TRAI directs Vodafone to stop using 111 number

The telecom regulator has issued an order directing Vodafone to stop using 111 number on its network. As per TRAI, Vodafone has violated national numbering plan which prohibits uses of numbers from 100-115 for operator services.

vodafone-new-logo

DOT issued the national numbering plan in 2003 and kept numbers from 111-115 as spare for future use. While numbers like ‘100’, ‘101’ and ‘102’ for Police, Fire and Ambulance services respectively.

As per TRAI, Vodafone has used on their website advertisement asked customers to dial 111 to get internet settings, pre-paid data offers, post-paid 3G data packs, self-help for data services, Blackberry Internet offers and to find out the balance. The regulator termed this as violated national numbering plan and directed Vodafone India to discontinue use of ‘111’ and submit compliance report latest by March 10.

In reply to previous show cause notice by TRAI, Vodafone stated that ‘111’ number had been in use by them for the last 18-20 years and that they were in genuine belief that there was no restriction in its use as the number was already under valid use prior to 2003 as a common customer care number across all the circles. Vodafone also said that they have been transparently filing their annual compliance with the Authority in regards to the use of this level of their customer help services since 2007.

Also read: Vodafone to offer Unlimited calls for Prepaid customers

However TRAI rejected this as it believes “by using level ‘111’ without the permission of the licensor, the service provider has contravened the national numbering plan and filing annual compliance report to the regulations of the Authority cannot be treated as authorization to use level ‘111’.”

Reported By

Leave a Reply

20 Comments on "TRAI directs Vodafone to stop using 111 number"

 

Sort by:   newest | oldest

[…] regulatory authority of India had asked Vodafone to stop using the 111 number for its customer care services. TRAI had notified Vodafone on 2nd March and asked it to file the compliance report by 10th March. […]

[…] regulatory authority of India had asked Vodafone to stop using the 111 number for its customer care services. TRAI had notified Vodafone on 2nd March and asked it to file the compliance report by 10th March. […]

M.KAMM
March 4, 2015 3:42 pm 3:42 PM
Vodafone has widest coverage and 3G atleast in ICRA with other operators. But BSNL has its own network, but the users are still suffering. But in a private operator Vodafone Users are just enjoying the experience of high speed network maximum. Including me. 3G Vodafone is really better compared to AIRTEL 3G, and AIRCEL 3G. Aircel 3G provides worst 3G internet experience. Now a days airtel is following aircel for providing 3G. But AirCel’s 3G price for its speed is okay. What about AIRTEL 3G.? even Validity Value is poor for 28DAYS and 21DAYS. Here in my city Idea is… Read more »
wpDiscuz