Trai Asks Operators Not to Charge More Than the Current Monthly Bill Under the Best Fit Plan

The Telecom Regulatory Authority of India (Trai) which has extended the channel selection deadline till March 31, 2019, has now asserted that operators should not charge the users more than their current monthly bill under the ‘Best-Fit’ plan. During the deadline extension meeting that took place on February 11, Trai has come to a decision that every Distribution Platform Operator (DPO) should create a ‘Best Fit Plan’ based on the current plan of the subscriber. “Trai has clearly asked distribution platform owners (DPOs) to ensure that for consumers, the monthly outgo under the best fit plan should not exceed the payout per month of existing plan of the subscriber,” Trai Secretary SK Gupta told PTI. Furthermore, Trai also stated that if it receives any complaint from the users regarding the best-fit plan, strict action would be taken.

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Trai Urges DPOs to Create Best-Fit Plans to the Subscribers

As noted, the telecom regulator Trai on Wednesday asserted that operators could not charge TV viewers more than their usual monthly outgo under the ‘best-fit plan’ to be offered during the transition period, and cautioned that the regulator would take action on any such complaint Gupta said Telecom Regulatory Authority of India (Trai) is monitoring the situation and will take action on consumer complaints, if any, on the issue.

“Trai has directed DPOs to give the best fit plan to customers who have not exercised their option as of now, in order to protect their interest and ensure that they do not face any inconvenience,” Gupta said.