minutes. Ridiculous!! ****. your department kept deducting my 10 rupees for next 3-4 weeks. I had to kept my phone un recharged for 2 weeks in order to escape this MENTAL TORTURE. And now, your latest service ATTACK—– THOUGHT OF THE DAY. What the hell!

    Reply
  • Bibhu Prasad Roy April 29, 2013 5:07 pm, 5:07 PM

    Your dept. deducted continuously Rs.5/- periodically & whimsically from my cell one No.9433718398. I made complain against this severally dated 17.2.13, 21.2.13, 28.2.13, 8.3.13 and asked to pay back the deducted amount. After that again your dept. deducted Rs.5/- and then I tried to contact your customer care but your customer care dept. totally closed for several days. So I was unable to complaining the matter to your customer dept. I request you urnestly to stop and whismsicali deducted and to return to amount deducted till now.

    Thank you.

    Bibhu Prasad Roy
    237/3/1, Maharaja Nanda Kumar Road (South)
    Kolkata – 700 036

    Reply
  • nitin goyal April 29, 2013 4:17 pm, 4:17 PM

    Sir,
    I don’t know without my permission how you can activate promotional offer & services on my phone number & deduct charge for the same.kindly resubmit the same amount to my account.

    Reply
  • door singh April 27, 2013 6:35 am, 6:35 AM

    BSNL COMPLAINTS KE UPER KOI KARBAI NANHI KARTA LAKHON PHONE DEAD PADE HAIN. Log paresan hai

    Reply
  • Nitin Bhargave April 22, 2013 5:01 pm, 5:01 PM

    My mobile No is 9405438979 Today i.e. on 22.04.2013 Rs.30/- was cut from my balance illegaly.When I contacted on customer care,careless reply was given saying that.now amount cannot be refunded.We are having 3 BSNL moble connections and now we have decided to cancel the same.We request you to please refund Rs.30/- within 24 hours unless which we shall file complaint against you in Consumer court.

    Reply
  • Deep patel April 20, 2013 3:43 pm, 3:43 PM

    Bsnl customer number ’1501′ can’t received to customers service.

    Reply
  • sai April 19, 2013 10:05 am, 10:05 AM

    i am unable to send mms it is not getting failed.kindly suggest all the settings

    Reply
  • D.H. Walimbe April 11, 2013 12:36 pm, 12:36 PM

    Sir,
    I am having bsnl mobile no 7588232115 First requested that stop all VAS services
    and check the unwanted services that I have not subscribe for it, please pay me back.
    Hope reply will get soon.

    Reply
  • Banshi Badan Dey April 4, 2013 4:33 pm, 4:33 PM

    I not subcribe u’r easyvalt service but per mounth send a SMS From a noumber & deducted RS 20 two toms i unsubcreib it but no Positive result………. so i need yoyr kind attention my mobile no is 9432076483 & a allternative no is 9836471115

    Reply
  • parmanand April 4, 2013 1:45 pm, 1:45 PM

    sir
    my balance is deducted by 20/Rs for gametashan service.but I did not take such type service at any time.same kind many time balance is deducted without any services given.this is totally fraud. I complained on 30 march 2013 to customercare.they said to refund in my account 20/Rs.but still no any refund in my account.my complaint no. is C30RJ300583. MOBILE NO.9413206330 PLZ REFUND.

    Reply
  • himanshu April 3, 2013 2:02 am, 2:02 AM

    bsnl is the worst service provider in universe. downloading speed is 0.5 kbps to 5 kbps maximum. and regular disconnecting problem every 5 min… i play chess on chess.com and it needs regular connection but due to bsnl i lost most of the matches… aur customer care wale to aise akad dikhate hain jaise inke baap ki company hai. and the reason behind this is only SOniA , maUnMohaN aur pura CONGRESS… sara sarkari tantra corrupt hogaya hai. neta sare besharm hogaye hain. ghotale par ghotale kar rahe. sansad mein galiyan de rahe, ashlil video dekh rahe, ek dusre par dosharopan kar rahe. chii. sharm aati hai. itne matlabi hogaye hain ye neta k desh mein aag lag jaye phirbhi inhe apni jeb bharni hai.

