Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Varun Kashyap & Sridevi Reddy
Co-Founders, Zithara.ai
Transforming Indian Offline Retail and Customer Engagement Using AI
It’s time to speak out the results of Idea Cellular – Voice of the customer poll.Thanks to all the users who have taken time to share their experiences in the feedback form along with suggestions and complaints with other readers as well.
coming to the poll statistics…
Q1. What is your connection type with Idea Cellular?

As usual Prepaid wins in this section when compared to Post paid.
Q2.To Which Telecom Circle you Belong?

It can be noted that highest number of Idea Cellular users who participated in this poll showed up from Maharashtra followed by Tamil Nadu, Kerala and Andhra Pradesh.
Q3.What is your Age on Network?

The average age on Network by all the users is approximately 3 years while the highest and lowest age on network stands 10 Years and 1 month.
Q4.What is your Base Tariff Plan?

From the feedback it can be clearly observed that most of the users are on 1.2p/sec Tariff plan.
Q5.What is the main reason for you to opt for Idea Cellular Services ?
Users feedback reports Tariff Plans and Network as the main reasons for them to opt for Idea Cellular Services.
Q6.Is your Choice and Reason for selection of this Operator Fulfilled?

Q7.Average Monthly expenditure on your Number?

Around 44% submissions report that their average monthly expenditure is above Rs100 and below Rs300.
Q8.What is the most you like in Idea Cellular ?

Network is the most liked aspect/parameter from Idea Cellular users with 58% followed by Plans and Tariff.
Q9.What is the most you Dislike in Idea Cellular ?

While the previous Question reported the 2nd most liked parameter is Plans and Tariff, surprisingly the rest of the people who took the poll disliked the Tariff and Plans with highest percentage of 46 followed by availability of affordable Tariff add ons.


