Andrew Bonwick
Vice President of Product Development at Relm Insurance
Madhav Sheth
CEO of Ai+ Smartphone
Varun Kashyap & Sridevi Reddy
Co-Founders, Zithara.ai
Transforming Indian Offline Retail and Customer Engagement Using AI

There has been tremendous changes in the VAS industry since TRAI’s epic ruling. What are VAS companies doing now to survive? To find out, TELECOMTALK interviewed Niyati Shah, founder of Shotformats Digitals, a digital distribution and a new media company.
Teletomtalk (TT): You raised an undisclosed sum from Matrix Partners last year, how are you utilising that money?
Niyati Shah (NS): The money has been utilized across various verticals i.e. Technology, Brand, Human Resources, Acquisitions and Launch Of Our D2C initiative – Biscoot.
(TT): Since TRAIs regulation, many VAS companies had a decline in revenue and it shows in their earning reports. One of the major pitfall of the TRAI regulation was that VAS companies found it difficult to provide a platform where users will find all the services offered. How are you helping discoverability of content now?
(NS): We as a company were always in a farming mode and not in a hunting mode, hence we had developed a loyal subscriber base over a period of time on sheerly on the basis of quality products. The entire industry has gone through a slump but it was a critical period as it led to consolidation. The companies who had a limited portfolio of products suffered the most and as far as Shotformats was considered we had a diverse portfolio of products which help us combat the situation. After this clean up only the companies with a quality products survived. As Shotformats we look at this in the positive light.
(TT): You recently rolled out offline retail network for content, apps among others. How has it been beneficial for the business. Can you elaborate on why you decided to go offline?
(NS): Biscoot is India’s first offline app distribution store introducing a range of apps across Movie, Music, Games & Apps. Being a pioneer of path breaking products in the Mobility segment, Biscoot will plug in the gap in the existing app eco-system of India. Biscoot as a brand is deeply rooted to the Indian culture, so we take special efforts to develop apps that are best suited for the taste & preferences of the Indian consumers. Apps are developed with an Indian flavor with a very simple and user-friendly navigation. Biscoot with its vibrant colors, popular packaging & deep roots to the Indian culture, will redefine the way content is consumed on mobile.Biscoot provides high quality movies at rockbottom prices, music compilations, cassettes for various artists & movies, a range of utility, security, and devotional apps catering the needs of the Indian customers.