    ABKI BAAR VOTE KISI PARTY KO JITANE KELIYE NAHI BALKI CONGRESS PARTY KO HARANE KELIYE DENA HAI… black flag to congress.

    Reply
  • pawan singh March 29, 2013 4:10 pm, 4:10 PM

    I try to validity recharge 21 my mobile no 9402575911 recharge successfully done bt as topup, then I recharged with 28 rechage done but where its unkown.The biggest problem with ur telecome service is no any customer care services properly working. After 45 minuts of waiting ur rputed no 1503 not responding, I also tried to contact 09434024365, 9400024365, I m sorry but ur bad service frusted me so badly,by the way plz do something to active my sim and return my amount

    Reply
  • k.s.s.prakashrao March 28, 2013 9:55 pm, 9:55 PM

    DND Stop,
    My cell no.
    9492021199

    Reply
  • Trupti Mishra March 28, 2013 2:28 pm, 2:28 PM

    Movie masti pack services has been activated in my bsnl no 8986646185 although I have not subscribed for it as a result in every 3 days Rs 10 is being deducted from my account. since last 15 days I am trying to connect the customer care but with no response. I am just fed up with this. Please solve this problem and stop the services and return the amount to my account

    Reply
    • kapil June 8, 2013 6:52 am, 6:52 AM

      they did same with me….

      Reply
  • tapankumar March 28, 2013 12:03 am, 12:03 AM

    bsnl deduct 400 rs. From my this mo. No for spl. Servises activ by you without my apply and permision. Pls. Deposit my money in my mo. If there no action on my comp. I have go in consumer court

    Reply
  • M S Ramaswamy March 26, 2013 2:17 pm, 2:17 PM

    Sir, I already given the complaint about the faulty telephone line 02512401122, Every frequent days or month there comes fault in cable, line problem, new line distribution and what not happening. Now more than 2 years past till as on date no improvement nor resolving matter actual what is problem. I am regularly paying my bills on or before time. So what is problem with ur staff/attendent. See nobody is not taking any action. so please line-up and chase to do the needful.

    Reply
  • narinder chauhan March 22, 2013 9:47 am, 9:47 AM

    i am using your network mobile no 9418026650 and in the last month i paid the bill online vide receipt no 888883902525 but i am surprised on again charging this amount in this month bill please check

    Reply
  • Mahendra Kumar Saxena March 17, 2013 9:23 pm, 9:23 PM

    I am a bsnl prepaid mobile connection holder having mobile no. 9450883044. I oftently used a data pack of Rs. 98/- (2 G) for net. The expiry date of data pack was 16.03.2013 and I had already Rs. 32/- in my credit. I did not re-credit another pack of Rs. 98/- and my data pack got expired on 16.03.2012. Today, at morning at about 10.00 a.m. when I dialed *123# to know the balnce, I shocked to see that only Rs. 0.1 Paisa was left in my prepaid account. This is a brutal and shameless attitude of BSNL. I request to please make justice with me and re-credit the amount what exactly was lying in my account.

    Reply
  • Raveendran Nair March 16, 2013 10:35 am, 10:35 AM

    I was trying to make complaint about a faulty telephone but in vain as the grievance cell is not working. The wireless phone 0474-2007688 is not working for the last few days. pl arrange to withdraw the same and provide a new land phone with cable connection as early as possible.

    Reply
  • Bhupinder Singh Saini March 14, 2013 4:18 pm, 4:18 PM

    I paid bill for the month of February on 11th of march, after expiry of last date. on 12th of march i have submitted a request in the head office Chandigarh of bsnl for debarring my outgoing call facility. They note down my request and told me that it will be done within 1 hour, but when outgoing was not restored till 14th of march, i call up customer care, n they told me that bill for the march is still pending. I resisted that i have not received bill copy till now, and last date for depositing the bill of month of march is 23rd, then how you can keep my outgoing call debarred. he replied that you have paid bill for the month of march but bill of February is still pending.. great bsnl..

    Reply
  • Abraham Thomas March 14, 2013 11:08 am, 11:08 AM

    Sir, I already given the complaint about the faulty telephone line 04735 200765, it is broadband connection. nobody is not taking any action. I already paid one year advance payment also.
    so please do the needful.

