Indian telecom watchdog Telecom Regulatory Authority of India (TRAI) has directed Vodafone Essar to not reject ‘Mobile Number Porting’ requests of its subscribers on grounds of contractual obligations if the customers had not entered into a contract with the operator.
In order to improve the effectiveness of MNP in India, TRAI also direct Vodaofne to follow the guidelines of MNP Act sincerely.
TRAI said that it has received lot of complaints whereas the majority of Mobile Number porting requests have been rejected by Vodafone Essar on the ground of contractual obligations as the reason, however customers complained that they did not enter into such agreement with Vodafone.
TRAI also observers in many cases, after the customer filed a complaint with the TRAI for the wrong rejection of their MNP request and the authority forwarded the complaints to Vodafone Essar, the porting request was accepted and such customers are allowed to port out and therefore.
Hi,
Vodafone is rejecting my MNP 3 times, giving the reason as UPC mismatch. But I have confirmed with the receiving service provider that UPC is correct. But still my request is getting rejected. And logically, it is not possible for anyone to make same mistake thrice. Please get me out of Vodafone. I want to complaint to TRAI and consumer forum. What should I do?
HI,
Vodafone has rejected my porting request 2 time. First time without any reason and second they said due to code mismatch. Now i don’t know what to do. Can i have any mail i.d or number of TRIA, where i can complaint against them. Regarding service ….service is really very bad. I am not satisfy with them. They change plans without any notifications. We have many telecom brands in India but don’t know why govt. gave them so much power. They do whatever they want.