Exclusive: Self Care just a tweet away for Reliance Customers – SmartCare powered by Twitter

In the recent times banking has moved to twitter. India’s second largest bank, ICICI Bank had recently introduced twitter banking where a host of operations like checking account balance, funds transfer can be achieved through the social channel. Back in 2012, Tata Docomo had introduced an innovative service wherein customers could use certain hashtags to recharge and activate services. We are not sure if the service works now. TelecomTALK has learnt that Reliance Communications is launching a new service branded SmartCare for offering Self Care services through twitter.scare

Which services are available?

SmartCare services are available for both Mobile and Dongle users wherein one can

  1. Check account balance
  2. Recharge or pay bills
  3. Check offers and discounts
  4. Access Value Added Services

Important Terms and Conditions


Our Take

Overall SmartCare is a nice offering and is coming at a time when Reliance and other Indian players are under fire for Net Neutrality violations. With twitter gaining widespread adoption in India, SmartCare can be a hit. It remains to be seen if other telcos also jump to the twitter bandwagon to offer similar services.

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40 Comments on "Exclusive: Self Care just a tweet away for Reliance Customers – SmartCare powered by Twitter"


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July 11, 2015 1:44 pm 1:44 PM

erm.. how to use this service? Any link where detailed procedure to use it is mentioned?

sanjit roy
April 30, 2015 12:27 am 12:27 AM

now a days rcom is shutting stores across rest of bengal, it reflects their current situation of rcom and also it the oldest gsm service of rowb since 97. From its inception it has the bad network and management.

April 29, 2015 11:05 pm 11:05 PM

Actually rcom is heading towards bankruptcy just look at thier financial data , thier debt levels are very high compare to their cash flow day and day they are borrowing money for just their opex and profits are falling if someone asks about the management of rcom then it dont really exists.