    Reply
  • Kumar March 11, 2013 5:38 pm, 5:38 PM

    On 28th Feb 2013 I submitted request for MNP to switch from Vodafone to BSNL at Barrackpore BSNL Office.On 8th March 2013 my previous service provider vodafone disconnect the services but my new BSNL SIM is not getting network since last 5 days. I went to BSNL office but they are saying that they cant do anything .Please tell me what can i do?

    Reply
  • rajesh khatri March 9, 2013 5:17 pm, 5:17 PM

    this is a very fake company. i have recently recharge 50/- @ 9462400097.
    but company give me 0.00 rupees and give me recharge (200mb data) internet my. cheap company.

    Reply
  • suseela March 7, 2013 4:50 pm, 4:50 PM

    Dear Sir,
    I purched bsnl prepaid sim (9491862821) with my own documents and using form 3years two days before sim not working when i go for enquiry about this problum i found that my sim owner name is (Naga devi) and BSNL officers said that thay dont know and they offering new connection. can any one help on this issue how to make complaint on this..

    Reply
  • sandip kumar prasad March 3, 2013 10:58 pm, 10:58 PM

    dear
    sir i am wimax conection so i am pay for febbery month Rs-888/- no reacivce for deatels so kindly deatel for my email

    Reply
  • sam March 1, 2013 4:21 pm, 4:21 PM

    yes,bsnl is a blunder doing operator,very lazy processing!

    Reply
  • Appu February 28, 2013 10:43 pm, 10:43 PM

    Dear sir,
    I had purchased a new BSNL sim (NASM) plan. They told your call rate would be 20 paise, for that send sms for add on 5 BSNL numbers. I already sent but not even a response of activation. And related to this queries i called the customer care , the stupid fellows attending the call and blocking it…. They are not giving proper response …. Totally waste

    Reply
  • sudesh mahajan February 20, 2013 2:33 pm, 2:33 PM

    i have already complaint on my landline phone but nobody can take a action so i repeat my complaint my instrument is not working good condition kindly replace my instrument i am very greatfull to u my last comp. no. is pjb/co/2013/1927 my telephone no. is 0183-2535616

    Reply
  • Sandip Kumar Mitra February 18, 2013 9:35 pm, 9:35 PM

    Two occasion I have paid my tele bill oline for getting 1% discount but both the occasion Rs 10/- extra deducted from IOB account. Not understood. My a/c no. 1020137469. Not understood.

    Reply
  • ANIL KUMAR February 17, 2013 12:06 am, 12:06 AM

    Sab Bhakwas hai….No service at all….I want to lodge a complaint but could not find a customer care no. neither a site where I can lodge it. Says themselves No.1 but are No.0.
    I will change from BSNL to another service provider…

    Reply
  • roger t s February 7, 2013 2:38 pm, 2:38 PM

    our broadbandconnection not working properly. bsnl staff mohanan ask 1000Rs to solve the problem. so they not take risk to the problem.1350 Rs lost from our hand monthly. please solve the problem urgently

    Reply
  • Deepak jain February 7, 2013 11:02 am, 11:02 AM

    Ref: 9937606999On the above mentioned BSNL no. the roaming voucher of Rs. 198/- isactivate but the on net calls and off net calls are charged as per baseplan and the incoming calls are charged for Rs. 1/- per minute. Since thisis causing so much of hardship on me, please resolve the issue as early aspossible.

    Reply
  • Nikhil Trivedi February 7, 2013 12:41 am, 12:41 AM

    I made a recharge Rs. 98 for internet, as well as recharge of Rs 60 topup on my no 9420283628,
    my service is expiring on 17/7/2013 then also service provide said my service is inactive.
    On other end their customer care number is beyond hell (call drop)

    Kindly somebody teach them how to service,
    At one side they say we are biggest telecom company in India and on other only DARKNESS.

