Indian telecom operators paid Rs 6 crore penalty for service quality norms violation: Trai

Indian telecom service providers have paid a total penalty of Rs 6 crore during July 2014-June 2015 to Trai for violation of service quality norms in the country. The regulator got a maximum penalty from mobile services providers who paid Rs 3.48 crore, followed by fixed line service providers and broadband service providers who paid Rs 44.5 lakh and Rs 21.75 lakh, respectively, the Trai’s annual report revealed.


“Approximately a total amount of Rs. 4,14,75,000 has been received so far. Rs 3,48,50,000 received for CMTS, Rs 44,50,000 received for basic, and Rs 21,75,000 received for broadband,” the Trai said.

The regulator said that it received Rs 1,78,35,500 for the show cause notices issued relating to UCCs, and Rs 1,18,841 for the show cause notices issued relating to metering & billing.

For ensuring quality of service, Trai said that it has been closely monitoring the performance of service providers against the quality of service benchmarks through Performance Monitoring Reports. The regulator is also having regular interactions with service providers for improving quality of service.

Further, Trai has engaged independent agencies for auditing and assessing quality of service and surveys are being done regularly through independent agencies to assess the Customer Perception of Service. TRAI has also been imposing financial disincentive on service providers for failure to comply with the quality of service benchmarks.

In October 2015, Trai had amended penalty provision and made it Rs 1 lakh for the first time violation of service quality benchmark. If telecom operators fail to meet the service quality benchmark on the same parameter, then a further penalty of up to Rs 1.5 lakh for the second violation and Rs 2 lakh thereafter.

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7 Comments on "Indian telecom operators paid Rs 6 crore penalty for service quality norms violation: Trai"


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Pallab Patra
February 6, 2016 12:36 am 12:36 AM

There is a problem in Full DND Activation that is I not even received the offers related sms. Is there any way so that I can receive only offers related sms.

February 5, 2016 6:08 pm 6:08 PM

In mobile network segment I am sure that reliance gsm should have paid more than 60% from the total fine amount as it is famous for false deductions all over India. Next will be BSNL because of its worst customer care.

In the wired segment, BSNL would have paid the most fine amount because the heartless BSNL exchange employees have configured less link speed for 85% to 90% wired broadband connections out of these, 100% customers are not aware of their current LINK SPEED !!!!.

February 5, 2016 8:15 pm 8:15 PM

Well you’re there! So, it’s not 100%!

February 6, 2016 12:05 am 12:05 AM

Yes. 100% because no one is aware of their link speed.

February 5, 2016 8:04 pm 8:04 PM

Also Idea is recently deducting balance falsely.

February 6, 2016 12:05 am 12:05 AM

No man. This is not the case in Tamilnadu.

Just enable fully blocked DND by typing START 0 and sending it to 1909.

February 5, 2016 4:59 pm 4:59 PM

Total 6 crore! Thats like fining people 50 paise for breaking traffic lights. These operators can cut ?1 from each subscriber and each much more in a second. AVOID and RCom should be heavily fined atleast man!