BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers

Good news for BSNL Mobile, Landline and Broadband customers who are facing tough time dealing with complaints, India’s Natioanl Telecom Backbone Bharat Sanchar Nigam Ltd (BSNL) today announced the launch of new Online Complaint Portal for its Mobile, Broadband and Landline customers which has made the process much simpler now for any complain related issue.

BSNL has enhanced its Online Complaint portal and Public Redressal setup in BSNL has been introduced right from the Corporate Office to Telecom circles /SSA levels. The operator claims that now Circle Level and Corporate Level team will monitor all the complaints to resolve the issue within a specific time-frame.

How to use BSNL Online Complaint Portal / Public Grievances (PG) System :

1. First you need to Book you complains at BSNL have Toll Free Number
198, 1500, 1501, 1503 which can be accessed from any BSNL phone toll free.

2. If your problem is Not Resolved within satisfactory Time Period or BSNL Staff/Officials are not resolving the problem then there is way to bring your problem to higher level by registering complains at BSNL Public Grievances (PG) Complaints Website

BSNL Subscriber can register the Online complains on website : http://mis.bsnl.co.in/pgs/internet/pgwebregn.asp select Telecom Circle or State, Fill Customer Detail, Contact No (Must) on which BSNL Authority will contact you. Mention Grievance in Brief and submit it. You will get One ID, Note it for future reference.

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534 Comments on "BSNL Launches New Online Complaint Portal For Mobile, Broadband and Landline Customers"

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Harikrishnan M
Harikrishnan M
July 18, 2016 9:08 pm 9:08 PM

Dear all,
I have a complaint. Last two three weeks I am facing a problem with my bsnl prepaid Sim. Deducting amount for incoming calls. I am not in roaming, do not activate any value added services. Then why this is happening. Already I had a telecom with customer care executive, they directed me to bsnl local office. But that people also have no solution. Can anyone help me to sort out this issue.

hari k nair
hari k nair
July 2, 2016 8:51 pm 8:51 PM

Hello,I am hari I port a Vodafone gsm sim to bsnl and bsnl sim is active other phones like Nokia c2 I can make calls but I could use that sim in my swipe elite the previous Vodafone slot…why…? Please help

ravi kumar
ravi kumar
June 19, 2016 11:26 am 11:26 AM

sir, more than complite no internet so did not retify

riyaz
riyaz
June 18, 2016 1:16 pm 1:16 PM

Gents,

As per my experience BSNL is worst in Internet connection always its disconnects for every 15 minutes and now my LANDLINE is also always in dead position & my Landline no is 220591(Use Guntakal Code,AP).After several complaints no body is considering my Request and we are paying bill as per agreement date.Kindly take necessary action on this ASAP.

Jaiwindass
Jaiwindass
June 8, 2016 9:15 pm 9:15 PM

My telephone every week problem. Telephone cable not good.So many times complaint this problem, Still not repair pls consider this problem.

narayanan
narayanan
June 6, 2016 11:25 am 11:25 AM

My telephone number is not working last one month. several complaint already launched but till date no action taken by our exchange . Telephone number 04682257473/ 7025707037

Bharat
Bharat
June 5, 2016 1:27 am 1:27 AM

My Internet. Not working I completely 5 day

Rohit sharma
Rohit sharma
June 1, 2016 2:15 pm 2:15 PM

Extremely poor mobile connectivity in my residential town Pallanwala, Tehsil Khour, Distt Jammu (J&K) 181204. Nobody from BSNL is ready to take it serious. After repeated complaints, still the condition is worst.

Angel
Angel
May 28, 2016 6:47 pm 6:47 PM

Often their is problem in connecting mobile data in bsnl.

H T Gaikar
H T Gaikar
May 20, 2016 9:38 pm 9:38 PM

Network not available in some areas at TAPS COLONY Boisar,palghar,please improved network range

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