    BSNL Connecting India…….LOL

    Reply
  • mukesh awasthi February 6, 2013 6:54 pm, 6:54 PM

    i have submitted my document but bsnl nit activate my sim card what i do

    Reply
  • ashish February 6, 2013 5:14 pm, 5:14 PM

    on my mobile no-8005463553, around 100/- rupees is cut illegally by your people, i called 1503 thrice but they misbehaved and told you might have activated some service which is totally false as i am highly qualified in computers. i already had some balance, again recharged rs 180/ on 14-01-13 and same day took rs 87/ data card balance money is cut between 24 to 28 jan in steps, after complain they gave rs5/ so that i can run internet. i am planning to do portability all our bsnl nos and complain in consumer forum.

    Reply
  • Ashok Saini February 6, 2013 1:39 pm, 1:39 PM

    Dear Sir/Madam
    BSNL detect 50 rupees per month from my mobile no. 9468001197. I call in customer-care many time and register my complaint but no result. customer care not want to hear problem and believe in blaming only. first 50 rupees detected on 07.01.2013 and second time on 06.02.2013. I have resister a online complaint (no. B02HR302818 on 02.02.2013 ) and I receive a sms on 04.02.2013 related to this complaint that this complaint has resolved and no detection shown but today again 50 rupees detected . when i call customer care , they telling lie that a new service activated on your no. today. but this detection is preplanned ant message was received last week about this detection.
    I request please refund my 100 rupees and deactivate the service (whatever is activated on my no.)

    Reply
  • chandan January 27, 2013 9:21 pm, 9:21 PM

    respected sir i have paid a landline bill on bsn portal account on 13-jan-2013 my landline no:0186-2229449 and bill no 10214330220002 threw netbanking hdfc the status was succedd but few many days are passed they are not clear on my bsnl account plz updation of this regarding. i hope you may take action quick the last last date of bill is 29-jan the are not clear payment bsnl department disconnected my landline phone

    Reply
  • Syed Mohamed January 26, 2013 10:42 pm, 10:42 PM

    Bill was paid on time 04942566376 but the BB and land line both disconnected. This was reported to Mangalam exchange on 25/1/2013 with the paid bill receipt but up to 26th midnight no action taken. What about the rent to be paid and that to for broadband, if the connection was disconnected by the exchange and if it is not the fault of the customer.

    Reply
  • Bibhu Prasad Roy January 25, 2013 2:11 pm, 2:11 PM

    Sir,
    Your dept. deducted from my mobile no.9433718398 Rs.25.00 on 19.1.13. I contacted your customer care with Mr.Sirajul at 9.10 P.M. on 19.1.13 and Mr.Sujay at 9.55 P.M. and after that I contacted Mr. Bikash at 10.49 on 21.1.13 but unfortunately each and every time I received the same answer that I look into the matter. Kindly look into the matter and back the amount Rs.25.00 deducted from my mobile mentioned above.
    Thank you

    Bibhu Prasad Roy
    237/3/1, Maharaja Nanda Kumar Road (South)
    Kolkata – 700 087.

    Reply
  • dinesh January 23, 2013 8:45 am, 8:45 AM

    bsnl lose th belive of their costomer…..

    Reply
  • yash January 16, 2013 7:33 am, 7:33 AM

    BSNL is a froad service.no any one persion is there which solve the problem of any costumer.i requested to all of people don’t use the BSNL services .it deducts the balance ownself for the unusual servicies.its a froud services

    Reply
  • trinath biswas January 15, 2013 10:02 am, 10:02 AM

    Deduction of money without my concern Rs.20/ as so called Easy vault phone Back up . Request to get refund

    Reply
  • p k raul January 13, 2013 7:01 am, 7:01 AM

    i have complained at charbatia branch of cuttack bsnl office regarding replacement of caller id handset for more than half a month but they are not attending the same saying non availability of hand set .is it their responsibily ?in which way coustumer is responsible for this. please do the nedful for better service that you advatise often .

    Reply
  • Umang January 11, 2013 4:02 pm, 4:02 PM

    It is nice to BSNL launches website to receive customer complaints but who is acting on it? I have made 5 complaints for BB plan change not getting updated and everytime my complaint was closed without action or notification.

    Reply
  • Binu Kumar B V January 11, 2013 10:12 am, 10:12 AM

    I am a user of BSNL Mobile and have activated pay per second plan on 21/12/12 with refer.no-1344556079, but the plan is not yet active and reducing from my account as per the prepaid plan tariffs. So I kindly request to check the matter immediately and either activate the plan with effect from 21/12/12 or return the amount to my credit.

