Telecom service provider Bharti Airtel had the most congested GSM network during October December 2008, followed closely by Vodafone.An analysis by sector regulator Trai has said among the mobile service providers,Bharti Airtel had the largest number of points of interconnection with congestion during the period, Telecom Regulatory Authority of India said during October-December 2008 period Airtel had 14 POIs with congestion, while Vodafone was the second most congested network with 12 POIs, followed by Reliance Communications and Idea with 11 each, and Dishnet Wireless with eight.
Congestion in PoIs to BSNL MTNL from private operators has decreased to 35 in Dec’08 period as compared to 68 in Sep’08. PoIs among private operators too has decreased to 31 in Dec’08 as compared to 61 in Sep’08 Circle-wise, Bihar recorded maximum PoIs at 22 followed by North East, Rajasthan, UP-E and UP-W with each of these having 5 PoI.
To ensure seamless inter-connection, TRAI monitors the level of congestion at the POIs among various service providers on a monthly basis.This parameter signifies the ease with which a customer of one network is able to communicate with a customer of another network. It also reflects as to how effective is the inter-connection between two networks.The benchmark notified by TRAI for this parameter is less than 0.5 per cent. This means that out of 200 calls between two operators, only one call should face a congestion problem.During the period, the Cellular Mobile Telephone Subscriber base has increased from 315.31 million in September 2008 to 346.89 million in December 2008, while the number of POIs with congestion has decreased from 129 in September 2008 to 66 in December 2008
SHARWAN October 6, 2010 at 4:38 pm
May be. But other networks are worse than Airte are worst
TATA DOCOMO August 17, 2009 at 11:43 am
@GAN DAV
We apologize for the inconvenience caused to you. We will resolve your problem as soon as possible. Please provide us your contact number so that we can check the network issue you are facing. We are also sorry for the Customer care problem. We received overwhelming response from our customer due to which we initially faced congestion problems. However, corrective actions have been taken to resolve the call center problem.
Thank you
Duane April 15, 2009 at 2:46 pm
>> The service of Airtel>Bihar/Jharkhand is worst specially during evening to night hours(5pm-12am).
What can AIRTEL do if the BIHAR BSNL and BIHAR RELIANCE SMART (GSM)networks are congested? A POI is, after all, a pipe… choking @ either end would result in NETWORK BUSY… my personal experience of calls from AIRTEL to AIRTEL BIHAR NOS has been good with calls connecting in 8 seconds and on the 1st attempt.
DEBOPRATIM ROY April 13, 2009 at 11:43 pm
The service of Airtel>Bihar/Jharkhand is worst specially during evening to night hours(5pm-12am).You keep on trying only to get either network busy or your call doesnt get connected even.Increasing the subscriber base every month doesnt mean that Airtel is No:1 operator,overall service is worst(admit it or not).Even BSNL,MTNL,Aircel,Idea,Vodafone,Reliance is better than Airtel comapred to coverage and signal wise.Small example..In most metro stations in Calcutta and inside metro coaches there is no coverage of Airtel(have checked myself).So now whats the big mouth to declare “WE ARE No:1).Huh??
GAN DAV April 13, 2009 at 8:06 am
I’ve been trying to dial a number in India for the past 3 DAYS!!! I tried your local access numbers across various cities. NONE of them work. I always get a message saying ‘All circuits are busy’. Your network quality is really pathetic. If you continue this poor level of quality, soon your business will close even if you offer 0 cents/min.
Then I called your ‘so-called’ customer service number. I was bluntly told by a recorded message that ‘All customer service lines are busy and I should hang up and call later”.
If you are incapable of running a telecom network, I wonder why you don’t pack your stuff and go home already!! Get better or perish!
AP April 4, 2009 at 10:51 am
Its independent analysis done by Trai the telecom regulator, on all telecom operator and its clearly says that Airtel is most congested network in compare to all other like BSNL, Relaince, idea and many other, I dont know why this site’s all the airtel dominated reader did not accept this truth. When there is POI congestion then other network call will not mature and in airtel case same is there, so airtel user thinks that other network is worse but in real their network was congested.
Peater April 3, 2009 at 11:31 pm
@ Suhan Srikanth what will you say if the call itself never get connected when i make a call it says “Network Error”
Suhan Srikanth April 3, 2009 at 7:55 pm
I totally agree with you.. BSNL n reliance have network problems n vodafone n idea have coverage problems… not covered in many regions of country
Suhan Srikanth April 3, 2009 at 7:52 pm
generally airtel users face very little problems compared with other operators. call drops u face may be due to the problem with the other network u r calling.. please mention in which circle u r facing problem?
i dont totally support airtel,, airtel may be most congested network as the airtel users are more than any others..
Neha nair April 3, 2009 at 7:06 pm
Even new operators are unable to provide better service.I think TRAI forget to mention Aircel into the list my experience with Aircel is worst frequent call drop one of the worst operator in Delhi
Ajay April 3, 2009 at 3:52 pm
May be. But other networks are worse than Airtel. Reliance and BSNL are worst.
Rohit April 2, 2009 at 3:24 pm
even i never had much prob with airtel network… but my bro used other network.. he always experiences network problems
Atul April 1, 2009 at 9:33 am
I do have a problem with airtel call drops,network busy I always face this problem
Rudra.D April 1, 2009 at 7:42 am
may be this report is true, but i had no prob with AIRTEL !
Nidhi Razdan March 31, 2009 at 7:43 am
as the number to subscriber increase the conjugation rate increases hope this will help Airtel in improving the network quality in coming days but in my experience i haven’t faced any kind of problem with Airtel