Idea Cellular today introduced a new feature named as ‘Seamless Recharge,’ and the telco says that it’s first Indian telecom operator to implement such feature. This Seamless Recharge feature can be accessed on Idea Cellular’s website and mobile application, and according to Idea, this feature will take the recharge experience for customers to a whole new level.
Aforementioned, Idea Cellular is the first Indian telecom operators, this feature enables Seamless recharge experience, meaning it takes customers straight to the recharge page of My Idea app or Idea Website with the prefilled number and the recharge pack details. “With the elimination of multiple steps in the customer’s recharge journey, this feature brings about greater convenience for customers,” said Idea Cellular.
Here’s how this feature works. Idea customers will get notifications of the special offers and recharge values through My Idea application and SMSes every day. Starting today, these notifications will have links and customers need to just click on the link, which takes to the payment platform directly and completes the transaction.
We’re yet to test out how this feature works, but going by Idea’s claims, this feature will come in handy at times.
“We realised that through this customer-centric innovation we could make the recharge experience of our consumers quicker and simpler. Idea customers can now recharge seamlessly with the recommended MRP directly from the message sent by us. This innovation is an Industry first,” says Mr Sunil Tolani, Digital Head, Idea Cellular,
Idea Cellular is currently third largest telecom operator in India with a subscriber base close to 200 million. Idea is also offering other attractive services like free home delivery of Idea Postpaid SIM, customised & recommended packs, cashback offers on digital wallet usage, and live status of the network coverage through My Idea Network.
The company has further put in a special customer feedback system to address customer grievances through these digital channels.