    Reply
  • sherkhar January 3, 2013 4:10 pm, 4:10 PM

    I have submitted a complaint in BSNL customer care 15 days back for canceling the offer (I don’t know, which offer.) facility activated in my mobile number. The persons of Customer care Center have told “Same will cancel” . The BSNL have deducted Rs.10/- per day. I have intimated several times, the customer care has kept me on call waiting for more than 1 hour. This is very unfair and the service is very bad. An early reply will awaiting. If you not interested to provide good service, intimate immediately by return mail.

    SHEKHAR
    9449667145.
    BANGALORE.

    Reply
  • Shekhar January 3, 2013 3:56 pm, 3:56 PM

    I have submitted a complaint in BSNL customer care 15 days back for cancelling the offer (I don’t know, which offer.) facility activated in my mobile number. The persons of Customer care Center have told “Same will cancel” . The BSNL have deducted Rs.10/- per day.I have intimated several times, the customer care have keep me on call waiting for more than 1 hour. This is very unfair and the service is very bad. An early reply will awaiting. If you not interested to provide good service, intimate immediately by return mail.

    SHEKHAR
    9449667145.
    BANGALORE.

    Reply
  • Subhash shende December 30, 2012 8:51 pm, 8:51 PM

    I am the user of BSNL from poddar gardhan ,wardha.In this area there is no network of BSNL 2G and 3G coverage.so for that,what can I do ?
    so please cover this area by your network.I hope you work on it immediately.
    Thank you

    Reply
  • arun December 29, 2012 6:31 pm, 6:31 PM

    Very much disappointed with the services of BSNL

    Reply
  • Achu balan December 25, 2012 10:30 am, 10:30 AM

    bsnl stopd their sms plans of 13(200Sms),23(1000sms),33|(1500Sms)&53(3000sms) and started plans of 12(50sms)& 68(10paisa for all msg for one mnth)…!!!

    THANKS FOR BSNL KERALA….ONE AND ONLY OPERATOR PUSH CUSTOMERS TO LEAVE….

    PLZ STOP THIS …..

    Reply
  • sanjay chaturvedi December 8, 2012 10:27 pm, 10:27 PM

    yes its not new, i am using same service from last 1.5 year. just complain using this option got approx 8-9 calls on next days from different persons regarding the issues, nice feature.

    Reply
  • GIRISH VIJAYVARGIA November 27, 2012 6:00 pm, 6:00 PM

    I HAVE COMPLAINT AGGAINST BSNL REGARDING MY SIM 9414412129 IS NOT ACTIVATE FROM 07-11-2012, DUE TO I HAVE CONVERT IT FROM PREPAID TO POSTPAID

    Reply
  • Ankit November 20, 2012 3:53 pm, 3:53 PM

    Hi,
    Couple of years back I was facing issues with BSNL on a major scale. My mother was a VP in a central got school and the school was in a rural area. For one complete year the phone was dead and the bills were regularly generated and we paid, however after some searching online, I found out a webpage with the direct complaint facility to DOT delhi. I logged the complaint and within 3 days the entire BSNL personal visited the school to rectify the issue. I was also refunded the entire amt paid by me and kept on rcving the calls from their PG cell for nxt month or so to chk if the phone was working fine.
    Now I am again facing the same issue at my home phone in ludhiana and even after no of complaint nothing has happened. I am not able to find the same webpage again so that i could login the complaint. Does any one has any idea abt the same?

    Thanks

    Reply
  • Raghu November 3, 2012 10:33 pm, 10:33 PM

    @Arjun
    yes agreed they have lot to do customer service. when i complained of lower speed in this portal lady phoned from BSNL she talked very roughly to me. these guys will keep talking to this. If we write to CMD, they talk in a different voice and when we complain this portal they talk rough as they want. i do not know when will BSNL become Customer Centric. they are loosing customers in mobile still they are not bothered.

