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Srikapardhi December 1st, 2013 1:59 AM 23 COMMENTS

Detailed Analysis on Customer Care IVR of Airtel ( Infographic )

The very first step that any Operator can take care of their customers is by providing a good Customer Care IVR as that is the first point of contact with the operator for any clarifications,Information,issues or requests.The primary objective of an IVR is to provide detailed information while navigating across various legs, some complex customer requirements needs agent assistance and some customer requirements also needs agent to take up a request for the... Read More

Sanjay November 23rd, 2013 3:38 PM 26 COMMENTS

Bharti Airtel Launches Beta Version of Its New Website

India's very own Bharti Airtel a leading global telecommunications company with operations in 20 countries across Asia and Africa all set to launch its all new - revamped website for its customers in India. The new website is in beta version as of now (http://airtel.in/beta), looks clean, more user friendly, faster, lighter, well organized and also is IPV6 ready. In the design of Bharti Airtel's new website, uniformity & consistency... Read More

Srikapardhi November 18th, 2013 2:28 PM 65 COMMENTS

Our Experience with Airtel MyPlan : Issues we faced

Now a days as soon as we call Bharti Airtel exclusive Post-pay Customer Care and enquire them about plans they just start off saying “Sir/Madam Airtel has launched first of its kind myPlan in India where you can design your own plan and get it activated on your Airtel number. You can also change your plan anytime online or by calling 121.” Me:Enough! What’s first of its kind? It’s a... Read More

Srikapardhi November 16th, 2013 8:04 PM 13 COMMENTS

DoT appreciates Airtel’s efforts in restoring networks in Odisha, AP where cyclone Phalin struck

Bharati Airtel's prompt support during recent cyclone has received commendations from DoT. The Department of Telecommunications (DoT) has appreciated the efforts of Bharti Airtel for enabling speedy restoration of telecom networks in cyclone ravaged Odisha and Andhra Pradesh. Last month, 'Phailin', a severe cyclonic storm, had struck the states of Odisha and Andhra Pradesh, bringing in its wake torrential rains and wind speeds of over 200 kmph. In a letter to Bharti Enterprises Chairman Sunil... Read More

Rudradeep Biswas November 4th, 2013 5:45 PM 48 COMMENTS

Airtel Now Offers 4G dongle at Rs1500

Airtel recently had reduced rates of its 4G plans to 3G level. Now yet another move from Airtel to push its 4G internet. Airtel has slashed rate of 4G USB dongle to Rs 1500 as special offer. One of the main reason people stayed away from Airtel 4G was due to high cost of 4G modem and expensive plans. At the time of launch, USB dongle was Rs 7999. Now... Read More

P K Tarun November 1st, 2013 1:26 PM 9 COMMENTS

Airtel’s Offers 50% Discount on Monthly Rentals for iPhone 5S and 5C Customers

Airtel will be offering its customers 50% discount on Monthly rentals for iPhone 5S and 5C customers, airtel customers can avail Rs 600 plan for Rs 300 along with 200 MB 3G data and 300 national and local SMS along with 500 local minutes for 1 year. The premium plan comes for Rs.1000 which will be offering 1500 local minutes along with 3072 MB free 3G data . As of... Read More

Sanjay October 21st, 2013 1:45 PM 3 COMMENTS

Bharti Airtel Selects Vuclip as Strategic Mobile Video Media Partner for Rs.1 Entertainment Store

Vuclip,video and media company today announced its partnership with Bharti Airtel to power the video section of the Re. 1 Entertainment Store. Airtel mobile entertainment store which brings a host of services including music, games, photos and videos, allows Airtel customers across India to enjoy thousands of premium content videos starting at just Re.1 per video. Vuclip is the mobile video media partner responsible for the technology, product, analytics, and... Read More

Sanjay October 18th, 2013 5:30 PM 26 COMMENTS

Airtel Acquires 100 Percent Stake in Qualcomm Founded WBSPL – 4G Spectrum Holder in Mumbai, Delhi, Kerala and Haryana

India's largest mobile service provider Bharti Airtel today announced that it has acquired 100 per cent stake in Wireless Business Services (WBSPL), a company founded by US chipmaker Qualcomm which holds 4G BWA Spectrum in Mumbai, Delhi, Haryana and Kerala circle. Earlier Airtel had acquired a 49% stake in WBSPL (Qualcomm Asia Pacific -India) in May 2012 for USD 165 million. WBSPL ( Qualcomm) has emerged as a successful bidder... Read More

P K Tarun October 18th, 2013 3:23 PM 4 COMMENTS

Airtel offers Mobile phone charging vans and Talktime on loan option For users in cyclone affected areas

Airtel has come forward to help victims in the cyclone affected areas of Odisha to stay connected with their family and friends. Airtel have deployed over thousands of mobile charging points across 22 towns in the affected districts of Ganjam, Puri, Khurda, Nayagarh, Dhenkanal, Angul and Jagatsinghpur. With the BTS running on alternative energy source, individuals would now be able to charge their mobile phones from these locations till... Read More

Rudradeep Biswas October 17th, 2013 2:35 PM 17 COMMENTS

Vodafone and SingTel Want Their 100% Owned Subsidiary in India

UK based global telecom major Vodafone Group Plc wants to invest more than $2 billion in its Indian venture and becomes the first mobile operator to have the advantage of 100% foriegn direct investment. Telecom Minister Kapil Sibal informed this in Delhi. In August this year India's Telecom Commission approved the removal of limit of foriegn direct investment in telecom sector. Earlier it was capped at 74%. Telecomtalk forcasted that... Read More

Rudradeep Biswas October 16th, 2013 1:48 PM 42 COMMENTS

4G Round up: Reliance Jio Clears All Hurdle for Offering Voice Services

Reliance Jio, the pan India 4G operator has received a letter of intent (LoI) from TRAI as an approval of unified license which will allow them to offer voice services as well. RJIL has to pay one-time entry fee of Rs 1673 crore along with performance bank guarantee of Rs 220 crore and a financial bank guarantee of Rs 44 crore. RJIL is testing voice and messaging services to be... Read More

Sanjay October 14th, 2013 8:10 PM 17 COMMENTS

Airtel and Reliance to Offer iPhone 5S and 5C in India On November 1

After our tweet regarding iPhone 5S and 5C pricing in India Airtel and Reliance has today announced that it will be offering iPhone 5S and iPhone 5C in India to customers beginning November 1, 2013. Apple iPhone5s India price out! Official Price/ MRP of iPhone5S - 16GB Rs.52500, 32GB Rs.62500 and 64GB Rs.72500 @TelecomTalk — SANJAY BAFNA (@sanjaybafna) October 14, 2013 Airtel customers can visit selected Airtel Retail Store for... Read More