    Reply
  • Arjun November 3, 2012 9:56 pm, 9:56 PM

    BSNL need to do lot in terms of customer service

    Reply
  • Raghu November 1, 2012 7:31 pm, 7:31 PM

    @sanket
    Thats great news. Hope they act fast will all customers on all issues max within 3 days .

    Reply
  • sanket November 1, 2012 6:44 pm, 6:44 PM

    Hi -

    This was great. My complaint was acted upon in just one day. Though it was about address change, i had been told to go to exchange for that when i contacted a known person in exchange. Now i have lodged another one to improve EVDO speed. I am doubtful about this though :)

    Reply
  • Raghu November 1, 2012 5:36 pm, 5:36 PM

    Also one more suggestion to BSNL let htem start ONLINE CHAT SUPPORT same on the lines of Tata DOCOMO on Broadband,Telephone, Mobile seperately from 8 am to 8 pm to solve the issues immediately instead of waiting hours together on phone to wait for the customer care executive to come on the line

    Reply
  • Raghu November 1, 2012 5:20 pm, 5:20 PM

    iam also very much dissapointed with the worst services of BSNL MOBILE. But i do not know why they are curbing the customer words to just 200 words. it is quite difficult to explain in 200 words sometimes it will be much more.

    Reply
  • Prasad Tumu November 1, 2012 4:32 pm, 4:32 PM

    Thanks a ton for sharing this info..very much disappointed with the services of BSNL

    Reply
  • jot November 1, 2012 4:02 pm, 4:02 PM

    jot :
    I have been using this BSNL Greviance site for more than 2 years now !
    My complaints were sent directly to SSA level officers.
    Even got phone calls asking me whether the problem was solved or not.
    What is new in this ?

    OK,I think addition of Mobile service greviances is New.I have so far sent complaints for Landline only.

    Reply
  • jot November 1, 2012 4:00 pm, 4:00 PM

    I have been using this BSNL Greviance site for more than 2 years now !
    My complaints were sent directly to SSA level officers.
    Even got phone calls asking me whether the problem was solved or not.

    What is new in this ?

    Reply
  • Prasenjit November 1, 2012 12:52 pm, 12:52 PM

    Brothers, this is BSNL…it is determined to continue their laidback manner, sll talk and no walk…no work, this PSU claims to be our nation’s flagship cellular service provider…huh!

    Reply
  • Sabarinathan November 1, 2012 5:48 am, 5:48 AM

    Hi,

    i had just launcted a grievance and i got a reference number but there is no interface i can use to get the staus against the reference number and so its 100% one way system where you can launch the grievance and canoot see its status there after

    Reply
  • Vineet October 31, 2012 2:23 pm, 2:23 PM

    Lodged a complain regarding stv135 nt wrking in bihar circle yesterday.till now nothing has happened no response from bsnl team.

    Reply
  • Rajiv October 31, 2012 11:02 am, 11:02 AM

    Any positive response ?

    Reply
  • Jay October 31, 2012 9:40 am, 9:40 AM

    Few years back ,my BB connection did not work and I raised a complaint. After many calls and few visits to Exchange, 2 engineers came to my home. They did a lot of things, they even pulled down the BB wires, which we had pinned to the wall, and they made it run below our Sofa, after 2 hours of trying, the issue still remained. At last, they said, they are unaware of setting in Windows 7, and they said they’ll come back in few days ith details about this.

    In next ten minutes, 2 line men from BSNL came to our house, enquiring about the problem. They came in and just had a glance, and immediately found the problem was with our splitter. They brought a replacement and everything was fine.

    The engineers tried to do all they learnt in a book, but the line men know the practical issues !!!

    Reply
  • Suma October 31, 2012 12:23 am, 12:23 AM

    This is my complain to BSNL which i have just wrtten to them.”….My nmbr is 89******* full UTMS ntrk.Rchged Rs-270 for 10GB/30days with RS-110.Speed 6 to 10kbps nd some times 5Byts. Complaind 2times dockets r J21WB3**** & J22WB**** still prob till now….” (190chr) lets see what they gona do..

    Reply
    • sujit October 31, 2012 8:32 am, 8:32 AM

      buddy 270is a 2G pack.
      So you can’t do much if they dont give speed.

      Reply
  • PD October 30, 2012 11:25 pm, 11:25 PM

    Nirakar Panda :
    @nithin
    funny but not impossible. its quite possible with BSNL

    There are many more instances of (wrong)doings of BSNL ! I have two “pyari jodi” cells of BSNL issued against two landlines (one in Kerala and one in Maharashtra). Most of the time I am not in Kerala and thus hardly use the “jodi” sim in Maharashtra because of obvious reasons. Few days back I just kept the sim in “active” mode and to my utter surprise noticed that all the balance accrued were quietly eaten up by activating “Bhavishya Vaani” – an obnoxious VAS from On-Mobile costing Re1/- per day. A complaint was lodged when the balance was something around Rs.8/- The CC executor ?/executive politely ensured the ‘deactivation’. However when checked after two days the balance reduced to Rs.1.39. Once more went thru the same harrowing process with CC. Again another one at the CC did the same. This is not the end of the story, after two days the balance reduced to just Re.0.39, means one more activation of the same “stupid” Bhavishyavani (of Munna Bhai fame ?). Now I did not bother to complain for nothing is left out in the account and they can not take Re.1/- day ! All these happened between October 20 and 25th ! What could be a suitable Bhavishyani for BSNL !

    Reply
    • techfrick November 3, 2012 3:54 pm, 3:54 PM

      go for mnp & port out

      Reply
  • rockstr October 30, 2012 10:37 pm, 10:37 PM

    Praveen :
    I went directly to exchange and the concerned person., still my issue is not resolved. What will happen with online complaint portal???

    he he he well said ,

    Reply
  • PD October 30, 2012 10:17 pm, 10:17 PM

    Nirakar Panda :
    @PD
    very correctly said, I have also lodged two complaints at selfcare service at BSNL website but No use also sent several mails to all officeials most of the mails bounced back and some were completely unanswered. Hence Still I doubt any New system to be succeed in BSNL

    Even same is the case with MTNL and I can vouch for this too ! It seems the PSUs believe in the policy of keeping mum (or ignore ?)better than getting hooked with contentious issues ! The alternative is to either leave or grin and bear it !

    sujit :
    @PD
    YES I did.
    I have received replies and my issues have been solved as well.
    Thats why I am suggesting.

    Good. You are one among some fortunate subscribers !

    Reply
  • Nirakar Panda October 30, 2012 7:56 pm, 7:56 PM

    @nithin
    funny but not impossible. its quite possible with BSNL

    Reply
  • Nirakar Panda October 30, 2012 7:54 pm, 7:54 PM

    @PD
    very correctly said, I have also lodged two complaints at selfcare service at BSNL website but No use also sent several mails to all officeials most of the mails bounced back and some were completely unanswered. Hence Still I doubt any New system to be succeed in BSNL

    Reply
  • kundan October 30, 2012 7:21 pm, 7:21 PM

    Nothing is going to improve in bsnl.Most of the staff has no idea how to solve the problem & those who do they don’t want to solve your problem.

    Reply
  • Rajiv October 30, 2012 6:17 pm, 6:17 PM

    @Tharun George
    If area is not feasible to install 3G site than operator cant do much on that becoz of new strict radiation norms and govt need to operator fallow strictly.

    Reply
  • Rajiv October 30, 2012 6:11 pm, 6:11 PM

    TT people, if you are BSNL users do complain on this portal and share your experience with comments, this system work properly or not ?

    Reply
  • Tharun George October 30, 2012 5:53 pm, 5:53 PM

    @techfrick
    I have 3G service from Idea. BSNL 3G service stops after 4km from kottayam town. I am at 6km from town.

    Aircel and Docomo not even started 3G service in kottayam city.

    Reply
  • sujit October 30, 2012 4:51 pm, 4:51 PM

    @PD
    YES I did.
    I have received replies and my issues have been solved as well.
    Thats why I am suggesting.

    Reply
  • nithin October 30, 2012 4:16 pm, 4:16 PM

    BSNL is really funny, 2 years ago i have a bsnl sim,i register a complaint ,but no result ,i port out bsnl to airtel, yesterday i got a message from bsnl cc “your coplaint hs been lodged in our system”

    Reply
  • Parthiban k October 30, 2012 3:39 pm, 3:39 PM

    R u kidding do you can ask it to a pvt operator no one will provide it every ware you can only use where it is available

    Reply
  • S.Sudhakar October 30, 2012 3:36 pm, 3:36 PM

    To Nirakar panda,
    Well said.

    Reply
  • S.Sudhakar October 30, 2012 3:18 pm, 3:18 PM

    To all :

    Do not believe BSNL broadband’s speed. Check your ADSL status for the maximum speed configured for your conenction (in the BSNL switch). They are purposely reducing the upload speed. The upload speed configured in my connection is only 741 Kbps which must be 768 Kbps. I am staying less than 2 Km from the telephone exchange.

    BEWARE !!!.

    Reply
  • PD October 30, 2012 2:54 pm, 2:54 PM

    sujit :
    @Nirakar Panda
    panda bhai send your complaint to cmdbsnl@bsnl.co.in

    Did u ever receive a reply ? All the mails sent by me to the add RETURNED UNDELIVERED… In box out of cap….!

    Reply
  • Praveen October 30, 2012 2:39 pm, 2:39 PM

    I went directly to exchange and the concerned person., still my issue is not resolved. What will happen with online complaint portal??? :-)

    Reply
  • sujit October 30, 2012 1:34 pm, 1:34 PM

    @Nirakar Panda
    panda bhai send your complaint to cmdbsnl@bsnl.co.in :)

    Reply
  • Tharun George October 30, 2012 1:32 pm, 1:32 PM

    I filled many complaints. The average time to respond is more than 3 months. They don’t solve any problem they reply simple nonsense. Here is an example.

    When I requested them to add 3G to my location and nearby location they said

    CASE CLOSED BY THE UNIT ON 15/11/2011.
    LOCATION-1 AND LOCATION-2 ARE NOT 3G SITES

    Reply
    • techfrick October 30, 2012 2:48 pm, 2:48 PM

      where do u stay frnd ? Isnt there Bsnl 3g service ? Other operators?

      Reply
  • PD October 30, 2012 1:17 pm, 1:17 PM

    Nirakar Panda :
    @Santosh
    Thanks Mr. Santosh for your valuable suggestion, I have registered now two complaints on this site. Lets see whats happens. thanks once again.

    It all depends on the circles ! As for Raigad Circle in Maharashtra, I can say that no supplies/inventories are available either for replacements or any desk for repair of faulty sets ! Forget new connections with new phones. However, those in the Call Centres can act some issues involving Pressing keys and registering complaints and at the exchange level they can attend and mend the existing installations, with whatever items presently available at their disposal, that all !

    Reply
  • V.P.Guru October 30, 2012 1:14 pm, 1:14 PM

    I used selfcare portal for a compliant. Till the status of compliant is open. No response on it. At the same time, i rarely get problem in my connection and resolved by using 1500…

    Reply
  • Nirakar Panda October 30, 2012 12:34 pm, 12:34 PM

    @Santosh
    Thanks Mr. Santosh for your valuable suggestion, I have registered now two complaints on this site. Lets see whats happens. thanks once again.

    Reply
  • Santosh October 30, 2012 12:22 pm, 12:22 PM

    @Nirakar Panda
    no sir, its not useless, just try it. So far its the best service from BSNL to address their customer griavances. I have used the service for refund of my pospaid deposit, increase in broadband speed..and the result u get it 100 %.

    Reply
  • Hemant October 30, 2012 12:16 pm, 12:16 PM

    BUT still we first need to call to customer-care which is very time consuming and irritating ….Need to launch good unlimited broadband plan..currently I am using 750 unlimited (1 mbps upto 4 gb then 512 kbps), After FUP should be 1 mbps at least….

    Reply
  • Nirakar Panda October 30, 2012 12:16 pm, 12:16 PM

    What the benefit of such services, where the officials are not even read nor access to such systemes. Useless!

    Reply
  • Santosh October 30, 2012 12:16 pm, 12:16 PM

    its not new..its their from more than 2 years…i regular use the above service..

    Reply
    • sunil March 14, 2014 9:15 pm, 9:15 PM

      Very bad customer care
      no proper taring for agents
      Not picking calls

      Reply

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